GV
Gaynor S
Active since Jun 2014
9
Reviews
0
Industries
Reviews
9 reviews19 months ago
Difficult to speak to real people.
Dealing with this company from South Africa is a nightmare. You cant speak to the call centre and the entire webpage is bot operated. I ordered a product from USA to ZA. Product was faulty. They replaced it very easily and quickly. I was asked to return the item on my own expense and they would refund me. I paid R1400 ($79) to ship it via DHL Express. When the item arrived they refunded me $20 for the shipping. I have tried to query this but trying to speak to someone or not get an automated response, takes miracles. I need someone to respond to me to get the rest of my shipping refund.
0 replies
36 months ago
Reference Number: 53555995 - PATHETIC AFTER SALE SERVICE!!!!!
Reference Number: 53555995 FIrstly no communication for 2 weeks after the fridge was assessed. I eventually called the repair people,they then said Hisense would call me. I received a call on Monday 25 April from Sandisiwe regarding the collection of my fridge. He said the fridge would be collected the Tuesday and I would have the credit in my account by Wednesday to repurchase a fridge. I explained I had no appliance to keep my food cold. On WEd there was no credit. On Friday, Today28.04, i called the call centre and spoke to Thuli who said Takealot must issue me the credit. I said no according to Sandisiwe, I am suppose to have had the credit already. I asked her to get Sandisiwe to call me back. No call back. I contacted Takealot. According to them they have no record of a return on my order no: I called back and spoke to Trimaine, demanding to speak to a manager. I gave her my order number and she put me on hold for 11 minutes, never coming back to me.
53 replies
42 months ago
Samsung products and service sucks
I bought a front loader in Nov 2021 to date, I have been extremely disappointed and perturbed by the delivery I've received from this product. The machine is terribly inconsistent, it randomly spins the washing. I have loads that are it spins and loads that are soaking wet. This is such a huge inconvenience, time, electricity and money waster. I lodged a complaint in August about this, your technician came out and replaced a motor. Now tell me, I haven't had the machine for a whole 10 months and already it required replacing of parts, that's crazy. According to the technician the motor was rusted. I was very unimpressed. A week later the same issue persisted, and I'm beyond frustrated and mad now. 3 weeks ago one of your customer service persons contacted me to follow up on my call out. I believe I spoke to Tamyz from the research team. I told her the issue was still there, she said she'd get someone to follow up, to date, no one has contacted me. I am beyond livid. Firstly, your products are not cheap. You portray yourself as industry specialists / leaders but you sell hogwash. I had 2 LG front loaders before this one and it was years before I had to have parts replaced. I'm not impressed by your after sale service or customer service team either. It's a disgrace. I should've addressed this issue in August already but finding the time to deal with someone competent in your queuing system is also a contender. It's miserable and frustrating dealing with Samsung. The situation is this, I do not want this machine any longer. You can come and collect it and I want a new machine, if it means I must upgrade and pay in, I am willing to do so. You know how you get 1 bad product in a batch, well this machine is that bad product. I want an urgent follow up, if i have no satisfactory response back, I will get in touch with the head of appliances, Mark Mackay and I'll take this dirty laundry to social media. Lydia that called me back, said you can't replace my item because it's older than 6 months. So your products clearly only last for 6 months and after that the consumer is left wiry rubbish. This is not acceptable.
266 replies
46 months ago
Poor quality product, poorer customer service.
I am an avid buyer of Melrose cheese monthly. This month the cheese looked, felt and tasted different I contacted them to ask if the recipe was changed and to complain. They seemed very professional with the question interrogation regarding the product, this went on for 2 days. Conclusion was they would not collect the product for testing but they'd send me a voucher to recompensate the monetary expense of the product. A week later I hear nothing. I'm tired of brands that we are loyal to, trying to pull the wool over our eyes. Products are sub standard but they expect us to still pay more for it and our complaints are just brushed off. We should stop supporting these giants and supports smaller brands that value customer feedback and follow through.
134 replies
70 months ago
Poor service delivery
I used this company to do renovations on my roof in 2019. Gary and his staff redid my entire roof, buildt a braai and a car port in my entertainment area. My roof showed signs of leaking this year 2020, with the first rain fall. I contacted Gary to come out and look at the job as it was still under warranty. He said he would come but thereafter just ignored all calls and messages. The other 2 jobs he did was also not to satisfaction, leaks by carport and braai area not finished off properly. We have once again learned a lesson, don't use these mickey mouse companies, who over promises and under delivers.
0 replies
70 months ago
Poor Workmanship
I used this company to do renovations on my roof in 2019. Gary and his staff redid my entire roof, buildt a braai and a car port in my entertainment area. My roof showed signs of leaking this year 2020, with the first rain fall. I contacted Gary to come out and look at the job as it was still under warranty. He said he would come but thereafter just ignored all calls and messages. The other 2 jobs he did was also not to satisfation, leaks by carport and braai area not finished off properly. We have once again learned a lesson, don't use these mickey mouse companies, who over promises and under delivers.
0 replies
124 months ago
EXCELLENT, PROFESSIONAL SERVICE RENDERED
After a bad experience with a paint product purchased from the Prominent Paint line of products, I logged a complaint with Nicola Visagie who was very professional and efficient to see that my concern was dealt with. <br> <br> I have to commend her and Rudi Kohlhofer for excellent service rendered. <br> <br> I have been a fan of their brand for years and they have done the necessary to restore my faith in the product again. <br> <br> Sincerely,<br> Gaynor van Schalkwyk
0 replies
135 months ago
Putrid customer service
I bought a bed last week for my special needs son, and after sleeping on it one night, I wanted to return it for a refund as it was not what I experienced in the showroom and as per the NCA it is my right as a customer to do so. I was told frankly 'no its not going to happen\ and after much back and forth they would swop the mattress for an upgrade and Id have to fork out the difference. I don't even want to go into the detail of my complaint as it gets messy and ugly. All I can say is the attitude from Matt the area manager and the Warehouse Manager
0 replies
136 months ago
This people never answer - unprofessional
I have tried 5 times today and every time I was on hold for 5 minutes, no one answers. This service stinks!!!!!
0 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (22.22222222222222%)
1 Star
6 (66.66666666666667%)