RB
R B
Active since Jun 2014
12
Reviews
0
Industries
Reviews
12 reviews12 months ago
Thanks Kabir and KZN Weelee team
Kabir was back from the KZN Weelee team. This was my second car that I sold to Weelee in the last 18 months. It was the same brilliant experience with people that do what they say. They are honest and above board - far more polite than other companies I contacted that buy cars and a better price with Weelee also. Payment was immediate. Thanks Kabir and Team Weelee !
58 replies
24 months ago
No FNB Insurance Broker service since 23 Jul 23 despite follow ups...
FNB Insurance Dear FNB - a follow up since the previous call logged. I have sent comms request through and in 'cc Faradiba B, Thandeka N, T Zamisa, D Chauke and T Gabriel. If you would like me to forward the correspondence through to an additional recipient, kindly revert. -------------------------------------------------------------------------------- Dear FNB team Whilst the constant dishonesty prevails at Hollard (included yourselves in the email prior on Hollard case HOL-203744-08 23, I am still awaiting a response from FNB as a broker on the items below. Specifically, options for not continuing with the poor Hollard experience. This correspondence was suitably ignored by FNB also since 23 July last year ! Who will then provide a response and options going forward ? Regards <Name> ---------- Forwarded message --------- From: <Name> Date: Mon, 24 Jul 2023 at 14:47 Subject: <Subject Blocked> To: Chauke, Dorcas Cc: FNB Insurance Hollard Hello Dorcas I hope you are well. We chatted about a month ago when you helped me with policy additions and I indicated to you the challenges that I am facing to have my car repaired. <text abridged>
53 replies
24 months ago
Hollard Dishonesty, Unskilled staff, Incoherent systems, Supplier Integrity and Fabrications for liability deniability
HOL-203744-08 23 - 00061113*001*002 Dear Hollard Despite me logging a request to have a competent person from Hollard assess my complaint, I was still provided blatantly dishonest and fabricated reasons for closing the case by Tina Mawunda. This is a very clear example again of Dishonesty, Unskilled staff, Incoherent Hollard systems for chronological case tracking, Supplier/Repairer Integrity challenges and utter fabrications of the truth. I have sent detailed correspondence back again that was initially provided that clearly shows the situation but gets mixed up during Hollard internal processes. Alas, the Hollard internal adjudicator gets involved and more time delays purposely. I shudder to wonder how honesty will prevail with the Hollard brand - potential new Hollard customers, beware !! Let alone all else that one expects at an insurer - basic honesty through the Hollard value chain is sadly non existent.
0 replies
24 months ago
00061113*001*002 - 421872
Dear Hollard Insurance Its been over 6 months as my Insurance Partner that I have been waiting on response from Brolink and Hollard on how my vehicle repairs were glaringly messed up. I gave all information to prove this together with OEM reports from VW, videos of the challenges and more. Its very clear negligence on the part of the Hollard nominated repairers and assessors despite all of my engagement through the process of repairers. I have provided a bill of materials of unnecessary costs and risk on the road that I had to incur and this is just being ignored. Brolink and Hollard are getting feedback from the same stakeholders who continue to fabricate their responses to avoid liability despite my proof provided by the VW independent assessments that was commissioned by Hollard themselves. I am continuously being told to wait on a response for months with no clear SLA in place. Shoddy service just like the vehicle repairs. FNB Insurance brokers is doing nothing to substantiate the fees they charge me as a broker to help the process - no response !! I am currently trying to understand why I have a Platinum Hollard policy and FNB is trying to enlist me as a private client when this is the experience I get exposed to through the FNB and Hollard value chain. Please have someone competent assess all the feedback provided with liability and risk that I incurred due to negligence through the Hollard repairer and Brolink administration process. Please use common sense and an honest person to go through the claim file so that the same old fabricated responses to deny liability is not given back. Claim : 00061113*001*002 - 421872
159 replies
24 months ago
No help from FNB Insurance with Hollard performance on : 00061113*001*002 - 421872
Dear FNB Insurance Its been over 6 months as my Insurance broker that I have been waiting on response from Brolink and Hollard on how my vehicle repairs were glaringly messed up. I gave all information to prove this together with OEM reports from VW, videos of the challenges and more. Its very clear negligence on the part of the Hollard nominated repairers and assessors despite all of my engagement through the process of repairers. I have provided a bill of materials of unnecessary costs and risk on the road that I had to incur and this is just being ignored. Brolink and Hollard are getting feedback from the same stakeholders who continue to fabricate their responses to avoid liability despite my proof provided by the VW independent assessments that was commissioned by Hollard themselves. I am continuously being told to wait on a response for months with no clear SLA in place. Shoddy service just like the vehicle repairs. FNB Insurance brokers is doing nothing to substantiate the fees they charge me as a broker to help the process - no response !! I am currently trying to understand why I have a Platinum Hollard policy and FNB is trying to enlist me as a private client when this is the experience I get exposed to through the FNB value chain. Please have someone competent assess all the feedback provided with liability and risk that I incurred due to negligence through the Hollard repairer and Brolink administration process. Please use common sense and an honest person to go through the claim file so that the same old fabricated responses to deny liability is not given back. Claim : 00061113*001*002 - 421872
106 replies
30 months ago
Cancellations department still a challenge
Hello, Despite you indicating feedback forthcoming on my previous review, I have had no response from the cancellations department. Can you please revert and tell me what is the status i.e will you cancel and do the last debit this month or next? A simple response email would suffice. Thanks ------------------------------------------------------------------------------------ Hello, Please can I be given feedback on the cancellation of my contract notification and what is actually happening. I called and asked for termination but just got an upsell cancellation agent not doing what I asked for, nor did I get a cancellation notification. I only got a quote and nothing about next steps nor a cancellation notification. Noticing the disinterested operator on the phone, I emailed through and got no response. I have a case number of 5-36099476926335. I asked for a normal contract termination but just got an sms saying case is resolved. There is no further feedback on what is the situation or acknowledged for cancellation. Please can a senior person in Vodacom attend to the cancellation staff and respond properly to a client in a decent manner befitting a big brand like Vodacom. Thank you!
393 replies
30 months ago
Cancellations Dept - Poor Integrity
Hello, Please can I be given feedback on the cancellation of my contract notification and what is actually happening. I called and asked for termination but just got an upsell cancellation agent not doing what I asked for, nor did I get a cancellation notification. I only got a quote and nothing about next steps nor a cancellation notification. Noticing the ***** personality on the phone, I emailed through and got no response. I have a case number of 5-36099476926335. I asked for a normal contract termination but just got an sms saying case is resolved. There is no further feedback on what is the situation or acknowledged for cancellation. Please can a senior person in Vodacom attend to the cancellation staff and respond properly to a client in a decent manner befitting a big brand like Vodacom. Thank you!
262 replies
31 months ago
Audi Center Durban Sales
Very poor sales service from Garth. Non-responsive and ignores customers. All we trying to do is buy a car. Customers dont need this kind of treatment. Cars are many - shop elsewhere, people !
0 replies
31 months ago
CMH Nissan Ballito
The Manager at Nissan Ballito tries really hard and really a pleasure to deal with- Sanjeev Ramouthan. His sales team, however, is really not customer focused. No feedback or continuity. Responses not timeous. Hard to buy a Nissan with this kind of service prevailing.
0 replies
31 months ago
McCarthy Sell Us Cars
A client takes all the time to fill in your application form to sell their car. After an electronic process, you switch to legacy call back from an agent who has not read what you filled in and calls anytime i.e. when you in a meeting. You arrange a time for them to call back but they never do. Had a better process with Weelee. Dont waste potential client times - look at how you are executing. Your brand gets impacted. McCarthy service is bad even trying to buy a vehicle at McCarthy Toyota.
0 replies
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5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (16.666666666666668%)
1 Star
8 (66.66666666666667%)