JR
Jabulile R
Active since Jun 2014
69
Reviews
0
Industries
Reviews
69 reviews2 months ago
Lack of product knowledge and bad service.
I had a terrible experience today at Pick n Pay Braamfontein whereby as a long standing client of 1Life I get monthly benefits. One of those benefits for this month is that I get the Livewell Maize Meal for R10 and despite showing the cashier and her supervisor the voucher and it's terms and conditions, I was told the offer only deducts R10 and that I would have to pay the balance of R25. Honestly the appauling lack of service we have to endure from retailers that caters majority of black consumers is disgusting and leaves one with a bad taste. I shop here at least a few times a week as I work in the area and to be subjected to such incometency is beyond words, bearing in mind that at no point did any of them try to process the transaction, not the cashier Moswatsi Mapoulo or her supervisor, at no point did they even attempt at giving be a resolution. These are the people we have to deal with, lack of knowledge, service and customer service. I'll stick to my Lemontree store in Alberton. Never will I be subjected to such atrocious service.
56 replies
2 months ago
Double standards on your processes
The service with FNB has been disappointing to say the least. From exhuberant card replacement fees to service and banking fees, yet the service is deteriorating. On the 22nd of December I cancelled a rewards policy with Clientele cancelking it because what they said it offers and the actual reality was not the truth, please note that I have raised a complaint with Clientele as well. I have email trails to prove this. I also stopped the debit order from my being debited on my account. This proof also with messages from my banking App. Someone please explain to be how Clientele managed to debit R330 from my account the 29th and 30th of January? So clearly my money is not safe with you. Secondly, I have been going into the Braamfontein branch to find out what is required to open an Estate Deceased account for over a month including the costs of opening this account, then on Thursday I go to the branch with with all required documents (Letter of Authority, my mom's death certificate, my ID card and even her ID card. Suddenly I'm asked for proof of address, the same address a that FNB has had for over decades, apparently they need the proof of address in order to proceed, they failed to tell me this, I don't have credit accounts to use statements as proof of addresses. At this rate I'm about done with FNB and lack of service. So if you going to insists on the proof of address in order open this account then which basically means the very same address that is on your system is null and void too, then I might as well use your bank statement with my current address and open the deceased estate account with another banking insitute.
56 replies
14 months ago
DSTV Reap off
For the past year I have been trying to reconnect my DSTV but it's been a hair pulling experience which has left me angry and frustrated. Mostly because even the agents have no idea on how to break down the G costs that have been included in my account. Even the last chat I had on their WhatsApp was a futile exercise with the agent telling me when I asked to gave a manager contact me that there's nothing that the manager will do that she has not done already. Basically Multichoice keeps billing me for three decoders which I do not have and neither are active accept for the HDPVR. Clearly this has, been their billing since we do not receive strategies of what the hell we are paying for but now with our current economy, one tends to look closely at what you are spending and how much of that money you are spending it on, and I have discovered that I have been ********** for all the years I've subscribed to DSTV with packages that I do not know like Family. How can one decoder be on multiple packages? Is that even possible but I've been billed for everything under the sun, despite the fact that I have not my analogue connected in u I've 3 years since the passing of my mom in 2022 August but recently I needed to reconnect just on the basic plan for R139 only to be told that I need to pay close to R600. I'm told about two other decoders and Disney+ which does not make sense why Disney+ was even included because that is an add on if you want it to your premium, but in this I do not as I have these different Steaming Subscriptions separately. DSTV as a company is a reap off, and the saddest part is that you reap off your most loyal customers, shameful.
0 replies
14 months ago
********* sales rep
In Sept 2024 I did a lay by through Sivuyile and he even advised that he will contact me for a reduction on the cost of the couches I wanted (Viera 6piece Corner Lounge Suite) when Black Friday promotion hits. This is how he got my number, until he started texting me making advances and I told him I was not interested, but he is welcome to call me about anything regarding further specials as I discussed my plan to redecorate my home. On Sunday, the 05th of January, I had two missed calls from Bradlows at 10h11am and 11h31am at 10h12am I realized he had responded to my Avon Ad to order perfumes for himself and his partner. I explained the process that I place orders month end paying Avon from my own pocket to release those orders, so it's cash on delivery, no delivery of the product without payment. On the 27th of January, he texted me following up on his order and I advised him through a voice note on my process for ordering. On the 31st of January I sent him his invoice of his Full Speed Combo, Rebel 50ml Perfume with lotion and earrings totalling R657. On the 3rd of February I texted him advising him that the order has arrived and he has blocked my number from WhatsApp and calls as I have been trying to call him to inquire on his delivery and payment. On the 6th of February I called Bradlows Vosloorus, I was told he is just went out and I asked to speak to Mam Sonto and explained to her to try to get him to explain as I'm not working but he is making me, liable to pay Avon this amount which I do not have and which will impact my credit profile. She said she will speak to him when he gets back, this was at 13h55 and till today she has not called me back and now I'm wondering if Bradlows hires their employees on integrity and or lack thereof, people with no empathy on how their actions impacts others and no values. One of your employees is impacting me very negatively as a single mom of three who works very hard on my business and have been a huge customer at Bradlows. I am hoping that this issue will not have to escalate if this guy Sivuyile owns up to the money he owes me for the order he placed.
0 replies
25 months ago
Dissappearing Act, non Existent
I've always recommended this online store as bought from them since my daughter was born and never had issues until now. I bought three different toys for my toddler with order number 8332-ZA on the 28th of March 2024. Delivery 4-5 working days has been long past and no toys delivered. There's no direct telephone number, no response on their chat, you cannot even track your parcel. I'm getting an error that my email address/track number is invalid. You have really f*@ed me over.
0 replies
25 months ago
Lay your service down by the riverside
I have never had such a bad service like the one I had with AvonFastway. Yesterday I talked my order until 6pm and even then it was still showing in transit. None of my call logs show any missed call except for a Spam call about Debt consolidation. The driver had the audacity to return with my order without hooting at my gate or even calling me when there's always someone at home to sign for my packages. I have offer 15 missed calls to Avon/Fast way line with no help. My order is sitting somewhere in their warehouse 7 days later and each day I'm not getting my delivery costs me money. Their customer service BOT like is just as *********** as the driver, no empathy, no apology, she had no clue while I'm irate. I have a cash account with Avon so that's my money not Avon and the lack of service is appalling and leaves once very frustrated. I have been chasing and trying to get this sorted since 11am and yet they could not even bother to go the extra mile and ensure I get my package today. I'm told it will be sent tomorrow, the worst option was being told my delivery option could be changed to PEP, the service here just keeps getting worser. I'm furious and yet with all this technology at the end of the day no solution was provided except to day that my package will be out for delivery tomorrow. Sies maan. Pathetic Service, close shop.
0 replies
28 months ago
Bad service from the driver
Today I decided to take a day off and in the process take my car in for a service since I need to be home when my delivery arrives. To my surprise, the driver calls to say he cannot find my address and asked that I send him my location. I sent him a live one, he called back to request mot to send a live one, I sent another location, he said that takes him to some Surgery. I tried to find out where he was exactly but he said he's new to this area. He asked me how far I was from the BP Garage, I told him I'm about 5 to 10 minutes away he asked to walk up to meet him. When I get to BP I'm being given my parcels, at this I'm buffled because I cannot believe the service that I'm getting right now. I'm walking in the rain to collect my own delivery, wow. The audacity of the drive and his side kick not even being bothered by this. I took a picture of the van with the license plate, the driver blocked his face from a picture being taken. I'm appalled by this service after so many years of buying on TakeALot this is a first of such bad service from your driver.
0 replies
31 months ago
I received the best service from Sinaso, after three whole days of trying to get assistance with my wifi connection
I received the best service from Sinaso, after three whole days of trying to get assistance with my wifi connection. She was able to escalate and assist in resolving my problem over and above. I'm grateful for her exceptional service.
524 replies
33 months ago
I had been trying to change my credit card details since Monday more especially as I was concerned about having my services disconnected knowing how my toddler is always on my laptop watching her favorite cartoons and this morning I tried yet again as I h
I had been trying to change my credit card details since Monday more especially as I was concerned about having my services disconnected knowing how my toddler is always on my laptop watching her favorite cartoons and this morning I tried yet again as I had not seen my account being debited. I then l sent an inquiry on WhatsApp and I was assisted by an amazing lady named Wanga. This beautiful soul went over and beyond to ensure that by the end of that call my issue is resolved and that's exactly what she did. I am a happy Home-Connect customer because of Wanga. Thank you so much and keep up the 500percentexceptional service.
60 replies
33 months ago
Bad customer service
Yesterday I went to visit my parents and brother's grave at the Southpark Cemetery only to have my car keys locked in the car. One of the guards at the cemetery borrowed me their phone to contact Budget. I called Emergency Roadside Assist and spoke to Wendy who told me she cannot find my policy then asked me whom am I insured with. After giving my ID number and registration she advises me to contact Claims which I asked her why am I going through Claim when all I need is assistance as I'm stuck at the cemetery with my three daughters locked out if the car, she then pretended that she could not hear me even though I could clearly hear her perfectly on my end then she dropped the call on me. I would like to have my policy with Budget canceled immediately because clearly your staff does not care about your vulnerable female clients.
60 replies
Review Distribution
5 Star
10 (14.492753623188406%)
4 Star
0 (0%)
3 Star
4 (5.797101449275362%)
2 Star
7 (10.144927536231885%)
1 Star
48 (69.56521739130434%)