VB
Valdrina B
Active since Jul 2014
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
Frustrated and Disappointed
Frustrated and Dissatisfied with the conduct of Miway II am writing to follow up on my previous communication regarding my claim and the handling of my vehicle. I would like to express my frustration and disappointment with the service I have received from MiWay Insurance. I have attempted to contact MiWay several times telephonically, but unfortunately I have been sent from pillar to post without receiving clear assistance. At this stage, I no longer wish for MiWay to proceed with the repair of my vehicle. I am formally requesting that the company arrange for my vehicle to be returned to Pretoria instead. I would appreciate it if this matter could be attended to urgently and that I receive confirmation on when and how the vehicle will be returned. 06 March 2026 I trust that MiWay will treat this matter with the seriousness it deserves and provide a prompt resolution. I wish to formally express my dissatisfaction and frustration with the conduct of MiWay Insurance regarding the handling of my claim. My experience with the company has been extremely frustrating and disappointing. I was involved in an accident on 02 February 2026, after which I received an email indicating that Ms. Nombuso Sengane would be assisting and communicating with me regarding the progress of my claim. After a week without any feedback, I contacted MiWay to enquire about the progress of the claim. I was informed that the matter was pending inspection by a specialist who would only be available on 25 February 2026. A few days later, Ms Sengane contacted me once and confirmed that the specialist would indeed assess the vehicle on that date because the car was not starting. However, I received no further communication or feedback from Ms Sengane after that call. On 25 February 2026, I received an email informing me that my claim had been approved and that a service provider had been appointed to repair my vehicle. On 27 February 2026, I contacted the appointed service provider to confirm whether my vehicle had been delivered to them, only to be informed that they had not received the vehicle. I then contacted MiWay again and was told that they were still waiting for the specialist report, which would be received within 48 hours, and that I should follow up on Tuesday, 03 March 2026. When I called again on that date, the matter still had not progressed. I subsequently received a service survey from MiWay, in which I rated my experience as zero due to the poor service received. I later received a call from a MiWay representative who advised that they were still awaiting the specialist report but would contact the specialist directly. The following day he called back and informed me that the reason the car was not starting was due to a damaged battery fuse, which was described as a minor issue, and that once the report was received the vehicle would be taken to the service provider for repairs. On Friday, 06 March 2026, I contacted MiWay again to check on the progress of the matter, only to be informed that they were still waiting for the specialist report. It has now been over a month since my vehicle has been in MiWay’s possession without being attended to. This delay is unacceptable, particularly given that the issue has been described as minor. I am a single parent of three children and also responsible for caring for my mother, and I rely heavily on my vehicle for daily responsibilities and emergencies. I therefore request that MiWay urgently: • Provide a clear explanation for the delays in handling my claim; • Ensure that my vehicle is immediately transferred to the approved service provider for repairs; and • Provide me with a firm timeline for when my vehicle will be repaired and returned. I trust that MiWay will treat this complaint with the seriousness it deserves and provide a prompt resolution to this matter.
53 replies
1 month ago
Frustrated and Dissatisfied with the conduct of Miway
I wish to formally express my dissatisfaction and frustration with the conduct of MiWay Insurance regarding the handling of my claim. My experience with the company has been extremely frustrating and disappointing. I was involved in an accident on 02 February 2026, after which I received an email indicating that Ms. Nombuso Sengane would be assisting and communicating with me regarding the progress of my claim. After a week without any feedback, I contacted MiWay to enquire about the progress of the claim. I was informed that the matter was pending inspection by a specialist who would only be available on 25 February 2026. A few days later, Ms Sengane contacted me once and confirmed that the specialist would indeed assess the vehicle on that date because the car was not starting. However, I received no further communication or feedback from Ms Sengane after that call. On 25 February 2026, I received an email informing me that my claim had been approved and that a service provider had been appointed to repair my vehicle. On 27 February 2026, I contacted the appointed service provider to confirm whether my vehicle had been delivered to them, only to be informed that they had not received the vehicle. I then contacted MiWay again and was told that they were still waiting for the specialist report, which would be received within 48 hours, and that I should follow up on Tuesday, 03 March 2026. When I called again on that date, the matter still had not progressed. I subsequently received a service survey from MiWay, in which I rated my experience as zero due to the poor service received. I later received a call from a MiWay representative who advised that they were still awaiting the specialist report but would contact the specialist directly. The following day he called back and informed me that the reason the car was not starting was due to a damaged battery fuse, which was described as a minor issue, and that once the report was received the vehicle would be taken to the service provider for repairs. On Friday, 06 March 2026, I contacted MiWay again to check on the progress of the matter, only to be informed that they were still waiting for the specialist report. It has now been over a month since my vehicle has been in MiWay’s possession without being attended to. This delay is unacceptable, particularly given that the issue has been described as minor. I am a single parent of three children and also responsible for caring for my mother, and I rely heavily on my vehicle for daily responsibilities and emergencies. I therefore request that MiWay urgently: • Provide a clear explanation for the delays in handling my claim; • Ensure that my vehicle is immediately transferred to the approved service provider for repairs; and • Provide me with a firm timeline for when my vehicle will be repaired and returned. I trust that MiWay will treat this complaint with the seriousness it deserves and provide a prompt resolution to this matter.
53 replies
2 months ago
Harassment
That situation is very frustrating — especially when you have already restructured the loan, it was approved, and your account is now up to date. You should not be harassed with daily calls once the bank has confirmed your account is in good standing. My Standard Bank home loan account was successfully restructured in January 2026 and is currently up to date. I have confirmed this with Standard Bank. kindly inform Richards and Anthony to stop harassing me with calls. Please inform them to cease all calls and messages immediately. Continued contact will be reported as harassment.
112 replies
14 months ago
I want my money
My account was handed over to Blue Ocean Collection and I paid as requested. They deducted after sending them proof of payment. I requested a refund and submitted all documents as requested for refund. Every time when i do follow ups they send me from pillar to post. I want refund because it is my money. I don't have to beg them or call them every time checking that when is the payment.
0 replies
19 months ago
Standard Bank Homeloans
Good Day I Have a home loan with standard bank. I have been trying to contact regarding a 12 months statement from March 2023 until September 2024. I'm on arrears and my employer want to assist and they will not approve with the statement. Today, 30 September2024 is the last day to submit. Hope this matter will be resolved as soon as possible.
212 replies
26 months ago
Frustrated and angry
Good day, I would want to voice my displeasure with Standard Bank Home Insurance, my insurance provider, in relation to my geyser. I reported my geyser not working on March 5, 2024, and an Assessor came to investigate. Upon investigation, it was determined that the geyser needed to be replaced and that Kwikot (PTY) LTD's guarantee still app****. After that, Kwikot hired AD Hoc Plumbing, and the geyser was replaced. The bad news is that the new geyser isn't working. When I contacted them to let them know, they said that I, the client, had to pay R1200 to Kwikot for the thermostat. When I refused to give the money, they said they would just replace the drum and not the thermostat. After that, I called Plumlink to find out how much the thermostat was. I told them my experience, and they said that when suppliers buy stock, they get everything within the geyser, which implies that Kwikot needs to give me the geyser's thermostat. I contacted Standard Bank Home Insurance on Friday, March 8, 2024, and Precious answered. She said she will take care of the situation on Monday, March 11. My family and I are finding the whole situation difficult because we are without hot water. How can you buy a new car without an engine. Is not possible to replace a tank without component. Ad Hoc removed component from the new geyser and told me to buy those component. when you replace a new geyser it must have everything inside.
112 replies
26 months ago
Geyser Problem
Good day, I would want to voice my displeasure with Standard Bank Home Insurance, my insurance provider, in relation to my geyser. I reported my geyser not working on March 5, 2024, and an Assessor came to investigate. Upon investigation, it was determined that the geyser needed to be replaced and that Kwikot (PTY) LTD's guarantee still app****. After that, Kwikot hired AD Hoc Plumbing, and the geyser was replaced. The bad news is that the new geyser isn't working. When I contacted them to let them know, they said that I, the client, had to pay R1200 to Kwikot for the thermostat. When I refused to give the money, they said they would just replace the drum and not the thermostat. After that, I called Plumlink to find out how much the thermostat was. I told them my experience, and they said that when suppliers buy stock, they get everything within the geyser, which implies that Kwikot needs to give me the geyser's thermostat. I contacted Standard Bank Home Insurance on Friday, March 8, 2024, and Precious answered. She said she will take care of the situation on Monday, March 11. My family and I are finding the whole situation difficult because we are without hot water.
224 replies
27 months ago
Wonderful service
Good day, i would just like to say thank to Grace Nyamane what a wonderful and her efficiency service. She is easy to communicate with and most outstanding customer service.
58 replies
27 months ago
Cancelled policies by old mutual
Good Day, i have a problem with old mutual the have cancelled and paid up my policies. They have indicated that i owe only one month but they say i must pay R 2000. which i don't understand because in December i paid. please assist.
58 replies
27 months ago
I was assisted by Phinda- Okuhle Mbuyane
I was assisted by Phinda- Okuhle Mbuyane. Her service was excellent and great
58 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
1 (9.090909090909092%)
3 Star
1 (9.090909090909092%)
2 Star
0 (0%)
1 Star
8 (72.72727272727273%)