Active since Jul 2014
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29 reviews5 months ago
Inconsistency with Co-Payments !!!
Please advise on the following complaint regarding Netcare sunward park casualty. I am member of GEMS medical aid( Emerald option). I would like to enquire on why there is inconsistency with the way in which billing is done . My daughter was sick on the 5th of July and was seen by the casualty doctors and no co-payment was required. I only paid the difference after the medical aid only paid a certain portion which is fine and understandable. On the 18th of October my husband twisted his ankle and had to be taken to casuality. Upon his arrival he was informed that he has to pay a co- payment of R410 that he had to paid and he did because he needed to be assistance. I called Netcare billing department spoke to Shadè and she said it is like that and that all members on specific medical aid require a co- payment and it doesn’t matter where you go as long as its ER consulting at casualties you pay a co- payment. Only if its an emergency or you’re dropped off by an ambulance. You won’t have to pay the Co-payment. She even said while you waiting to be seen by the Dr They put the claim through and co-payment amount will be reflected on their side, which is not true. The amount they charge you is standard. What confused me is that the causality billed me the full R1080 which included the consultation. So does this mean that everytime I visit the hospital I should have R410 and if not they won’t treat me. I already pay a lot for the medical aid and sunward is listed as a network under my hospital plan. This doesn’t make sense. There is no communication eg a letter pasted on the wall stating that a Co-payment is required. The worst part of it is the co- payment that is requested is a more than what the medical aid will say you should pay after they have paid which doesn’t make sense. Please advise on the following. If it means I look for another hospital to take my family so be it. I will not be subjected to pay a co-payment that is thumb sucked and standard. There is already T and C’s that we sign that talks about co-payments.so why are we signing that if you will still pay a co-payment? Please send me the communication that shows that GEMS is one of the medical aid that has a co-payment of X amount. If this is true. And advise how to desl with this, if it happens that one day I don’t have the R410 what will happen.
53 replies
7 months ago
Unauthorized debit order form Standard bank Home Loan account
This is really frustrating, My home loan account was debited twice and till now the funds have not been reversed. My home loan account goes off on the 7th of every month and this month it was not the case. I called standard bank on the 9th asking them why my account was not debited and I was told that It was a problem on their side and it will be correct. I arranged for a manual payment to be done and on the 10th my account was debited. On the 15th of September my account is debited again. I call standard bank on the same day and I am informed that my account was indeed debited and I should wait for 24hours for the account to reflect which is nonsense! This is after speaking to leah ref 7068296370. She said she will call me today before lunch to assist me. No my account is the negative because it has been overdrawn. My debit orders have all bounced because of this mess. I called standard bank home loan collection department at 9, spoke to Mahdiyyah Shah and she said All team leader are busy or maybe in a meeting and need them to approve the reversal, I called again now at 11 spoke to Gcobesile and she said the same thing. All team leaders are busy and they need to approve the reversal’s . I sent Matumela and email now as well asking for assistance. Now I have to run around standard bank to give me back my money!!!!!!!!!!!!!!! So who will reverse the debit order? Who will pay for the fines ( definitely not me) I am not going to pay for it As I type this I get an SMS from standard that my account has been overdrawn and I should make payment and this is not even my fault. I now have to explain to companies that debit my account why there were no funds in my account . This is unacceptable. I should have this money reversed into my account and not charged a reversal fee. standard bank stole my money, They took money that I firstly didn’t agree on the mandate. My account has never been debited on the 15th and yet today it was. I have already paid for the homeloan. Please stay away from standard if you want oeace of mind!!!!!!
159 replies
11 months ago
Stay away from this company.
Stay away from this company if you want your garage to continue working after they have damaged it. My garage was working okay but needed to be fixed but when they left it was really bad. They keep saying they will come back and till today they haven’t returned back to fix the job they did. Stay away !!!
0 replies
20 months ago
Extended Motor warranty plan is a ****!!!
I am honestly not sure what is the purpose of having an extended motor warranty plan that when you claim you are questioned as if you have claimed before or shouldn’t claim but just pay!! I currently drive a volvo v40 since 2016, I was the first owner and have taken care of the vehicle ever since i purchased the car. I only service my car at volvo, use volvo parts if they need to be replaced. This is from the smallest part as a globe to big parts such as brakes pads. This shows I take care of my car. Yesterday I took my car for a routine service and was called by the volvo service consultant to say, I brought this car in time. The chem belt is damaged and the longer I drove this car, the car would have stopped and causing more damage to engine which would have costs me more money to replace. At that moment I remembered of the motor warranty plan I have and read the schedule and indeed I was covered for a chem belt replacement. I logged a claim 380449186 and my case was handled by TSHEGOFATSO THEKISO, who spoke to my husband and I was listening to the conversation. The one thing I gathered from the conversation was that this claim wont be paid but will be rejected. He was questioned as if we just wasting our time on claiming cause the only time they would pay this claim is if the car broke down on the side of the road and we called in and upon investigation they realized that the chem belt was the problem and damaged the engine and ONLY then was the claim valid for payment This honestly doesn’t make sense, would you rather replace a chem belt before it causes more damage or replace the chem belt and engine because the car breakdown on side of the road. How can you as a warranty specialist question parts replacements when you should know that replacing a chem belt will be cheaper as compared to replacing both chem belt and engine and other parts??? Please can someone let me know, how this is possible? I am going to cancel this plan because it clearly will never pay for any claim. I am now forced to pay from my own pocket because clearly should I pay if I want to avoid replacing the engine and other parts. Which could be rejected if paying for chem belt is a problem!!! The warranty plan from outsurance is useless and DO NOT take it. Rather stick to dealership warranty plans, which is what I should have done from the first place!!!
212 replies
25 months ago
DO NOT TAKE THE TYRE AND RIM GAURD FROM A&G
Last year August, I took a tyre and rim guard cover with auto and general. I was referred to by my friend on how efficient and reliable they are. Little did I know that claiming the first time was gonna be a breeze and second time, It will be a problem. When I joined the insurance, I had 4 new tires that I bought and made sure that I cover them immediately because of how many times I had to buy new tires. So in November I had a claim for my tyre to be replaced. So that was paid. Fast track to this month, I had another claim done with fetima lelia and she called me and asked if I could send an invoice from last year to show that I purchased the tyre. I told her that no one had informed that after a claim, I should send an invoice. So fine I did that! Today I get a letter and it says my claim was rejected with no reason. If my policy says you can claim two tires and two rim repairs and yet they chose not to pay for them so what is the reason to have this cover. We have a lot of potholes and this cover made sense, we don’t drive in areas that a pothole free. So they should know that tyre and rim claims will definitely be high from their customers. I pay for this cover and that ok but the moment you claim, the problems start. This is absolutely bad service from auto and general and will be calling to cancel this insurance. I would rather look for another insurance. Absolutely useless company!
212 replies
27 months ago
INCORRECT CARD ISSUED
On the 22nd of January 2024, I received an sms regarding fradulate activity that occurred on my card. I called the ***** line and spoke to Ref 12233121 Thabiso at 8:15 regarding the matter and I was advised to suspend my card and order a new card. I did that and was informed that my card will be delivered in 3-5 working days which it wasn’t the case. Fine today the 31st of January my card was delivered at mall at carnival and it was a gold card and yet I am a prestige client. I asked at the lady who was helping me and there was some confusion her and palesa but palesa confirmed that indeed it was the correct one. Now I am currently struggling to log into my mobile app, a message pops up saying that my details are filled in incorrectly. I went back to bank and was assisted same consulted who issued the card to me and still the same message popped up. This is really frustrating because number one I waited longer than the expected time for this card and when the card is delivered it was the incorrect card. How does that happen , do you not have a quality assurance/ checks before a card is printed and sealed for delivery and now I will have to wait again for the correct card and go to the mall at carnival wait for long there because they honestly can’t manage the number of people who use their bank. You can wait for 1 to 3 hours to get assisted. Which is honestly ridiculous! Now an incorrect card has been delivered, which mow inconveniences me even more cause I can’t monitor my money. I have to rely on ATM’s and notifications. I have been a customer for standard bank since forever and now this! This is honestly unacceptable. I would like to get my card before the end of this week! It’s your department that messed up and now I have to suffer for that!!!!!!! Totally unacceptable!!!! I can’t be a prestige banker and get a gold card I am paying for a titanium card with its benefits!!!!!!
174 replies
39 months ago
Worst online service
What a nightmare. So I have been a standard bank customer since 2009 and what happened was a really unexpected and disappointing from standard bank I applied for an overdraft on the 15th of January and it was approved. I needed the funds in my accounts for an emergency and thought applying for it online would be quick because I have done it before. Little did I know that was the biggest mistake. I used my funds in my account thinking that the funds would appear on my account. On the 16th my debit orders were going off. I called the bank 4-5 times and every consultant kept on my saying that my funds were not released from the overdraft department. So I waited. 19:30 my debit orders bounced due to insufficient funds. Still no sign of overdraft. On the 16th I called the bank and luckily enough I spoke boitumelo who referred me innocentia ( who was going to increase my RCS loan because I needed the funds.) she at least helped me. She informed me that the digital department did not have a turnaround time for when the funds will be available. The digital t team has to release the funds from their side and can only be communicated via email. What a disappointment. Its the 23rd Of January and still no funds released. I received a letter on the 19th of January congratulating me for lending money. Just imagine This was a poor administration from the digital team. This was such an inconvenient as I had to pay my debit order via EFT imagine. Standard bank was even sending me messages about my account being on a Negative which they have caused. This was the worst experience from standard bank. I even asked inno to cancel the overdraft as I did not need it anymore. Because when I check it says I have applied for the Overdraft in another bank. Not sure how possible is that cause I applied online. The worst experience ever! Digital team!
396 replies
40 months ago
Worst Courier Company ever!
I placed an order from a online company on the 21st of December. On the 22nd of December my parcel was dispatched from CPT to JHB . I have been tracking my parcel since then and no change. It still says dispatched from CPT to JHb . My address is captured incorrectly. Tried to call fastway to change it and was informed to use the online enquiry. Like really now? What is the purpose of the call center. The worst courier company ever.
0 replies
45 months ago
Happy customer
Love their work, beautiful canvas. Will definitely be ordering from you again. Exceptional service
0 replies
55 months ago
You deserve an employee of the month start
I’ve been a member for gems for a long time and I must say I’ve never had a consulted who listen and was so kind and not in a rush to hang up. She wanted to go out of her way to help me but because I called in late and the case department was closed. She couldn’t But I believe she would have helped me if the case department was open 5 start to you verona :) Ref was not generated but I called on the 29/09/2021 spoke to verona
53 replies
Review Distribution
5 Star
6 (20.689655172413794%)
4 Star
0 (0%)
3 Star
1 (3.4482758620689653%)
2 Star
8 (27.586206896551722%)
1 Star
14 (48.275862068965516%)