MB
mirella B
Active since Aug 2014
16
Reviews
0
Industries
Reviews
16 reviews11 months ago
****mers//**** tours
They are ****mers. Do not book with them. Once you pay the deposit they will stop communication.
0 replies
18 months ago
Exceptional service
I am very happy with the service, my claim was handled professionally. This was not my first experience with PPS and I'm glad the standard of professionalism is still the same. My profile is in good hands. Keep up the exceptional work.
53 replies
19 months ago
Violation of the POPI Act
I have been harrased by Truworths collectors for the past 2 days. I keep getting calls from them looking for someone else. I have politely stressed that they've got the wrong number and requested for my numbers to be removed from their system. Instead they continue to wound me. I was told by a Wendy Nukeri that they cannot remove my numbers and need to direct such request to the "credit bureau". I have pointed out that they have the obligation to remove my numbers from that account as I am not associated to the account and have told them it's a wrong number. I have also pointed out that this is a violation of the POPI Act but the harassment has not stop even after speaking to a supervisor Louisa Hlongwani. STOP THE HARASSMENT.
106 replies
29 months ago
Exceptional service
I would like to thank Shirley S Guluja for assisting me with my query which I had previously sent numerous emails without any response from your colleagues. You went an extra mile in assisting me to get it resolved and I truly appreciate.
73 replies
47 months ago
Very unprofessional
I would not recommend them at all. My claim of more than a month ago remains unresolved to this day even after I've provided them with all documents required. Their complaint department keep giving me empty promises of calling me back and never do and when I call them, I'm told they are waiting for feedback. How long does it take to get back to someone? They respond only to be seen as assisting you but in actual fact, nothing is being done. Then I get a call to say I requested the status of my policy as to when it will expire, which is concerning because i did not request such and did not send such an email. This is so unprofessional.
135 replies
47 months ago
Thank you Goldwagen Kliptown
I had a pleasant experience with Goldwagen Kliptown, they went above and beyond what is expected from them. They assisted in providing me with a confirmation letter to my warranty policy( who were being unreasonable). The staff is friendly and very understanding. Thank you once again.
0 replies
47 months ago
Be careful- They avoid paying out a claim at all cost
I have been sent from pillar to post trying to claim a reimbur*****t on a claim that was approved. My claim was approved for the replacement of injectors on my vehicle. I had to pay for the injectors myself and used cash at the shop and was issued witha cash invoice( this is the payment system used by the shop when payment is cash). Msure is requesting I provide them with a cash receipt for the payment but I have been telling that they shop do not provide such and only provide the cash invoice which clearly indicates that it was a cash transaction. I have been trying to indicate that the request is unreasonable and beyond my control. What is more frustrating is that their policy document only requires me to provide an invoice to claim a reimbur*****t which I have already provided. I do not understand why must I provide something beyond what is required as per the policy and which is also an unreasonable request. This is only a plot to avoid reimbursing me accordingly. I'm so unhappy.
402 replies
54 months ago
The worst insurance policy ever
I have had the worst experience with this company. Firstly you wait on line to speak to a consultant for about 20 minutes only to get an answering machine asking you to leave a message, mind you this is during working hours on a weekday. Then you have to call again and wait on line for your call to be attended to. They updated their policy to introduce a new requirement and only gave Policyholder a few days to comply with the new requirement. This requirement had financial implications on me in the sense that I was expected to install some surge protection thing and for that I possibly needed an electrician to do that. I sent emails trying to get atleast a reasonable time frame to comply with this new requirement cause of the financial implication and the days given were not reasonable. I didn't get any response to my email to date and had to actually call them and I was basically told it is what it is and the requirement will actually kick in from the 1st of Nov, I indicated that I am not happy with the policy and will be canceling. I called today to cancel after now I'm told I cannot cancel immediately but will have to give 31 days notice to cancel, this is also a new clause to the policy which kicked in from the 1st of Nov 2021 and this one I was not even notified of the chance, which means it shouldn't even be applicable. How can I keep a policy which I basically do not meet all the requirements cause of the new requirement for 31 days and risk actually being disadvantaged should anything happen and I need to claim. These are not terms of the contract I agreed to cause they were updated and from the onset I told them I'm not happy with such a requirement and the 31 days cancellation I was not informed of so that does not even hold any merit so I don't understand why use a clause I didn't agree to. This company does not care about their customers and they are the worst. I have changed insurances before for different reasons but I have never been this appalled. They do not even deserve the 1 star. Poor service at it's best.
53 replies
79 months ago
Below standard service
I tried to lodge a claim and was told that my premiums were up to date whereas they have been debiting me accordingly every month and now suddenly when I want to claim my premiums are not up to date and not covered for this month. I escalated a enquiry for them to investigate since from the 8th of October and too date I have received any response. I called last week and was told the investigation take up to 7 working days. I called again on the 22nd Oct 2019 which was 10 days later and still have not received feedback. one of the complainant alleged they will call me the next days(23 Oct 2019) to give feedback and still nothing from them. Their customer care is pathetic, they definitely do not take customers seriously.
0 replies
Review Distribution
5 Star
6 (37.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (62.5%)