MC
Marius C
Active since Jul 2011
77
Reviews
0
Industries
Reviews
77 reviews5 months ago
Pay private client fee, gets no service, let's give CEO a bonus.
Private client here. Third time attempting to buy a device ended in a blank page. Tried to report it via the secure chat, but the bot answers instead of a human. Asking to speak to a human, leads to lapsed time on the chat, which keeps ending the chat every time. The complaints button on the website used to solve bad service, however, that button has been disabled. I guess the CEO needs a pay day bonus?
106 replies
21 months ago
Undisclosed maintenance fee
Got a call today, informing me after months that there is a maintenance fee once a year. It was never discussed during sign-up. This violates the consumer protection act.
56 replies
37 months ago
Does not respond to email over invalid wiCode
Nando's send me a wiCode which is invalid. 8 March I followed up via email. No response.
0 replies
53 months ago
Refuse to remove cellphone number from spammy sms's
Remove my cellphone number immediately! Fed up replying STOP to every of your annoying messages and then you just send another one the next day! I am not a customer. Remove my information. Understood?
0 replies
54 months ago
Do not accept Absa disclaimers if they are at fault - Credit Bureaus
I have just received a call from AVAF that my account is in "arrears". The opposite is true, it has been paid in advance for as long as I could remember. So much so that AVAF offered me to capitalize the advanced amounts. I have proof from FNB that the amount for November was deducted and proof on the Absa app that the payment was received. The call centre agent tried to absolve Absa from making incorrect reports to the credit bureaus. I will do not accept your disclaimer. If Absa does not fix this, and remove the incorrect reports to the credit bureaus, I will report them to the banking ombud.
53 replies
58 months ago
Unsolicited call
Got an unsolicited call in violation of POPI Act, Electronic Communications Act and the Customer Protection Act. When I asked "Dimitri" where 1Life got my number, he terminated the call. I am not a customer. No consent was given.
53 replies
59 months ago
Trying to close an account since 12 September, 2020.
Trying to close an account since 12 September, 2020. Standard Bank probably delaying this to collect monthly fees.
106 replies
60 months ago
Useless app, useless staff
Need to replace an expired debit card. Tried to use the sluggish app to update new delivery address. After the advertised 7 working days, it did not work. Those responding to complaints on Facebook are just not bothered.
53 replies
64 months ago
Unsolicited Marketing Prohibited by the Electronic Communications Act
Received an sms this morning from +27 84000169200821 at 09:01 "Want the latest vehicle tracking technology? Get Fidelity SecureDrive from R89pm. Reply YES (free) for a callback. No to opt out. T&C's." As this is a violation of the Electronic Communications Act, under the Consumer Protection Act I rights 2, 4, 5 and 9 and the Personal Protection act, I require the following information. i) Who sent this sms, ii) if your company sent it, where did you obtain my number from as it is not in the public domain, and iii) what other personal information is linked to my telephone number. Please put me in direct touch with your compliance officer as this is a violation and not merely a complaint about service.
0 replies
Review Distribution
5 Star
5 (6.4935064935064934%)
4 Star
1 (1.2987012987012987%)
3 Star
2 (2.5974025974025974%)
2 Star
31 (40.25974025974026%)
1 Star
38 (49.35064935064935%)