HS
Heather S
Active since Sep 2014
8
Reviews
0
Industries
Reviews
8 reviews56 months ago
Sugarbush hill does not refund deposits
First I want to mention, the place is beautiful and people friendly and helpful. The problem I am experiencing with the place is you have to properly beg, pray, ask and plead to the ancestors to get your breakage deposit back. We booked 2 chalets, stayed on the 14/08. To date, I have not received my deposit back. On request I am told that the lady is just running around terribly and things are just crazy, which I understand, but which by the nature of the matter, is not the client's problem. I really did not want to go the "bad review" route, but I am really feeling discouraged.
53 replies
58 months ago
Beware depositing cash at Capitec ATM's
Please be wary of doing cash deposits at Capitec ATM's, as if their ATM's are not properly maintained and do not have paper in, you will lose your cash. I did a deposit and the ATM did not have paper at the end of the transaction, so I received no proof of deposit. Here follows my queries to the bank, and their response. If you read Capitec's response, it is clear it is quite a generic answer, and my request was not read properly. Me: Saturday 10/07/2021 at round 09:50, I deposited money at the Westonaria branch. The transaction went throught, but the atm was out of paper, and I did not get a slip. On contacting the company for who the deposit was for, they cannot trace the deposit. I need proof of the deposit, kindly can you assist? **Details provided.** Capitec: Good day Heather Thank you for your enquiry. I apologise for the difficulty that you have encountered with regards to this matter as well as for the late response. Kindly be advised that we are not able to generate a proof of deposit as this can only be done at the ATM at the time. Please note, you may however refer to your statement as proof of transfer. I trust you will find the above in order and I sincerely apologise for the inconvenience caused by this. Me: Good day Reon, Thank you for your email, however please note the below: 1. "I" (non Capitec acc holder) deposited cash into a "Capitec client's" account, therefore I cannot check the statement for the deposit, as Capitec bank account holder will not provide this to me to "check". 2. Does this mean, that as a non Capitec account holder, that if I did not get the deposit slip as the ATM's are not properly maintained with sufficient paper, I stand to lose R1,300.00? 3. Does Capitec ATM's not generate a daily transaction history that can be checked? Your feedback is eagerly awaited on the above.
53 replies
60 months ago
False info on website and emails
Incorrect information and collection times, email clearly states that collection will be between 08:00 and 16:00. When phoning their call centre, advises they will collect up to 17:30. I work to 16:30, and live an hour away, so thats the reason for choosing their service. Now the are not sticking to the info on their website and email.
53 replies
63 months ago
Autostyle does not refund your money
Ordered an item online on the 02/02 #506391, advised there are no stock. I requested an refund, they send an email on the 04/02, advising I have been refunded. The money is still not reflecting in my bank account. Their whatsapp / email and telephone assistance is non existent. So it seems, I have lost money to them.
0 replies
71 months ago
Excellent service - Noordheuwel
Need to commend Dirk and his team at Noordheuwel branch. Took my Jeep Cherokee to have a lift kit installed. Dirk went the extra mile, to make sure that everything from the bolts, to the brake lines were 100% safe and correct, before releasing my car. My car looks great, and I am a extremely happy customer. Thanks guys!
0 replies
71 months ago
Most pathetic bank ever- Westonaria
I am so frustrated with FNB Westonaria. I have a client that I need to pay about twice monthly. Their invoice amount is never a rounded amount, and has silver rands and coins. Everytime I send my driver to do the deposit, he is told to go to the atm to do the deposit. Being told we need to round the amount of, thus either short changing our company or our client, each and every time? Pathectic. I have been trying since monday to do the deposit for client, with it now being friday, and every time their excuse is, they are offline, if he refuses to do deposit at atm. How do we conduct positive client service, with such pathetic banking client services?
105 replies
78 months ago
Permatex - stay away, you will lose your money!
We are experiencing an issue with the above company. We enquired to get gutter replacement on our home and was contacted by the rep for Permatex South Africa.The rep came to our premises on the 26/10/219 and proceeded with quote.We accepted quote and rep advised. if we paid the deposit that night, the work would commence on thursday (31/10/2019).We paid the deposit in good faith on the 27/10/2019.The advised commenced date never happened. I had to phone their offices to find out what is happening.Then it was apparently an issue with the measurements between their rep and their production manager. After the rep came out to re-measure (09/11/2019), I had to phone the company once again to find out what is happening. Last week friday (15/11/2019) they promised, that on monday morning (18/11/2019) they will phone me and confirm when the work will commence in that week. Once again, they did not phone and I had to phone them. After speaking to the owner on tuesday (12/11/2019), he advised they will phone us thursday (21/11/2019) which has not happened once again. It is now a month later (28/11/2019) and the company is giving us the run around. In their terms and conditions it advises that if we cancel, we lose our deposit (50%) of quoted price. The company refuses to give their physical address or the owner's number. So now we are left wondering if this is a scam, to get the deposit, and then just never do the work.
0 replies
79 months ago
ATM deposit scam
We are not allowed to make deposits within the branch, you need to go outside to the atm. Now I have done a deposit outside at the atm, but it had no paper, and I have no proof of the deposit made (R950.00). I need the proof of payment, but as per the branch need to wait 5 days before they can assist, as a reconciliation needs to be done. As per a previous deposit, they said there was no extra cash in their reconciliation of the atm, so I lost R100.00. Now I fear this time it will be the same route, and I will lose R950.00 because they do not want to do deposits in branch. And I have absolutely no proof. Can the records be requested of the reconciliation if I they give me the same answer? And if the money is lost, can I make a theft case against the bank, as it went into their atm?
210 replies
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7 (87.5%)