MG
Megandri G
Active since Sep 2014
54
Reviews
0
Industries
Reviews
54 reviews6 months ago
DUPLICATE PAYMENT -510010144
Duplicate debit on my account. I hold a cell phone contract with Cell C, and over the past few months, Cell C had not been processing the usual debit order. I therefore made a manual payment arrangement. On 26 September, I made a manual payment to Cell C, which was confirmed as received. However, on 2 October, Cell C now decides to debited my account again for the same amount. When I contacted the call centre, I was advised that both payments were reflecting, and I was requested to provide proof of payment and a bank statement, which I duly submitted. Yesterday, I was informed that the additional payment now reflects as a payment for October, and that a refund would not be processed. This was not the agreement, and I made it clear to the consultant that my request was for a refund of the duplicate payment. I went through considerable effort to provide the necessary documentation to support this. It is concerning that I must lodge a formal complaint to have an error clearly caused by Cell C corrected. I kindly request that the duplicate payment be refunded as soon as possible. My contractual obligation is limited to one monthly installment, which I have already paid. I look forward to your prompt resolution of this matter.
689 replies
12 months ago
************* service by Nedbank
On Saturday I receive an email from Nedbank advising my credit card account protection policy has been cancelled as per my request. This was a surprise to me as I didn’t give such instruction and the email further states liability will fall on me . I immediately email back and requestef for proof of my instruction. I thereafter receive another email with a different story saying the instruction came from the card division , I want answer as to why my policy was cancelled when my account was deducted already for account protection plan on Saturday with a service charge of R1500. I also want to know why the stories don’t correspond, first I cancelled there after card division cancelled. Which story is true and how do I trust you as my bank ? I have a Nedbank client for more than 20 years , all of my accounts and home loan is with you as a financial institution how are your ll treating clients fairly ?? Cancelling my credit card policy for protection and saying liability is on. Yet you are financial institution giving out credit to consumers therefater cancelling your insurance cover without a discussion , what happens to consumers that haven’t checked there emails and some thing does occur and there will be no policy in place.
0 replies
16 months ago
MR PRICE HOME- WORSE SERVICE
I went to Mr Price home at centurion lifestyle mall where I purchased two dinning room chairs and required two more , the guy helping me promised Hendrik Potiger store has 3 chairs in stock and they will keep the 2 chairs which I needed to compete my set. I was given the details for Raymond at Mr Price home Hendricks Potiger I went to the store on Friday which is 50 km away from me to Collect the chairs and advised there is no chairs in stock. Now this store is sending me to another store to go find this chair. I am extremely frustrated. Firstly the store didn’t offer to bring the chairs to a branch closet to me , then they send me to get the chairs that I not there. Now I own two chairs ! How do I complete my set to match my table. I want a manager to call me , I wouldn’t have bought only 2 chairs if I can’t make my set
56 replies
16 months ago
NEDBANK ***** DEP - 50mins no answers
On Friday I called the Nedbank contact centre as an unfami**** debit order went off my account. I was directed to ***** dep as they also couldn’t confirm the company details that debited my account so they proceeded to block my account and advised I should call back after 24 hours and a ***** case was opened- CPT-174150, I am currently holding on the line for more than 50 mins and still not assisted, so understand my frustration ! I’m pushed from department to department. Seriously! I called in to advise I am aware of whom debited my account however without my authority and I require the transaction to be reversed and my account re opened however there is no answer from your call centre. How do you expect anyone to function without a bank account ? I fully understand the concern for the suspicious transaction however I can’t communicate with Nedbank as your ll don’t answer your calls and there is no email address to be directed to. I am paying for a service and it is festive period and my bank is no where to be found
0 replies
17 months ago
MTN Supersonic worse service
I did an MTN supersonic application on 14/10/2024 for home fibre line, This has been the worse experience ever , i recently purchased this property , my application was decline as there was already another ISP at my address ,no i get an email notifcation and application decline, no conversation! The fibre line was from a previous tenant which i never met or have details for. i advised two consultants i purcashed the property i do not have proof of address as yet for this house , as i just moved in. i can provide my body corporate levies bill with my details and address however this wasnt asked as i was declined . its a month after my application and service is disgusting , each time consultants call me and start a new application asking for my information and nothing is resolved . imagine what the fibre service will be like.
0 replies
26 months ago
MILPARK STANDARDS HAVE DROPPED
I am on my final year of studies and its my last module . I requested to register for my final module on 05/01/2024, I was advised i need to first get my results for a particular module. Immediately when i got my results i app**** on the milpark portal under Distant learning as timetable stated i could do it in the first cycle . i was then told by the student advisor this is not correct as its only offered first cycle on distant learning online. He sent me the invoice on 08/02/2024 for distant learning online and i paid immediately and sent proof of payment as i am aware module has started . i then was told i need to change the study method on portal or send an email after i finish pay for the module , I did both options top fasten the process. I have called and spoke two other advisors no one can assist me. I have paid for a module which isnt on portal to start. It's very disappointing as the fees cost alot in comparison to other institutions however i am constantly following up, sending emails and i am yet to start my module!!
116 replies
28 months ago
CELL-C LACK OF COMMUNICATION
I am an exisiting cell C client and app**** for a new contract line last wednesday . The consultant told me i was approved and the validation department will make contact with me. On Thursday 14/12 i was called 4 times at around 11:00am within a minute apart, not even allowing a 30-minute break between call back. I was in a meeting, I tried calling back 3 times to customer care department and was transferred from department to department no assistances. I eventually was advised to wait for their call, still No response. I called back this morning 18/12 now I'm told if they need anything they will call back as my contract hasn’t been approved as yet, I was promised by the sales consultants my phone should be delivered by Wednesday 20th December as i mentioned i am going away. Imagine apply for a new line with cell c is so difficult, what kind of service will i receive. At least let me know what's going on or alternately i can take my business elsewhere.
258 replies
31 months ago
Money taken and order not received.
I ordered a head in store @home centurion mall on the 23rd of September , I was charged R750 for delivery and was advised because the item is coming from there midrand warehouse will take 5 working days which would be 2nd October , when I called on Monday to follow up when I ll receivce the order I was advised they will check and revert back. I was called later that day and told delivery is Tuesday around 1pm. I arranged to be home on this day to accept delivery. I called the store twice as I received no call from driver for delivery. I phoned Bash they couldn’t assist as it’s not an online order as it was done at the store. I wasted a day taking off from work to be home to accept delivery that didn’t come and paid delivery R750 fees for terrible service. What’s more frustrating I had to call several times over the pass two days just to get an update on what’s going on . When will I get my item which I already paid for and I have wasted my time and money on delivery fees for pathetic service??? Is @home going to delivery my head board according to my availability as I can’t take another day off waiting around
131 replies
39 months ago
False advertising and not honor orders
Makro recently advertised for inventor online however as per there email after paying for the item they state as per consumer protection act they don’t need to honor this item at the advertised price is incorrect However what gets me is a friend of mines also placed an order for the same item and makro sent them an update stating item is being packed. Seems like Makro is choosing specific customers orders to honour. How is lawfully and adhering to consumer protection Act??? My orderMAK4301720 Honored order MAK4301081
112 replies
43 months ago
Makro pathetic service to the elderly
I purchased a Hisense 55 inch Tv from Makro in 2019 for mum , it’s 3 years from date purchase the side frame on tv broke at the bottom corners because of thin frame holding fairly large tv and the LCD on one side of the screen stopped working. I contacted makro as the tv is still under warranty and chatted to consultant named Mpho he advised me I need the serial number from back of the tv and the original box , this is 55 inch tv placed on the wall my mother is pensioner , how are we expected to carry tv off the wall to take a picture of the serial number?? I also advised consultant it’s been 3 years and we wasn’t aware we had to keep the box, We had to there find our own way to get the tv packaged for the delivery people to collect the tv, it makes absolutely no sense, how is Makro not considerate of the elderly !! This tv was collected at the end of August , it’s now 20th September I have received no feedback I have sent Makro a follow up email last Wednesday and no response. When I contacted there call center I was advised they can’t get ahold of the service provider. It’s absolutely pathetic I have to constantly follow up as my mother doesn’t have the resources to do so and makro doesn’t seem to know what’s going on and my mum is left with no tv !!Worse Service
133 replies
Review Distribution
5 Star
3 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
19 (35.18518518518518%)
1 Star
32 (59.25925925925926%)