SB
Simone B
Active since Nov 2014
63
Reviews
0
Industries
Reviews
63 reviews6 months ago
Compliment for Suvika Deodut
I would like to acknowledge and commend Suvika Deodut for the exceptional support she recently provided me. Initially, I was disappointed with the assistance I received from Stadio staff which left me feeling frustrated and uncertain. Suvika’s involvement transformed my experience and restored my confidence in the support system. She demonstrated remarkable patience and professionalism from the beginning, taking the time to fully understand my situation. She kept me informed at every step, provided regular updates and followed up diligently. Her proactive approach and consistent communication were highly reassuring. Most importantly, Suvika went above and beyond to find a resolution that genuinely benefited me as a student. Her empathy and commitment are truly commendable. Suvika is an outstanding member of the Stadio team and her example sets a standard I hope others will follow. I am truly grateful for her assistance and the positive impact that she has made on my experience.
53 replies
6 months ago
Truly disappointed by the lack of support during a difficult time
I am extremely disappointed by the experience I’ve had with Stadio during one of the most difficult times of my life. My father recently passed away, and I had to travel to the Netherlands to attend his funeral. As a result, I missed three assignments. I app**** for extensions, and on 9 September I was notified that the extensions were granted but only until 15 September for two of the three assignments. Already overwhelmed, I contacted the faculty to explain my situation and requested a reconsideration of the deadlines, as I had two additional assignments from different modules due in the same week. Instead of understanding, I was sent from pillar to post, with no one truly taking the time to grasp my circumstances. Eventually, I was granted just two extra days for one of the module (RES472), until 17 September. This left me with an impossible workload with multiple assessments crammed into a few days while I was still grieving the loss of my father. Despite the emotional strain, I managed to submit one of the extended assignments and two others that were due that same week. However, I could not complete another assessment, as the limited extension timeframe did not take my situation into proper account. Now, I face the devastating possibility of failing a module simply because I was not given adequate time or understanding during a period of mourning. As a last resort, I contacted Student Support (Q Desk) on 15 September to explain my situation and point out that I had not been granted sufficient time for the second opportunity. Instead of receiving compassion or understanding, I was told that students are not typically offered a third opportunity even though I wasn’t asking for one, but rather for a fair chance to complete my required work. My request was supposedly escalated to the lecturer and module coordinator for RES472, but it has now been three weeks with no response or assistance. The stress and lack of empathy from Stadio’s staff have only intensified my grief. Instead of easing the burden, their rigid approach and poor communication have made everything harder. Stadio’s fees are not cheap, yet the care, flexibility, and compassion shown to students in crisis have been shockingly poor. At a time when I needed empathy and support the most, I was met with bureaucracy and indifference. This experience has left me not only disheartened but also questioning whether Stadio truly values its students beyond their tuition payments.
106 replies
25 months ago
*********** customer service unable to resolve the problem
I hate dealing with RCS because their customer service is very poor. I spent my time and airtime trying to resolve the issues that I have been experiencing and I’m met with frustration and incompetence every time. Customer service takes a week to respond via email and still the issue is not resolved. My latest issue involves their terrible CTM application. The app locked me out saying that I have exceeded the number of attempts. Upon phoning, their consultant tells me to reset the account which I advised that it does not allow because it gives me an error saying that my details are invalid. I have not changed my email address or cellphone number so clearly the issue is their system. I was told to email a screenshot of the error and an explanation of the issue, which I did. I received a response a week later advising me to reset the account so again I respond explaining that it won’t allow me to do so. I received the same reply two days later advising me to reset the account. This is truly incompetence at its finest. Their customer service and systems are really lacking. Stay away from RCS, you will only have endless struggles.
112 replies
26 months ago
Unpaid debit order fee for their consultants mistake
I contacted the RCS call centre on 22 February to change my debit order date from 1st to 25th. I was told that it’s too late to change it for this month but it would be changed from next month going forward. However I was debited earlier on 26th February instead of the 1st March like the consultant told me. The funds was not yet available in my account (because the consultant told me that I would be debited on 1st March) and now I have an unpaid debit order on my account. I contacted Rcs to refund the unpaid debit order fee since it was their consultants mistake for telling me that I would only be debited on 1st March. They told me to send my bank statement which I emailed. Today I receive a response that there is no refund due. I am beyond upset. They are negatively influencing my account and now they refuse to rectify their mistake and refund the unpaid fee. I do not recommend RCS to anyone. Their customer service is terrible.
112 replies
27 months ago
Their food is terrible lately
Pedros is really dropping the ball lately. From long waiting times and cold food to finding a fingernail in my burger from the Pedro’s Cresta branch. Yes a fingernail… disgusting and unacceptable. One would expect their staff to handle and prepare food with gloves. Today I ordered a Viva meal from the Emmerentia branch and the chicken was undercooked, the skin was so fatty and the flavour was lacking, there was hardly any spice on some of the chicken pieces. I used to believe that their food is value for money but they keep increasing their prices, while the quality declines. I’m very disappointed with Pedro’s Emmerentia. I won’t be ordering from there again.
58 replies
29 months ago
Struggling to get a refund
I am having such a poor experience trying to return items to a retailer that was purchased through PayJustNow. The retailer is unable to process the return because it gives an error saying that the order can’t be located. The Merchant has emailed them and phoned several times and it seems that they are not receiving assistance from PayJustNow to rectify the problem and now I’m being inconvenienced because I can’t return the items that do not fit. It’s the first time that I have had to return something that was purchased through this platform and it is such a hassle. If this is the customer service that they provide or rather the lack of customer service, then I will rather take my business elsewhere. I have never had an issue returning items purchased through Payflex so they seem to be more reliable and offer a better customer experience.
0 replies
30 months ago
Inconveniencing customers with no access to credit facilities
I have been trying to log in the self service portal and even contacted their call centre to request a cash advance over the past week. Their systems have been offline for a week now which means customers don’t have access to any services including the cash advance option. Very inconvenient that you don’t have access to their services when you need it and shocking that such a big business can’t fix a major problem in a week.
262 replies
33 months ago
Terrible customer service and no refund a month later
I have had the worst experience trying to get a refund for an item I returned to Superbalist a month ago. It has been 4 weeks and I still haven’t received my money. I have never ever experienced such incompetence and lack of empathy for the customer. Initially the refund was paid but they used the wrong bank. When I brought this to their attention, they said they would investigate and give me feedback but nobody attempted to resolve the problem or even give me feedback. The matter was handed to Muntu S, who is a supposed manager but he has been so unhelpful. He never returned my calls or emails and he doesn’t know how to handle customer queries efficiently. Superbalist needs to train their staff on how to solve problems because that is essentially what good customer service is about and without good customer service, you will not have returning customers. A week ago I spoke to Grant who assured me that he would assist to resolve the situation. He loaded the payment and contacted finance and I was so hopeful that it would be resolved. I was pleasantly surprised when he kept his word and notified me once the payment was supposedly made. It has been a week since they claimed to have processed the payment again but still I haven’t received anything. Grant promised to check on the proof of payment once available and give me feedback but I am yet to see any proof that the payment was made. I have spent so much time, effort and airtime contacting these people to try and get my money back. I am tired and frustrated and going to take the matter to small claims court if I don’t receive my money this week. Be warned, stay far away from Superbalist. The promotions and discounts that they offer is really not worth hassle and horrible customer service. I will never again purchase from this company.
0 replies
44 months ago
Disappointed by Santam’s lack of urgency
I contacted Santam’s Home Assist department last week because Im experiencing an electrical issue. Their service provider sent the quote a week later with no damage report. I told Santam that I want to register a claim for the repairs to be done through them but they advised that they are unable to assist until they know the cause of the fault. I have been greatly inconvenienced for two weeks now because It seems that they are not holding their service provider accountable for the information that they require. I cant continue like this because I am unable to use any large appliances without my electricity continuously tripping. Im also concerned about the reliability of their service provider and further damage occurring because Its almost two weeks later and they still cannot tell me if they can assist me. This is not the first time that Im disappointed by their lack of service and urgency. Once again I have not had a good experience with Santam.
134 replies
45 months ago
Beware- struggling to get my money back after order was unsuccessful
I tried to place an order with cotton on 30 August. The order was not successful but payflex still debited my account for R137,25. I contacted cotton on who confirmed that the order was not successful and advised me to contact my bank to reverse the funds. My bank advised me that the merchant must request the reversal because the funds has left the account. Their phones dont work and I have been emailing an agent from Payflex named Faith Makhaye back and forth trying to resolve this but she has not been very helpful. I submitted two bank statements and now Im told that they will investigate but she cannot tell me when they will get back to me. This is terrible customer service for such a young business. It seems like im not the only customer experiencing this issue and If this is how payflex handles an error from their side then I will no longer be using their services. It seems that I now have to beg and plead for my own money. I just want the funds reversed and back into my account.
0 replies
Review Distribution
5 Star
5 (7.936507936507937%)
4 Star
1 (1.5873015873015872%)
3 Star
0 (0%)
2 Star
7 (11.11111111111111%)
1 Star
50 (79.36507936507937%)