TK
Tasneem K
Active since Nov 2014
12
Reviews
0
Industries
Reviews
12 reviews22 months ago
"Scheme" emphasis on "Scheme"
After taking my daughter(12) to see a specialist as she battles with a particular condition, the specialist advised that it would be best to do a small procedure now as long term it will affect her psychologically and physically as this condition keeps her out of school, for at least 2 days every single month. The Doctor sends through the authorization request same day, along with a detailed motivation as to why she deems the procedure necessary Naturally i follow up the very next day and am told that it takes 3 - 5 days for authorizations to be completed, (No problem) i understand however i stress to the agent on the phone the Doctor has requested to proceed within 5 working days so some sort of urgency needs to be put on it as the Dr also requested this to be done during this school holidays in order not to further impact her attendance. Two days goes by, i call back and enquire, only for the agent to ask me if im sure the correct authorization has been loaded as she sees My daughter is only 12, I then ask her to give me the description , her response was it has been loaded as a "Hysterectomy" , i am now horrified as this is completely incorrect and needs to be rectified immediately, she calls the Doctors rooms where she states that the agent who captured the request made a mistake with 1 digit, wow , a mistake that can cost my child her entire future, never the less it has been rectified. 48 hours before the procedure , Discovery comes back and requests more "CLINICAL Information" not a problem , Dr sends this through, 24 hours before procedure is scheduled , i call back again and speak with an agent who put me on hold for almost 20min as i stressed the urgency of a decision, they then return and say unfortunately the authorization was declined as it is not apart of the scheme and even though it was motivated twice , i would have to do this privately to my own account. Okay so here is my gripe we and thats just my family of 4 pay +- R9000K a month to this Scheme, we paid R1k+ to see the specialist for our daughter as our GP cannot assist her hence she was referred to the Specialist, what exactly am i paying for? this is really A "Scheme"
53 replies
61 months ago
FRAUD AND THEFT
I relocated to Cape Town from Port Elizabeth,relocating being considered the most stressful events in one's life.. I got a reasonable quote from the above mentioned company and paid them in full. We are a few days shy of a month that my entire household goods were collected however the guy Mathew and his wife that are apparently consultants are no where to be found ,telephone numbers no longer exist. I have now opened a case with SAPS for fraud however I just thought I would share my case to avoid this happening to anyone else... I've lost my funds and all my furniture because of these crooks
0 replies
69 months ago
Never Again!!
i recieved a Inventory list from Saa**** who in actual fact handed over to Anthea Mathews in the Cape Town branch as i needed to transport my furniture from Cape Town to Port Elizabeth, This is where it All went South. I completed the form and sent it back , numerous back and forth approx 10 times in 1 day I then completed the Insurance cover form AGAIN at the correct and initial Value that was specified and then i was called at 17:00pm by Alexandra Hendricks that insurance company they deal with will not cover partially , which makes very little sense if every Item on the inventory list sent through has a value specified next to it. Maybe i am dumb or do not quite understand however i will never use Biddulphs again Nor will i recommend this company, i would have had a hassle free experience had my Company chosen someone else.
0 replies
69 months ago
Almost a Month no delivery
I purchased a Playstation and a TV mid July, I received my Playstation within a week but still awaiting the TV.i have been promised numerous time that the tv would be delivered however to date nothing 08.08.2020, there has been numerous sales people who have called me even their customer care advising that they are having issues with their suppliers due to lockdown and my response was i understand however find very stupid that you would have a promotion on goods that are not within your reach... the Lockdown cannot be used as an excuse for almost a month. I am not paying for a Playstation and I have no tv to play ,very stupid. I would like my tv delivered no later than next Friday or else I would like to cancel this deal completely. Leaves the question was this an actual promotion or a marketing mistake?...
53 replies
70 months ago
Unlawful debits
last week I contacted Nedbank Personal Loans division to advise them that I am needing to extend my payment holiday as to date my income has been drastically affected by the Covid19 Pandemic, I asked the lady on the phone she stated no that it was not necessary to send any documentation and all is order...i am a single mom ,who worked a few hours in the month of July with only an income of R5000 and have been debited even though I called and made the arrangements. Also Nedbank should seriously relook at their staffing attitude the lady on the phone completely sounded preoccupied and bored who just wanted to get off the call.. i would like someone in Senior Management of this department to contact me immediately
0 replies
79 months ago
**** poor Customer Service & No Respect for client confidentiality
In August 2019, i went into Virgin Active to Steenberg to sign up with my daughter as i was looking forward to begin a healthier Fit Lifestyle, The salesman Yusuf was more than happy to assist , he requested all my personal details ect, further to that he asked which plan i would like to join on , and I Explained that i only needed to Gym near home and should i ever travel for work, due to the Nature of the industry i am in , i would NOT need to gym as i will always be accommodated with Fully equipped properties, I explained to Yusuf That i am with Discovery however not on Vitality as yet , the Vitality would be active as of the 01.09.2019, he stated that this was not an issue what his going to do is as soon as the Vitality is active he will swop over in order for my installment to be lowered,Further to that i requested that My Daughter be registered to Club V as i am a single mom and she will always be with me in the GYM, Yusuf made a copy of my Daughters birth Certificate , i then left and my package which i joined on was the first month free basis which entailed that my first installment was due at the end of September 2019. 31.08.2019 - Being A saturday, i took my daughter with me as per my understanding everything was in order however i quickly learnt that my daughter was not registered for Club V as i had to explain to the Receptionist that all the paperwork Including my daughters Birth Certificate was given to Yusuf and he advised that everything was in order(NOT ONCE MENTIONED SHE NEEDED A CLUB V CARD) September- Vitality was activated and i tried to contact the call centre to do the swop however they advised that it needs to be done at the Gym where i signed up, which was perfectly fine based off the conversation had with Yusuf this was a simple swop. 06.09.19 - I went to the Gym and requested someone to assist me with doing the swop, i was advised that nobody is available to assist as it was after 6 and the sales team had left however they would take my number and have Yusuf call me.(Never happened) 14.09.19- Once again this was a Saturday and my daughter would be going to club V however once again , the reception advised me that my daughter has not been signed up with club V however she would take a copy of her Birth Certificate (AGAIN) and have one of the sales people do this for me as well as assist me with the Swop from a Public Membership to Vitality *Club V was under Renovations thus my daughter was watched in the kiddies corner*, so i have no hassles in the future. ( DID NOT HAPPEN) 20.09.19- I went in to the gym at this point i was extremely annoyed as i have now requested assistance so many times however Justin came down to reception and had a look at membership , he explained that the Debit order was already in process however there would be a refund once the first Installment goes off and i can then settle the Vitality Joining Fee of R1200.00 (DID NOT HAPPEN) 06.10.19 I went into the Gym with my daughter as it is the Weekend & Once again had to explain that my childs birth certificate was handed over TWICE copies was made and it still has not been addressed however the Manager at Club V assured me that she will look into it and give me feedback on Monday Morning first thing, the lady the called me the next day and advised that my childs birth certifcate cannot be located and this would entail i do a new membership for my daughter. Upon leaving the gym i requested the Facility Managers email address & Sales Manager's Address. 08.10.2019 - A lengthly email addressed to Tauriq Sampson & Andel Klaasen was sent. Tauriq responded and stated he will look into my query and give me feedback 10.10.2019 ( Follow up Email Sent, No Response) 13.10.19 Was at the Gym ,(Nobody could assist & Once again i had to explain the above all over again) 22.10.2019 , Yet another Lengthy email to both gentlemen being Managers who oversee the Facility & the Particular Sales Manager who has given me complete run around & inconvenienced me as a client, You would think that they would by Now would have made contact NO!, They had Yusuf Call me who then advised he had clean forgot about my refund at which point i told him i do not want to deal with him i would like Tauriq or Andel to call me back (Did Not happen) 26.10.19 I had Jene from account call me to advise me that i infact im incorrect as i never came in to do the vitality swop, which i completely disagree on based on all my attempts previously, i as the customer was incorrect even though from the get go i was sold something i did not need at a higher installment unnecessarily as i did not need a premium membership however i advised her that i did not want to deal with her and i want to speak to Tauriq or Andel however she advised they were going to come and seek her assistance with this regard anyway. They then requested i come in on the friday 25th of October however i was unable to make it due to work, i went to meet with Tauriq on Saturday 26th, where he then sent Yusuf down to assist me! as he was busy in the office, i then advised Yusuf that i did not want to deal with him and he should get Tauriq... And Finally Tauriq came down and we unpacked this whole inconvenience with Yusuf present , he then advised Yusuf that he may excuse himself , i then advised that i would actually like to cancel & get this over as i cannot deal with this any longer, he explained that his not in office most of the day hence they have an admin team & Andel is always busy with client & meetings , so what am i?obviously not a valued client, Tauriq only apologized when i pointed it out that he as a Manager is responsible for his team and being in the service industry myself & a Manager it is of utmost importance to at least be empathetic towards the client, he was unaware that my daughters birth certificate was copied twice and now is completely missing however he would look into Monday as soon as his Admin is back in along with my request to cancel. Monday 28.10.19, Tauriq advised that his admin was out of office & would get back to me latest Tuesday 29.10.19. Tuesday 29.10.19 - No Feedback Wednesday 30.10.19 Email advising that they are still awaiting feedback with regard to my cancellation & will advise the Minute he receives confirmation. To Date No feedback, and yet again the installment has gone off, lets reiterate on all that has occured. 1. I was signed up for something i did not agree to "Premium Membership" 2. I was then accused of not coming in and doing the swop 3. My Daughters birth Certificate was copied twice and was found in one of the Admin files. 4. The Respective Managers who oversee this entity should be relooked at as a whole as it is pointless having Managers who are unable to one Manage their staff and assist the clients. I want to be refunded and i want my contract cancelled before i take this matter further , needless to say i will never recommend anyone to use Virgin Active Steenberg Cape Town. You Cannot consider yourself a flagship entity when you have no sense of customer service
0 replies
80 months ago
Quick Sale, **** customer service
I enquired with the Mtn store about uncapped wifi they suggested "supersonic", i then did the very quick enquiry form and an agent called me back a few days later, i explained i needed netflix to work the agent assured me it would work with the package he suggested. I explained that there is fibre in my area already however i did not have a router for this to work and need a package inclusive of a router, i have been whatsapping and calling for someone to assist me to enlighten me on when i will receive what i requested however nothing no answer, a technician was out at my house to connect the fibre apparently works as a subcontractor but also does not know when the router will arrive or if the router is included. I want to be contacted as a matter of urgency before end of business or else i would like to cancel my whole contract.
105 replies
84 months ago
Horrible communication
I released my fund more than 7 weeks ago, to date no answer on the telephone and you keep getting placed on hold and redirected to the same systematic options.
56 replies
92 months ago
Unauthorized collection on Vehicle that was NEVER COLLECTED
I was about to purchase a vehicle about 3 weeks ago and the Respective dealer advised me that the Insurance Companies would be contacting me to speed the process up. I was contacted by First for Women or so i thought however we completed the Policy and i advised the person that i was unsure if the vehicle would be collected on Saturday the 15th September as the dealer was still awaiting a response from the bank and for this reason teh proratta amount should only be debited as of the 1st because of this . The Very next Monday 17th September 2018 the pro ratta amount was debited from my account , i then called and was advised that i need to submit a letter to ********** which the dealership needs to provide as i did not take collection of the vehicle at all, I then submitted this on the 18th of September 2018. I was also advised that my policy was made through a broker and not directly with First for Women, and that i need to submit my claim and my letter from the dealership to ********** A Louann Appalraju Telesure Group Services responded to me stating that my refund is pending to be processed on the 26.09.18 until they receive confirmation from the bank that payment has been received . I am quite Effed Off*** and regardless of anything i was not meant to be debited on the 17th at all and i will not go back to First For Women again because of this rotten experience. To date i am still awaiting a response or some sort of feedback with regard to my refund
210 replies
92 months ago
Incompetent ,Thiefs
I had an old account and after being Harassed constantly, i paid this up received a Paid up letter and was advised that within 21 - 30 days this would be taken off my credit report and reflect as Paid Up as this account technically was prescribed at the time of me settling however i settled it anyway. On the 25 April 2018 , i was sent a paid up letter by Philisande Mqokozo and to date this is still reflective. I have been calling and keep getting transferred from one agent to the next , This makes me wonder if this account is even closed considering no person is able to confirm and notify the respective credit bureau
210 replies
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1 Star
12 (100%)