CM
Carol M
Active since Nov 2014
45
Reviews
0
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Reviews
45 reviews35 months ago
Excellent Customer Service by FNB Southgate
Was ****med by online jobs. Went to FNB Southgate branch was assisted by a lady called Masingita because my account was put on hold meaning under investigation she referred my case to a lady called Lerato. The patience and assistance that I got from these ladies was out of this world. They helped me I was able to draw money and get home. Thank you to them will never forget them. I hope they get the rewards they deserve.
53 replies
43 months ago
They don't track data but they send endless sms in load shedding whilst data not used
This is in response to ticket: Data ***xx created on 2022-09-20 15:00:08 Please note that we cannot track how your data is used the only thing we can be able to do is to see how much data was used at a certain period of time. Please see attached the hourly break down of your data usage for the current month. We apologize for the inconvenience caused. Regards, Alwaba Witbooi Previous Correspondence Dear ReceiverOn Saturday 17 September 2022 I contacted Axxess as we could not connect. The coordinates were sorted at least that time our Anytime data was 43.2 load shedding has been happening twice a day usage of data has been minimal Today while our electricity was gone for 4 hours I got an sms saying we on 12 GB from 43 GB with no electricity to 12GB how????-- Kind regards
0 replies
50 months ago
Excellent Customer Service
Thank you for allowing me to go through with my hair journey. Because of Covid I thought I had lost all the money that I paid for a 6 month package got a call last week to say I can now continue. Thank you so much very grateful!
53 replies
53 months ago
Customers are not a matter
Customer Service is a problem. Changed my subscription now paying R700.00 was told it included catchup but dololo when I call I am received by RUDE agents
53 replies
54 months ago
No one cares about Customers
1. They took my car whilst my "arrears" is still not resolved 2. I was sent an email but now I am in the middle of 2 employees who do not know who to refer my query to. I do not know who else to contact.
0 replies
54 months ago
Lack of Customer Service WORST SERVICE
I called 10 times from 09/11/2021 & emailed my account is still not resolved & now they taking a car that I have paid for 4 years for. Worst service ever R300k down the drain & THEY DONT CARE THEY DONT WANT TO HELP SO MY ACCOUNT CAN BE RESOLVED I WILL NOT STOP UNTIL SOMEONE HEARS MY CRY
0 replies
54 months ago
Ridiculous Service and Threats by VW Finance Service
After a whole day of not getting help with my statement reconcilliation, the threats are still continuing. Now I am told an agent is getting the car that I have been paying or I am getting a court order. I spoke to Nicole, Daniel Laura all cutting me off.
0 replies
54 months ago
Inconsistency and day light robbery to loyal customers
I dont know if anyone is able to assist. I call this service every month and today I got a call from a lady who told me I made 23 arrangements and have never honored my arrangement mind you my phone records conversations,. 23!. My drama with this account started in May 2021, my errears was R11 054.00 they were due by 15 May so before 15th on 8th I paid R16 000.00. Which left me with a credit of R4956.00. I called and confirmed this and some lady confirmed for me that my account was in good standing. On top of my credit end 28 June 2021 I paid R5000.00 as that was my instalment for the month. Mind you I still have a credit of R4276 and this credit shows on my detailed statement and not on monthly statement not sure how or why. In July 2021 I paid R4000.00 instead of R5680.00 which will leave my credit at R2592.00 in August 2021 I paid R3700.00 on top of credit of R2592.00 which will leave my credit with 684.00. I dont know who does the accounts I dont know anymore who to speak to who will fix this account. This lady that called today tells me the bank wants R20k now she is not willing to listen. me calling monthly for this account is not her interest. she wants to take the car that I have paid close to R300k thus far.
0 replies
54 months ago
Grateful, thank you Pick n Pay
To cut a long story short I won groceries for my kids yesterday. I still can not believe. On my way there I kept on saying I need a miracle as I dont work and was going to use my last money. So so so happy thank you!
53 replies
55 months ago
Horrific service
Yesterday I called to withdraw my Share saver and invested. I was kept holding for 10 minutes my airtime finish with no luck of speaking to anyone. I then opened my app chat and was told to email or call again even when I told the person that I held for 10 min. I then sent them and email yesterday and got an auto response. Good day, Thank you for your e-mail. This is an automated response from FNB Share Investing. A consultant will respond to your enquiry within 48 hours. Kindly note this does not include weekends or public holidays. Please feel free to contact us on 0860 SHARES (742 737) or if you are dialling international on +27 11 371 2453 Thank you for your continued support. Warm Regards, FNB Share Investing
159 replies
Review Distribution
5 Star
5 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.2222222222222223%)
1 Star
39 (86.66666666666667%)