SM
Santesh M
Active since Nov 2014
12
Reviews
0
Industries
Reviews
12 reviews32 months ago
False advertising - Mall of Africa - Possible **** promo and poor service.
I took a contract at the Mall Of Africa store which was for an Oppo device. I was told that they have a promotion which included a second Oppo phone(A57) including earphones. The 1 device was given to me, and I was told that the 2nd device will be delivered to me within 7-14days, as they needed to log a claim with Oppo as part of the promo. After a number of follow ups, up to a 5 weeks later, a device was delivered to me this week, however, it was an A17k, and not the A57 that was promised. It is impossible to get any accurate feedback, and to get this matter resolved. Be weary if taking any promotions. This seems to be false advertising. When I called the callcentre to query the matter, they advised that there is no mention of a 2nd phone as far as they can see. This got me even more concerned.
655 replies
50 months ago
Terrible service and not contactable
Terrible service. You can never get hold of them for account issues. For the last week I have tried calling, and each time I had to hang up after holding on for about 50 minutes each time and running out of airtime. DO NOT USE THIS PROVIDER! You will regret it.
0 replies
72 months ago
Poor quality of lounge suites
Very poor quality of lounge suites. Grafton seems to no longer offer the quality that they once did. I bought a lounge suite last year, and already the frame is damaged. Very disappointing to spend R20k+ on a lounge suite, and have it last for just one year.
0 replies
78 months ago
Poor service - Cannot be trusted
I know these guys don't reply to mails...Just adding this in case any potential estates decide using Sigma as their managing agent. Stay Away!!! Sigma cannot be trusted at all, and will make poor decisions that place your estate in a poor position.
0 replies
80 months ago
Poor support, No callback, Unreliable connection.
Terrible after sales service..They connect you quickly, but don't expect help when your line is down. I have been battling for almost 3 weeks now, with my line dropping every 10 minutes. It's impossible to stream or do anything. I didn't get any calls for updates, and when i call the support line, i get told someone will call back, which they never do. There are 4 customers in my complex subscribed with home-connect, and all are having issues. Other services providers in the complex are not experiencing the issue.
1260 replies
83 months ago
Poor aftersales - Galencia Walford Estate
Terrible after sales service from Galencia. I purchased a unit at Walford Estate, and took occupation in January 2019. Since then there were multiple issues hat were not addressed. These issued included : 1. Snags not being completed, 2. Delays in the Fibre being available.(Initially was told that the complex is Fibre ready, only to be told that there is on Fibre. It was only available from May. 3. Issues with the geyser. (Don't expect anything to be attended to after hours, even if you ask the sales agent for assistance in getting someone to help. You will be told that it is not their area, and you will have to speak to after sales guys. 4. I enquired on additional work that could be done, and was told each time not to worry, it will be done. To date nothing has been done, even after the sales director mentioned on email that it will be attended to. Unfortunately you will find that within the Galencia team certain employees are frustrated as they know that the way customers are treated is not good, but they are powerless as there is only so much that they can do. I'm really disappointed at the way everything has been handled after purchasing my unit.
56 replies
101 months ago
Vumatel service is terrible
Installation is not even close to what the video on the website shows. There is no "Glympse" sms or security code. Guys pitched up over 2 hours later than the scheduled installation time. I was told that another team will contact me later in the the day, or latest the day after to finalize the installation and activate the line. 2 days, many calls, lots of broken promises later, I still don't have an active line. Be prepared for a frustrating experience when dealing with Vumatel. Well, being Friday I will have to wait till next week now before starting all the calls, and listening to lies again.
315 replies
106 months ago
Liars and unreliable deliveries
<p>Only part of my order for my wife was delivered. Upon querying, I was told that the seperate order will be done, definately before 2pm. At about 2:15, when the order was not delivered, I call again, and was told that the driver is 5 minutes away. My wife went down to wait at reception, and waited until 2:45. Eventually, i called again, and then the consultant couldnt get hold of the driver. At 3:25, the order was marked as delivered, and when we checked nothing was delivered...... I called in again this morning, and the lady confirmed that the order was delivered on Tuesday. After I insisted it wasnt, the lady checked again, and confirmed that it was not, but will be delivered in the morning...... I have made numerous calls.... Its sad that our dissappointments and frustrations are of no concern!</p>
61 replies
113 months ago
Pathetic service
<p>I waited for 10min to place my order at your new Midrand drive through, and then was told that sliders cannot be ordered the drive through.... Why is there no sign at the drive through entrance? </p> <p>After that, the lady at the 1st window was so rude, and ignored me completely. While I was talking to her she just continued to speak to someone else, and then disappeared for 10 min. i.e. While the queue got longer. </p> <p>Eventually I spoke to the manager who refused to give me her name, and she also was very rude. </p> <p> </p>
0 replies
113 months ago
False/Misleading information on website
<p>On the website (https://www.hairhousewarehouse.co.za/), the following is mentioned.... "Hi there, please note that we will no longer process orders after 20 December. We recommend using Card or Instant EFT for payment so we can process orders in time. Any orders placed after the cut-off will be processed in the new year on 9 January."</p> <p>After placing an order, and then speaking to the callcentre agent, I was informed that the cut off was in fact 12pm on the 15th December 2016.</p> <p>If this was mentioned on the website, I would not have placed the order in the first place.</p> <p> </p> <p>The callcentre agents I spoke to were very unsure of all the information they were proving me with, and I had to hold on numerous time, while they confirmed with colleagues.</p> <p> </p> <p>This is pathetic and disappointing service.</p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
11 (91.66666666666667%)