NK
Nthabiseng K
Active since Dec 2014
6
Reviews
0
Industries
Reviews
6 reviews5 months ago
Formal Complaint Regarding Incorrect Billing, Lack of Feedback on Investigation, and Unprofessional Conduct by Service Consultant
Dear Sir/Madam, I am writing to formally lodge a complaint regarding several issues I have encountered with my Telkom account, including incorrect billing, lack of communication following an investigation, wrongful service suspension, and unprofessional conduct by one of your service consultants. In October, I lodged a complaint with Telkom after noticing that I was being overcharged. My agreement with Telkom was to pay R389 for both contracts I hold with them. However, I observed that Telkom had been debiting R538 per month from my account — an amount that was never authorised by me. I was informed that the matter would be investigated. Unfortunately, I was never updated on the outcome of this investigation. The only indication that something might have been done was when I noticed on my last month’s invoice that Telkom had credited me approximately R400 and something. Based on this, I assumed that the amount would go towards my Telkom account balance. However, to my surprise, I discovered this morning that my services had been suspended. When I called Telkom to inquire, I was told to check my bank statement to see if the refunded amount had been paid directly into my account. I confirmed that I had not received any payment, meaning the funds were not returned to me. During this call, the consultant I spoke to was dismissive, unhelpful, and unprofessional. She appeared unwilling to assist in resolving my concern. What was most unacceptable was that, at one point, she laughed with her colleagues while I was still on the line, which I found extremely disrespectful and unprofessional. I would like to formally request the following: 1. A full written explanation of the outcome of the investigation regarding the overcharges and the refund of R400 and something. 2. Immediate reinstatement of my Telkom services, as it is unfair that my account is suspended while Telkom still owes me money. 3. A formal apology and appropriate action taken regarding the unprofessional conduct of the consultant I spoke to on 11 November, 08:58. I trust that Telkom will take this matter seriously and address it promptly.
0 replies
13 months ago
Extremely Angry Client
At this point I am fuming and extremely angry. I got home last evening (Lion Pride) and there was no water at my home only. I tried about 4 Lesira numbers to all of them being off. So we could not be serviced or helped with the no water issue. Mind you, it is mid week - we have work and school. It is 06:55 and the phones are still off. We have no water but our meter has water in it. It is the second time I get such and I am about tired of this ****!! Lesira is worse than City of Joburg. How do you not have Technicians on standby for emergencies?
0 replies
18 months ago
FNB FIRST WARRANTY A ****...
I joined the FNB First Warranty some two years back. I last week experienced a car breakdown on the N1 where my car would not start. I put in a claim on Monday, 7 October. It is now the 12th, my car has been at the garage since Monday and I have been calling them like crazy with no tangible reason why my car repairs aren't starting. How long should a claim be processed? 20 days? I'm supposed to be charged by the garage starting from Monday R450 per day for storage. I cannot claim my towing fee because we have not gotten any authorisation. What a bad experience when at my lowest. Never mind the fact that towing on the day of the breakdown took 2 hours to happen. I started calling at 10pm and got home at 1:30 am on Sunday. This experience has left a sour taste in my mouth. After paying my premiums for almost two years, apparently I am covered for R2500. FNB and Motor Right, you are taking people for a ride. I'm quoted R19000 and you are covering R2500. Sies FNB. This is a ****... after been main banked with you foe close to 10 years. I'm appalled by the treatment we get when we are at your *********** staff's mercy. "Your claim is in the queue"... imagine??? What is your ETA on claims???
53 replies
18 months ago
Playing with people Cosmopolitan Projects - Lion Pride
We bought a house at Lion Pride Lifestyle Estate a year ago and already when we moved in, the walls were cracking. It was fixed. About 9 months down the line, the walls are cracking and now cupboards are falling off. Mind you, this is not the only house experiencing this fault. I report, they come back that I must fix myself. If things are falling apart in 9 months and they don't want to take accountability. If cupboards are falling apart now, what about in the next 25 years?? It takes Cosmopolitan 3 months to respond to a problem. Are you telling me that 4 houses in the same street with the same cupboard issues are owner based fixing. This can't be right. I only clocked in a year in this house last month. So in the next year, more faults will be derived. You used cheap materials for these houses then you tell me I should fix cupboards that are falling apart everywhere... u must be kidding. The wood used is chipping off!!
106 replies
63 months ago
1 day parcel delivery turns into forever. Is it lost or what?
So a parcel was dropped off for me at a Store-to-door box on Wednesday, 20 February 2021, at Pick n Pay local Golden Sun store in Vanderbijlpark, 09:00. This parcel was meant to reach me at Johannesburg (Randpark Ridge) within a day, as advertised on their website and marketing collaterals. It is Wednesday, 27 February 2021 and I have not received no notification from Aramex to indicate that me parcel is on the way, I am not sure if my package is lost or not I am not sure what on earth has happened to my parcel. Aramex, this is false advertising and would like to know where my parcel is. Was it ever picked up from Vanderbijlpark? When was it picked up and where is the hold up. This is not only unprofessional, but also stressful and disheartening. I need that parcel. I cannot even track it.
0 replies
65 months ago
No sound lawyer advise - service sucks - false advertising
So I have been a Clientele Legal member for a good 9 years and really haven't established why I keep paying a premium of R334 per month. Throughout my membership with Clientele, I have called the organization three times to consult with lawyers and all three times have not received any sound advice. I today called to discuss and ask for advice on a labour matter and was adviced that when on probation at an organization, the company reserves the right to let go of you at any time, and them engaging you on termination of employment is a courtesy. Is this what labour law says in South Africa? So basically when you are on probation at a company, you have no human rights, you could be shifted in any direction - the company reserves the right to let go of you without informing you prior? Clientele Legal, when we call your call centre of "lawyers", are we engaging with lawyers or what? If I spend R200 on a call trying to get advise, if I get cut off, the "lawyers" don't call back to hear your story. When you call again, you get through to another "lawyer" that you should re-explain the matter to again. What is the point of paying such a premium and not get any form of assistance from this organization? The website is not working currently. Is this the kind of service you offer? I am highly disappointed with this organization after paying my premiums for 9 years and every time I call in for advise, I get an egg thrown on my face. Clientele Legal, shape up in terms of your product offering, otherwise what you are advertising is false... there is not Batho Pele principle used here. From a gatvol, angry client of yours that has not even once defaulted on her premiums. I am scared to see how you would service me on really serious legal matters. In fact I have no faith as I called today, after last calling in 2014, hoping that the service has changed.
112 replies
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4 Star
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2 Star
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1 Star
6 (100%)