FS
Frederick S
Active since Dec 2014
24
Reviews
0
Industries
Reviews
24 reviews4 months ago
It looks promising.
This is a follow-up review of Pluxnet as my internet provider. It started out dismal, continued dismally to fail up to a point where it would be stupid to move due to all the blood sweat and tears I have poured into sticking with them up to then. After many many many battles and arguments, I feel 12 years older in just a short span of months with them. Their support - can still be improved in returning with a reference - at times I needed to go online to book a ticket but without internet provided from their service it was hard to do. They got mad at me contacting them directly after hours but that developed due to not being able to get hold of anyone. But having said that... I promised them I can be the best and worst customer when it comes to reviews, feedback and communication. If I am happy you will hear nothing from me, I wont contact you after hours, wont receive negative feedback and I WILL provide an offical update once I feel it has improved and you have won some trust. This can only be done after some time has lapsed with no issues. OR I can be on your phone on reviews daily and constantly until you do your best to resolve as we pay hard earned cash for a service and excpect the same hard earned value back. So heres my follow-up review: Thank you Evanthia, Stanford and Omisha for working hard to get us to a point where it hasnt been needed to contact you at all due to slower speeds or disruption in service. I have had almost no issues since around middle October 2025. It feels like ages ago but a good lapse of time. I have experienced some nudges on the speed here or there but nothing to be concerned about. You came through with delivering a proper router - that is router number 5. And it seems 5's the charm. It is a good improvement on your side and I am not just jumping into the 4 and 5 stars just yet. Keep it up and I will follow up with more stars as time goes by and your service stays the same or improves even more. But for now - I am please to say that the internet seems at the speed I am comfortable with - close enough to the promised speed while not being on a direct line and no disruption on services so far again.
53 replies
4 months ago
No service to rate.
Can’t comment on your service because there’s no service to comment on. The lack of service is overwhelming. You keep telling me to WhatsApp for updates, saying you prioritise feedback there, but the tracking isn’t updated, and I can’t speak to anyone. I’ve called your 021 number nonstop for a week and no one answers. On top of that, you sent my parcel to Witbank instead of Cape Town and didn’t even have the decency to call and explain what happened. I had to follow up days later to find out. It’s impossible to get any feedback from your company. Because of this, I had to delay my holiday plans since no one could receive the package. Your service is absolutely terrible.
53 replies
10 months ago
systemic failure in fibre provider
Absolutely unacceptable service. My elderly parents have been without internet for 6 days — putting them at serious risk, as they cannot even send an emergency WhatsApp. This isn’t just an inconvenience; it’s a life safety issue. Zoom Flex’s lack of urgency is disgraceful. No updates, no accountability, just silence. Their COO is unreachable, their Hellopeter responses are copy-paste templates with zero resolution — a red flag for any prospective customer. With a 1.6-star rating from 700+ complaints, Zoom Flex clearly has systemic failure, not isolated issues. Under the Consumer Protection Act (CPA) of South Africa, consumers have the right to timely, effective service and redress. Zoom Flex is violating both. In my personal opinion - If you value safety, dignity, and decent service — avoid them at all costs.
53 replies
14 months ago
Awfully bad start with broken promises
First day with pluxnet.... Not the best start for them... Was supposed to have internet as soon as vox ended. Still waiting for service half way through the day. They made promises and reassured me there wouldnt be any issue. Yet here we are trying to get answers and feedback but only getting generic - "They are working to resolve this matter, I did request they let me know as soon as done." Answers and not answering direct questions. This after their subcontractors echo optic solutions left with without internet for 3 days earlier this month. Will i get some reimbur*****t for data and airtime spent and internet service lost? No i dont believe i will. Will we be reimbursed for lost service to build confidence in their service providing no i believe not.
266 replies
14 months ago
Great service
Peter and the whole team was supportive and helpful throughout. Came up with a solution to get me out of my webuycars shambles. Would recommend their service
0 replies
14 months ago
Webuycars sharks
Absolutely disgusted and will never ever even if you pay me for a vehicle buy a vehicle through webuycars again. Bought a vehicle, 5 days later sent the dealer and the sales person saying the engine light came on...they did not even bother to reply. Ended up breaking down and i now sit with 85000 debt on my hands. Spent almost a year at the garage to fix came back worse for wear and the sharks wouldnt even buy their own piece of **** back.
195 replies
15 months ago
********* and pathetic service holding hands with childish spite.
Had a webuycars vehicle break, delivered to CN Auto in Wellington through a reference. After a battle with the warranty holders and webuycars we eventually got the approval for an amount. Then suddenly CN auto owners asks for R20 000.00 to buy the parts he does not have any money. Keep in mind, the warranty pay out goes to the repairers and not the owner. There would be no guarantees that I would get my money back. I arranged another garage to make the repairs. CN auto delivered my car to them with the entire engine in pieces stacked up inside my car - no plastic or coverings. All parts just as is into the vehicle, breaking parts and pieces, and some parts went missing. He even got paid for services rendered, as he had to establish what the problem was for the warranty guys. I eventually got the vehicle back and is left with parts like the aircon o-rings and seals missing, broken covers, scratch marks on the vehicle.
71 replies
25 months ago
"We reply immediately" - what absolute nonsense!!! you LIE!!!
I have been trying tirelessly to contact you to track my package, whatsapp, email and phoning and NOT one of you will make an effort to reply!! Chat with Kwazi Ndlovu We reply immediately I have sent many messages to this person but nothing replies.
106 replies
27 months ago
No support - Ibits
My review is against the "helpline" and "support sms line". Was supposed to have online meetings yesterday evening and my internet failed to deliver - absolutely not internet access. It was at 18:00pm. I tried phoning the number provided and texted the sms support line, but nobody rep**** or acknowledged the messages that were sent. I obtained a contact number - personal cellphone number of a person who assisted me... and only then did I receive a text message from their system with username and password with a message stating confirm the PPoE number. I am not a tech-savvy person, and to expect a user to instinctively know what to do with this useless information is unfair and unrealistic. The person that phoned be this morning saying that she did email me the support pack in March 2023 suggested that I should know all of this as this was sent. Isn't that why I pay Ibits? Why should I now suddenly know all of this when I have a support sms line to my disposal?? oh! right, that's because the sms support lie is useless in my opinion. I will email you a support pack of my work - which you have no knowledge of or don't work with in line every day, and then I will expect you to understand and know what to do in almost a years time when something goes wrong... then I will also tell you that I sent you the support pack almost a year ago and expect my customer to understand and know what to do when I send you random codes and names. Nobody responded to my inquiries when it was needed and only when I started getting desperate and got hold of a person's PERSONAL number, only then did you respond and act as if I should have known all of this. SO if I did not happen to get hold of someone, Ibits would not have bothered responding. Frustrating and unrealistic. And this is not the first time that the sms number users did not respond.
0 replies
29 months ago
Sweet and Sour yet can be more efficient
App**** for motor vehicle finance this week. It started out bad with trying to contact a consultant that could actually assist. Being transferred around like a cigarette without being helped. From 08:00am the morning until around 16:00pm the afternoon I had struggled, spending airtime and frustrating hour after hour to get some assistance. Between the dealership and the bank, they eventually came up with the issue and resolution... eventually. Then I had to spend more time explaining to the bank that I am applying in my personal capacity and not a company, where they kept asking for CIPC documents. SO it wasn't the best start to the application and infuriating. However, Simone from the complaints department and Mpho turned the deal around and were a big help, otherwise this review would have been much different. I ended up getting a rate I can work with... don't agree with the rate as I don't believe the rate equals my risk rating, but it was a better rate and service than with MFC at least.
387 replies
Review Distribution
5 Star
2 (8.333333333333334%)
4 Star
0 (0%)
3 Star
2 (8.333333333333334%)
2 Star
1 (4.166666666666667%)
1 Star
19 (79.16666666666667%)