CD
Clarence D
Active since Dec 2014
61
Reviews
0
Industries
Reviews
61 reviews4 months ago
Card increase application
Did and application on the mobile app,but the app allows me to upload documents but now my application can't be found or completed even after multiple application, one person tells me the application is at the back office,one tells me it's on the wrong profile,but I only have 1 account
0 replies
6 months ago
No feedback or assistance
Requested numerous assistance for my television that does not want to play through my surround sound i was given a trouble shooting tips that did not work and when I requested help as the trouble shooting does not work,NOBODY IS ASSISTING IM BEING IGNORED.
0 replies
6 months ago
Horrible turnaround time and slow reaction time
I am writing to express my absolute outrage and extreme disappointment regarding the handling of my claim, 301589812, for my non-functional television. I lodged this claim with your company on Monday. An assessor has already visited my property. Despite this progress, I have received NO SUBSTANTIVE FEEDBACK regarding the resolution of my claim! All I am continually told is the utterly insufficient and frankly, meaningless, phrase: "we have a turnaround of 48 hours plus." It is now Wednesday, and your supposed "48-hour plus" timeframe is simply a weak excuse for HORRIBLE, INSUFFICIENT SERVICE! WHAT exactly am I supposed to do in the meantime? I am currently STUCK WITHOUT A TELEVISION because of your slow, inefficient turnaround time. This is causing significant inconvenience and impacting my ability to relax in my own home. The lack of proactive communication and decisive action is unacceptable. Other insurance companies are far MORE EFFICIENT and PRO-ACTIVE in their claims processes. Your service compares poorly to industry standards. I demand an IMMEDIATE UPDATE on the status of claim 301589812 and a clear, concrete timeline for either the repair or replacement of my television. This delay is causing undue distress, and I expect a resolution that reflects the seriousness of this service failure. I expect to hear back with a definitive plan of action, not another empty promise, within the next few hours.(2-3)
4 replies
11 months ago
Decline claim due false statements on report
My freezer broke down on use and after "assessment" they said due to power surge it broke down (broken). They did not what to understand that the freezer had NO power surge related issues as it does get cold and just does not freeze and it was explianed to us that there is an internal leak and is not economical to repair.(NO POWER SURGE MENTIONED) Now the claim is declined due to "power surge" and i am 100% sure there was No surge on this freezer.
9 replies
12 months ago
Horrible turn around time and service
We logged 3 tickets,Vodacom has apparently sent it to Vumatel for technical support. Nobody is giving feedback or assistance we have no internet and we work from home and have a student that needs to do classes. We assistance ASAP and vodacom is blaming Vumatel and Vumatel does not reply to calls to send a technician
5 replies
12 months ago
Horrible turn around time and no help
I raised a ticket for fibre that the internet is not working and all I got told that it take 48 to 72 hours to resolve. This is urgent and there is no assistant. I called the second time and requested to speak to a supervisor and got told no one is there to assist as they are working from home and I need to log a new ticket. This frustrating 😤
6 replies
13 months ago
Don't pay airline and flight was cancel day before flight
Quick to take your when booking,then don't pay the airlines and had to rebook at our cost an alternative flight ,too get my refund will take up to 10 days,for there error and poor service. Logged numerous calls...
0 replies
14 months ago
Waste of money to use them.
I asked legalwise for assist,with a matter of tenant in one of my flats on my premises to get sent a formal letter from an attorney to just inform them that that there need to move out by the of the following month as tenant is being difficult. Legal wise told me there is nothing they can do which confused me as they have lease agreement templates on the app or website. Don't know why I still use them it's a waste of money,on my last matter they also couldn't assist. Seek alternative services provided.
0 replies
15 months ago
Best assistants and experience ever
Thank you Rola Somerset West(Marhindra),best service ever and a special THANKS to Michelle and Freddy you guys made my experience with Rola Awesome,great,easy. After the worst experience at Group1 Kuilsriver. Thanks Rola Somerset West
0 replies
Review Distribution
5 Star
3 (4.918032786885246%)
4 Star
0 (0%)
3 Star
2 (3.278688524590164%)
2 Star
25 (40.98360655737705%)
1 Star
31 (50.81967213114754%)