HD
HILDA W
Active since Dec 2014
72
Reviews
0
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Reviews
72 reviews1 month ago
LOUSY LEWIS
**Subject:** Formal Complaint – Harassment by Lewis Stores Eldorado Park To Whom It May Concern, I am writing to lodge a formal complaint against **Lewis Stores Eldorado Park** regarding the ongoing harassment directed at me and my family members. I am aware that my mother’s account is in arrears. However, the manner in which your staff have chosen to pursue this matter—by repeatedly contacting and harassing my family members, demanding to know my whereabouts or my mother’s—is unacceptable and ********. If Lewis Stores requires communication with me or my mother, you are fully aware of how to reach us directly. Harassing uninvolved family members is a violation of consumer rights and dignity. I have already attempted to make arrangements to assist my mother in paying this account. Unfortunately, I am also struggling financially and can only afford a minimum payment of R300 at this stage. Despite my efforts, your staff have refused to accept this arrangement. This conduct is in direct violation of the **Consumer Protection Act (CPA), Act 68 of 2008**, which protects consumers against unfair, unreasonable, and unjust practices. Section 40 of the CPA specifically prohibits suppliers from using harassment, coercion, or undue influence in their dealings with consumers. The repeated harassment of uninvolved family members constitutes such prohibited conduct. I therefore demand that Lewis Stores: - Cease all contact with uninvolved family members immediately. - Engage directly with me or my mother regarding the account. - Accept reasonable payment arrangements in good faith. Failure to address this matter appropriately will leave me with no choice but to escalate the complaint to the **National Consumer Commission (NCC)** and other relevant authorities. I expect a **written response within 7 working days** of receipt of this letter. Sincerely, Ms Nora De Waal
106 replies
3 months ago
Rotten meat
Good morning I am extremely disappointed with Shoprite Eldorado Park. Earlier today, I purchased pork sausages and chicken for a New Year’s Eve braai, only to discover that the meat was spoiled. The sausages had a strange smell, and the chicken was clearly off. To make matters worse, my home is now full of flies because of this. I was initially excited when I heard that Shoprite Eldorado Park now offers delivery. However, my experience has been nothing but frustrating. First, I was informed late that the rolls I ordered were out of stock. I had to place two separate orders and ended up being charged twice. And now, on top of that, the food I bought for my family gathering is inedible. This is unacceptable, especially on New Year’s Eve.
0 replies
4 months ago
Complaint: Exposed Food and Lack of Assistance at Shoprite Orange Farm"
I am currently on a work visit from Johannesburg and temporarily at Orange Farm Mall. During my visit, I stopped at Shoprite Orange Farm intending to grab a quick snack from the deli department. Unfortunately, I stood for approximately 10 minutes calling for assistance, but no one came out to help. While waiting, I noticed a fly on the chicken, and to my shock, the food was left completely exposed. Flies were moving from one dish to another, which is highly unhygienic and unsafe. I even recorded the incident to highlight the serious health risks posed by the way food is being handled. I attempted to reach out to other staff members but was ignored. This left me totally appalled by the lack of service and disregard for food safety. In the end, I only purchased a cold drink and left the store in complete disgust.
0 replies
5 months ago
Lewis Eldorado Park ignores customers and fails to resolve issues
**Complaint: Lewis Eldorado Park – Poor Service & Unprofessional Conduct** I have repeatedly asked Lewis Eldorado Park to have their credit manager contact me regarding my mother’s overdue account (**Hilda de Waal**) since **11 November 2025**, but no one has followed up. Instead, staff keep arriving at my home demanding payment without assisting me to set up a debit order, despite me requesting this several times. On **24 November**, I received a call where I explained the situation and asked for a callback after work to finalize the debit order and discuss my referral bonus. Instead of helping, one staff member told me “I am lost” — which I found extremely unprofessional — before transferring me to Mr. Abi, who promised assistance that never came. This branch has shown **pathetic service, no accountability, and no professionalism**. I demand immediate action: - Contact from the **credit manager** - Proper setup of the **debit order** - Resolution of my **referral bonus** Lewis Eldorado Park’s service is unacceptable and must be addressed urgently.
53 replies
13 months ago
WORST BANK EVER
I have never experienced such service from a financial institution. Yesterday, I transacted on my app and purchased 2 R30 ott vouchers. Money was deducted; however, I did not get the PINs. I called FNB and was told to resend it from the app. The more I explained in that there was no voucher pin given How do I resend something I did not get? I was told the matter would be escalated, and still, nothing. I called again and spoke to 5 different consultants. I was given a ref numbers and told to call OTT myself which i did and was told that FNB GAVE ME THE WRONG FREAKING REFERENCE NUMBER. I am being so inconvenienced for a mere R60. I am fearly new and this bank service sucks. really for a flipping R60.CAN I JUST GET MY DAMN R60 BACK
212 replies
15 months ago
Capitec ******
I opened a funeral policy some months ago but was not able to pay a premium as yet as I lost my job after opening the policy. I tried canceling the policy on the app it gave me a error I tried again by calling and I was sure that it was canceled as I am still unemployed. I have been receiving funds from friends and relatives to assist with my sick mom whom I also wanted to cover by the way. The amount I received varied from R100 to R1500 but no money was evet deducted this made me be certain that my policy had indeed been canceled. Today my niece send me money and guess what Capitec deducts the money for a premium. How how please make le understand as money has been sent to my account in the past 2 weeks without any issues. This is totally unacceptable. I really need my R317 back urgent as I have a gravelly ill mother to attend to
1 reply
19 months ago
Annoyed Cashier
I was at the your Jabulani branch yesterday and I must say the service was appealing. My debit card declined because if a minor issue where I advised the cashier that I just had to check my banking app and transfer money to this account to where I will then make payment. I was with my 2year old grandson and had to find a seat to sit. Whilst I was busy with my app the cashier came to me and tapped me on the shoulder looking and sounding annoyed saying we need the money. I told her I was done and that we could now make payment. Needles to say our food was also not very well prepared I didn't want to still sit and eat even after I advised that it was a sit in. First and last time at Burger King Jabulani mall
0 replies
19 months ago
Mean Assistant
It was my first time visiting your store at Jabulani mall and sadly it will be my last. I asked for assistance at your underwear section. Some lady who was busy with accounts said she would call someone but no one came. I eventually left to the ladies section there was a lady who was the most unfriendliest person I ever met. I am a plus size so I was specifically looking for size 48 clothing. O had to call her more that once to help me. I saw a very juve denim skirt I asked her to check for me and she gave me a size 50. I kept quiet and went to try it on and obviously it was big and also the zip was broken. I put it back and she came back took the skirt and looked at me and said "And then what happened here"The odesity I didn't even respond. I proceeded checking some jeans and aging asked her for help she just looked at me and came back with a black jeans. I spent over R1000 it might not be a million but it was earned money. I also bought a cellphone on top.of that but the service is I rece6wqs very appalling. Never ever will.i set foot at your Jabulani Mall. They clearly lack customer service
0 replies
19 months ago
Rude chat agent
I have a very serious problem. My account Hass been flagged for possible *****.This was more than a month ago.i contacted Capitec today and was assigned to Tariek. Firstly I have been on this chat for more than 3hours. Upon my conversation with him he asks if I submitted documents. I ask which documents since there has been no correspondence and hebrepliesvery rudely that I am belittling and that I am using derogatory language which is not true than ends up closing the chat. I need my account active as I opened the account for my minor and his Das wishes to send money for his maintenance
53 replies
28 months ago
**** SERVICE
My aunt/mother Bubbles made an inquiry for TV at your shop and was approved. The TV was then delivered without documents and also the surge protector plug. She was then informed of the instalment as well as the payment date to which she agreed to pay. Unfortunately there was an issue with her grant money this month and she was then not able to make your payment. I advised that I would make the payment before month end as she was worried about this. I received a call on her mobile yesterday and advised the lady of the issue and also told her that Bubbles was also not well and in hospital. Today 11 January 2024 I got informed that staff/drivers from your shop was there to collect the TV,I MEAN SHE IS 8 DAYS LATE ,Please send me the warning notice as I definitely know that this was not allowed. My AUNT IS NOW IN A STATE BECAUSE OF THIS. I CALLED YOUR HEAD OFFICE AND WAS GIVEN A REF#846957. I AM SHOCKED AT THE MANNER YOU TREAT YOUR CUSTOMERS . 8 DAYS LATE REALLY .NO NOTICE WARNING. I AM TOTALLY DISGUSTED WITH BEST ELECTRIC AND WILL ENSURE I SPREAD THE MESSAGE OF THE SERVICES RENDERED .
128 replies
Review Distribution
5 Star
4 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (4.166666666666667%)
1 Star
65 (90.27777777777777%)