RP
Riyaad P
Active since Dec 2014
10
Reviews
0
Industries
Reviews
10 reviews5 months ago
Med claim assist holding up claim process for almost 2 weeks and counting
I am lodging a formal complaint with zestlife regarding the med claim assist service. Claim was submitted on 12 November 2025, med claim assist sent it for PMB review on 18 November 2025 and they state that they do not have any feedback from Discovery as of yet. However, when I checked my Discovery accounts, on 22 November 2025, Discovery had processed the full amounts for Dr Linda Van Zyl and Dr Jocelyn Hellig. Both Dr Linda Van Zyl and Dr Jocelyn Hellig have received their payments from discovery on 27 November 2025 and Dr Linda Van Zyl has already refunded me the amount of R6133.45 today, 28 November 2025. So please advise as to how med claim assist allegedly has not received any feedback from discovery to date, which is holding up my claim process, yet all of the aforementioned has already occurred.
0 replies
6 months ago
Track spend technical fault
I have contacted Premier banking to report a technical fault with your track spend functionality on the banking app and was told to report it under contact us on the app and suggestions and navigate life as the option, when trying to complete it, it fails with unable to process error on the app. I have tried the secure chat and have been transferred to various support teams and they are unable to assist. Please assist with the following issue on track spend, a single purchase will be duplicated several times over, this mainly happens in the eating out & treats and groceries categories, this has happened for several months now.
106 replies
40 months ago
Best VAG specialists in Cape Town, higher standards than the stealership.
Always superb service from Chris and the team.
132 replies
40 months ago
Shockingly excellent service
Shockingly excellent service from a government service, I received my vehicle license within 4 working days during the festive period and I was updated regularly by them and the courier (skynet) via SMS.
0 replies
53 months ago
No refund to virtual card
I have been waiting for nearly 2 weeks (8 working days after the refund was processed) for a refund to my virtual card, I have logged this with fnbcard@fnb.co.za 3 working days ago with evidence from the merchant that is was processed on their end, with no response from FNB other than the automated response in which you receive your Reference number. The reason why I logged it, was that the merchant processed two separate refunds, exactly one second a part from each other on 17 November 2021, one to my credit card (which I received the refund on 20 November 2021) and the other to the virtual card that is linked to my credit card...yet I have not received this refund.
212 replies
68 months ago
FNB Double debit
Pathetic customer service from the call centre and secure chat. My account was debited twice for an in-store purchase made on the 7 September 2020, which was deducted on my account on the 10th and then again the 12th. I was informed I need to fill out a dispute form which can take up to 30 days to be resolved!!!??? Why must I fill out a form for your mistake and to wait up to 30 days on top of it for my own money!!!
212 replies
69 months ago
Happy Customer
A few months late, but received excellent service from them pity they moved...FYI, they are temporarily merging with Audi CPT in the new Audi Century City Branch.
0 replies
69 months ago
Axxess has not rendered the service that I am paying for!!!
I completed a change service request on their website and selected for it to be completed now and not at a later date. This "now" was a few days ago, I have logged a ticket on the portal and emailed them with no response. At the call centre nobody answers and your call gets cut off at completely random duration's, I have wasted in total at least 2 hours combined trying to get hold of them. So if I decide to hold my payment for the next month, I will most likely get them to respond.
0 replies
121 months ago
TOTAL RIP OFF!!!
To Whom It may concern I recently went to your Canal Walk branch (26th April 2016) and ordered an on the double special for R119.90. I paid using my bank card and the transaction was approved- as I received an SMS from my bank as confirmation. The cashier then asked me to remove my card and thereafter advised me that it declined and that I needed to pay again. I advised her that I had already received my confirmation SMS and that the money had been deducted from my account and also the receipt showed that the transaction had been approved (this was at 20h43). At this point the manager, Andries, was called and he informed me that “this is a common problem, that happens all the time” and I should just pay again. He assured me that the first payment will be reversed the next day. I paid again (at 20h48) and he immediately went to get a print out of the transactions that went through to show me that the amount I paid only went through once. He took my details and told me that I would be contacted. Upon checking my bank statement and confirming with my bank- they advised that I had, in fact been debited twice! At which point I called Andries and he advised that I need to send them my bank statement to prove that I had been charged twice! This service is ridiculous as I am now left with the task of going back and forth to get my own money back when I was promised by management that it would not be a problem. Perhaps debonairs should invest in training their cashiers to use the equipment better so that this “common problem” does not happen again!
75 replies
121 months ago
TOTAL RIP OFF!!!
To Whom It may concern I recently went to your Canal Walk branch (26th April 2016) and ordered an on the double special for R119.90. I paid using my bank card and the transaction was approved- as I received an SMS from my bank as confirmation. The cashier then asked me to remove my card and thereafter advised me that it declined and that I needed to pay again. I advised her that I had already received my confirmation SMS and that the money had been deducted from my account and also the receipt showed that the transaction had been approved (this was at 20h43). At this point the manager, Andries, was called and he informed me that “this is a common problem, that happens all the time” and I should just pay again. He assured me that the first payment will be reversed the next day. I paid again (at 20h48) and he immediately went to get a print out of the transactions that went through to show me that the amount I paid only went through once. He took my details and told me that I would be contacted. Upon checking my bank statement and confirming with my bank- they advised that I had, in fact been debited twice! At which point I called Andries and he advised that I need to send them my bank statement to prove that I had been charged twice! This service is ridiculous as I am now left with the task of going back and forth to get my own money back when I was promised by management that it would not be a problem. Perhaps debonairs should invest in training their cashiers to use the equipment better so that this “common problem” does not happen again!
0 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (70%)