SM
Sbongile M
Active since Dec 2014
19
Reviews
0
Industries
Reviews
19 reviews38 months ago
UNAUTHORISE CREDIT CHECK
Good day, This company conducted a credit check on my name and its now showing on my credit score and its affecting my credit score. I have never gave any one or gave an authority for them to do that ,this is unacceptable and not allowed. Regards, Sbongile
0 replies
50 months ago
Very Annoyed Customer
Good day I'm very furious in-fact I'm so very dis-appointed with Makro right now, I have a ordered a Bread bin and 3 three cannisters when I was about to make a payment one cannister was out of stock, I was surprised but I continue to do the payments so the delivery was done yesterday . What makes me very upset is the fact that the cannisters were not rapped so they have a crack or a dent and the bread bin lid is also broken . I would like to know from their management Team is this accepted or is that how they treat they customers. I demand a good service I bought these goods . Regards, Sbongile
53 replies
51 months ago
E-WALLET DEPARTMENT, PATHETHIC AND DOOMED CONSULTANTS
Good day On Tuesday morning I called the FNB to enquire about my refund and I was told the refund should take about 24-48 hours that was Tuesday so at least the refund should by Friday at least but nothing happened. Today when I called I spoke to the lady by the name of Charity who mentioned to me nothing has been done by the Administrator ,so basically they never escalated the matter to the next department. How long does is take for this FNB to do my refund. So FNB is failing to do my refund ,the Reference number 4434006 for the call. Regards, Sbongile
53 replies
51 months ago
The account was being used without his Consent/ Theft
Good day I would like Hello Peter to assist my husband as he is being harassed by Edgars unnecessarily as he is being handed over receiving calls and SMSs for no reason. I will forward all the emails and communication between him and Edgars staff . The worst part this account has been handed over without him being assisted. Kindly see all the emails and communication below for your urgent attention and please advise. Good day, A year since i have requested assistance regarding my account with no avail To where i need this escalated sure the people whom handling this matter are not bothered as it has taken this long and no one has cared to address the query I have been to your stores and every time I am sent to the telephone line and obviously nothing gets resolved. Edgars owns me an explanation at least or apologies for the inconvenience let alone the amount of time and effort including stress from credit collectors experience I am request for that good samaritan that mayne still exist in this organisation to reach out and let us clear my name from your list of bad debtors and to stop harassment awaiting the soonest feedback Siyanda Mnyabiso M: 073 669 5194 / 071 440 1949 E: siyandamnyabiso@gmail.com On Sun, 21 Mar 2021 at 02:29, Siyanda Mnyabiso <siyandamnyabiso@gmail.com> wrote: Good day Statement of account received as per request It isnie clear in my review of the attached that the issue the the cell c recurring airtime was never resolved even after there was a reversals of previous transactions. What I need to know is what is the reason that this tradition is in this account even though it was already addressed I would therefore like to request for the management to review this and revert back to me with the corrected statement stating what amount is due after this airtime transaction are taken off my account Also I have water my time and money trying to get a statement in the orocess being harassed with phone calls and smss demands for payment; therefore want to know what is the store going to be doing to for consideration if the immototional state I had to endure during this time I will await to be addressed further Re Siyanda Mnyabiso M: 073 669 5194 E: siyandamnyabiso@gmail.com On Wednesday, 17 March 2021, EdgarsCollections <EdgarsCollections@rcsgroup.co.za> wrote: Good day Mr Siyanda I trust this mail finds you well. Kindly see attached as requested. Should you have any other questions, feel free to contact us. Regards Candice Original Message: From: V025@fashionretail.co.za Sent: Tuesday, February 2, 2021 10:13:29 AM To: edgarsqueries@rcsgroup.co.za; edgarscollections@rcsgroup.co.za; "Edgars Alberton City (V025)" <v025admin@retailability.co.za>; "Bokang (Francina) DIBUSENG" <bokangd@rcsgroup.co.za> Subject: Fwd: Statement Request from July 2019 to date ( Mnyabiso Siyanda )7809205327080 Hi team On the 5th of January 2021 Mr Siyanda Mnyabiso came in the store requesting for a statement from July 2019 and the lady who assisted us only send the recent statement that did not reflect anything of the purchases and payments and we were told that it will be requested and send to the customer. Until this date it is not send. Instead the customer is getting calls from collections without his statement request adherence. I did the follow up on the 13 January 2021 and I was told that the customer will be contacted because there are security checks to be done with the customer , so therefore the customer will be contacted. Bokang please kindly intervene as the customer is furious and would like the account matter to be resolved because after the dispute he had in 2019 , he never used the account and he needs to check where the balance is coming from hence he needs the statements. Siyanda Mnyabiso 780920 5327080 siyandamnyabiso@gmail.com Contacts: 073 669 5194 Regards Emily Your assistance will highly be appreciated Regards Emily -------- Forwarded Message -------- Subject: Statement Request from July 2019 to date ( Mnabiso Siyanda )7809205327080 Date: Tue, 5 Jan 2021 11:24:22 +0200 From: V025@fashionretail.co.za <V025@fashionretail.co.za> To: edgarsqueries@rcsgroup.co.za, v02 >> Edgars Alberton City (V025) <v025admin@retailability.co.za>, Clare Fenning <clare.fenning@retailability.co.za> Hi team Please kindly assist with the customers query on his account, he says he has been requesting for his statements from July2019 to date with no luck. There are charges that he needs to verify if they are valid or not. He also stated that there was once a fraudulent transactions that took place around that time July 2019 ) of which they were resolved and he never used his account again. He needs to go through the statement in order to launch his query properly as he has'nt been getting his statements for a long time. The customer has been coming to the store and he is furious , please assist Please also send correspondence to him via emails while dealing with this query Your quick response will highly be appreciated , below are the customers details: Siyanda Mnyabiso 780920 5327080 siyandamnyabiso@gmail.com Contacts: 073 669 5194 Regards Emily
0 replies
55 months ago
Old Mutual Never Cease to Amaze
On the 15 September 2021 I called in at Old Mutual requesting the balance for my kids Education policy it was confirmed and I also log in to my profile with Old Mutual so the balance was indeed R7441.06 for each so I have two . Since day one I have been on their case I mean no one from Old Mutual will call to update but you will have to call the them and battle with holding as their Call Centre will take forever. Because I'm the one who wanted to cancel the policy with them , likewise on the 28th September I called in just to follow up ,to my surprised I was told that there is nothing that was done on my application I will have restart the process , only on the 3rd October I only received the massage from my phone that I will have to correct something that was not correct on form I did that on the very same day I sent the form to them. No one called from Old Mutual I did the follow up again because I really do not mind because that is how they treat their customers any way. On the 13th October 2021 I called in telling them that I will take this matter to Hello Peter now its been too much now so I was told that they will fix the problem. To my surprised , this morning I have received the payment of R7129.66 for each policy instead of R7441.06 so basically I only received R14259.32 instead of R14882.12 . I would like Old Mutual to explain to me what happened to the R622.80 as the policy was cancelled already. Regards, Sbongile
53 replies
62 months ago
Rude Sales Assistant with no Telephone Etiquette His Name is CYRIL
Good day I'm so very frustrated right as I was on the phone with Makro basically the reason for my calling is to find out about my washing machine that needs to be fixed because the Technicians came in on Wednesday to assess the machine but now the told me they will have to replace the part from the machine as it is broken. And they mentioned that they will wait for the authorization from Makro and come and or send some one who will be fixing the washing machine. The attitude I got from the guy by the name of Cyril is Pathetic ,the guy was not listening to me but screaming at my ears .His service was unacceptable and annoying . To me its like they are so clueless to assist the clients as they did not even know what I was talking about, basically my calling was just a waist of time as I did not even get any help because I was told the people who were supposed to assist me knocked off already. Regards, Sbongile
56 replies
62 months ago
Very Rude and Impatient
Good day I would like to complain about the service that I have encountered on Tuesday while I was trying to make an appointment for my child for Immunization. Firstly the lady by the name of Pumzile that I spoke with was very impatient to assist infact she was not in the mood her attitude was on another level. I'n not quite Pumzile she's got her preferences maybe I was not hers at the time but that was unacceptable when you call in for help you entitled for one.... And while I was still talking to her she hang up on me
0 replies
62 months ago
The account that was handed over
I really don't understand how they work with their clients , very unprofessional and Incompetent.
0 replies
71 months ago
PATHETIC SERVICE AS EVER
Good day I' writing the review for the second time now about this Company and I'm now loosing my patience.On the 23/05/2020 I have placed an order with Homechoice and sometime last week I have received a statement from them, I asked myself how could they billed me on something they did not deliver. And they promised to contact me till today no one from Homechoice contacted me mind you the statement have sent to me already what do you explained that really. When you call they customer service you hold for ever or they consultants will be rude to you. I need a closure on this or I'm taking this further ,THIS IS A SERIOUS DAY LIGHT ROBBERY
105 replies
71 months ago
PATHETIC CUSTOMER SERVICE again
On the 23 May 2020 I've ordered a blanket from Homechoice and it was on Sartuday hoping to receive a parcel torwards the end of May as it was meant to be a birthday present,till today I never received a parcel from them I was planning to cancel because its too long since I have been waiting.To my surprised today when I'M OPENING my emails they sent me a statement for something that i have never received .I need to understand how come they send the statement with out delivering.TO me I would say this is a fraud.When you call they number on 0861466324 you hold for ever,they customer service its very bad infact its pathetic.
210 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (21.05263157894737%)
1 Star
14 (73.6842105263158%)