RM
Robert M
Active since Dec 2014
18
Reviews
0
Industries
Reviews
18 reviews27 months ago
MTN superfluous a ****
I took out a super flex deal with MTN at the beginning of January. I paid the activation amount via mt debit card. A month later thats when all goes wrong. I get a e mail on the 3/02/24 saying something went wrong use the link to correct payment. I was confused because no attempt was made to take payment from my card or debit order. I tried the link and never worked. I e mailed the service department on the same day. I have made on average 3 calls a day to the service department. I have sent on average 3 e mails a day following the calls I received e mails back from different agents asking the same question "give us details about your issue I was told to use another card to make which I did. They say 2 - 24 to rectify its been 4 days still with no resolution. I have the names if every agent i spoke to and e mailed. I have yet to find a service agent who is polite and helpful. I've requested to speak to a supervisor and they are never to be found. I don't think MTN have supervisors its a myth. So MTN you have my money but I don't have your service. Can you please get this sorted!!
0 replies
32 months ago
Hyundai Silverlakes poor service on vehicle recalls
I purchased my wife a I20 about 3-4 years ago. We left the country and returned just prior to the pandemic. A few week ago we noticed that the boot paint started cracked and bulging. I contacted Silverlake's Hyundai were I purchased the car from. I was told to bring it in for inspection. I met with Amelia and she asked question about the car. She mentioned that this batch was recalled due to incorrect primer application or something to that effect. She took photos and said she will get back to me. I received a message on the 25/07/2023 asking for the service book for the service history. I searched for the book and couldn't find it. I contacted Silverlake's as that where all the services took place. They could locate anything. I rep**** to her and she rep**** back on the 08 August with service details. I rep**** on the same day asking why is a service book required when you told me this batch of cars have been recalled due to poor workmanship on Hyundai's part? No response with numerous follow up on the chat. The messages get read by no response.
0 replies
41 months ago
Tracker lost the plot
You can't get hold of them when you need to change something its like launching a rocket. The consultant don't give accurate information and they don't have a clue. Telesales will say one thing, admin department will dispute what sakes said but you as the client are caught in the middle. I suggest you track down another company to do your vehicle recovery. Tracker can't even track your payment how would they track your your stolen car.
396 replies
55 months ago
Asics poor quality
I purchased a pair of Asics Gel Nimbus 23 in January of this year. I've only run approximately 220km with the shoes. Both shoes have got holes on the side of the shoes and after every run get worse. The quality you would expect from a top running brand is so far from that. If you considering to drop R3k on a pair of running shoes rather avoid Asics. I've sent mails to Asics SA and get an automated response and that's it. I think it's time to get the ball rolling on social media if you don't care about the little guy maybe you will care about brand damage. Think about it 5 or 10 consumers read this post and avoid Asics brand and those 5 or 10 tell a friend or family that's profit lost and more importantly brand confidence lowered. It might not make a dent in the Asics empire but it will surely make me feel a little better after paying for a poor quality product.
0 replies
61 months ago
Vodcom Fibre DONT DO IT
If you can opt to use any other fibre service provider let Vodacom be last on your list!!! I was moving houses on the 15/03/2021 and requested a relocation for my fibre. I contacted Vodacom (26/02/2021)and got an extremely dismissive consultant on the phone. She told me its 30 days request and will forward me the forms to complete and send back. I asked if there was anyway to speed up the process she she no even thou I will be paying R600 for the month without service. I accepted the 30 days and sent the forms. I contacted Vodacom to ensure they have received everything they required for the relocation and they did. I've had experience with Vodacom in the past and decided to to a weekly follow up call and low and behold they never failed to deliver shocking service. When I asked about the details they tell its a calendar month not 30 days. So I asked if you do it on the 15th month you will get your connection on the 30th of the following month having paid for a 1.5months of no service "Correct Sir" I've called every week and each time get told its been allocated to a technician. It came to the final week and still haven't heard or received any communication from Vodacom. I call in on the 29/03/2021 and the agent tells me yes I can see its over the 30 days. I will escalate this to my supervisor and get them to give you a call. I insisted on a e mail which I did stating its been escalated to be resolved. I received no feedback from there. I then get a sms on the 31/03/2021 stating if I do not send my relocation application within 24hrs the service required will be closed (please dont call it service Vodacom as that does not apply to Vodacom). I then go and resend the application on the 01/04/2021 @08:19 fearing the closing of the request. I call Vodacom and get through to Annie Booi and ask can she see on the system that my application has been received. To my surprise she replies "yes we have received all 3!!!" which I have confirmed receipt of from the beginning. She tells me know they can assign an order number but cant tell how long this will take even though I've been dealing with this for over a month!!! She tell me she will own this query and give me a call later in the day to give me an update ( listen to the voice recording to confirm all the promises. I think this must be part of Vodacom customer service training on how to mislead customers). I sit here today with no fibre paying R159per 7 days for 10GB times two (R1300) to try and keep my business running and get charged R600 for the monthly subscription. That is close to R2000 for the month Vodacom has swindled out of 1 customer. How may other? Shameel Joosub as the leader of the business this a poor reflection on you. I will be e mail Mr. Joosub and cc him on this mail which will be sent to Ombudsnman (consumer@icasa.org.za / shameel.joosub@vodacom.co.za / shameeljoosub@vodacom)
106 replies
62 months ago
Big promises thats it...
Rodney you promised that my query would be resolved when you called a week ago. I would also be credited/refunded and contact cancelled with confirmation. Guess what none of the above has transpired. Could have expected this from Vodacom......
106 replies
62 months ago
Vodacom are thieves
I was mislead by vodacom and they got the recordings and acknowledged misrepresentation from their sales person. I get called and get told that the contract will be cancelled end of Feb and all money refunded to me. Come 01 March I get charged R530 and try and cancel numerous times. I finally call the call center again and conveniently Vodacom system are down and unable to listen to previous voice recordings. But get told that your contract will be cancelled end of March but you are liable for another R530 so in actual fact Vodacom has STOLEN R1060 from me. If they do this to a 1000 people it massive amounts they stealing from us!!!!
112 replies
62 months ago
Extremely Poor service
Unfortunately it seems only Vodacom responds to complaints that are able to be viewed by public! 2 Complaints NOTE! I wrote a complaint regarding misrepresentation of a contract. I received a call and admitted that the contract entered into was infact incorrect. The contract has to run until the 28/02/2021 then a cancellation can be put through and a refund generated. I would be call on the 01/03/2021 to ensure this was completed. Its now the 04/03/21 and not only have I not got a call but I have been slapped with a bill of R530 (H3 inv) where the monthly fee on the misrepresented contract was R85pm !!! I called the call center and again 28min getting transferred to department to department. Why have I not been called back? why is that misrepresented contract still active? why was I charged R530? My second query I requested my fiber to be transferred from my old residence to my new residence. I get told it takes 30 days to change the address. So I will be without fiber to run my business for 30days? The agent side yes but I will still pay the monthly fee? Yes. I asked is there not a way to speed up the process. I get told no that is the way it is. I asked i understand that you have a policy but we as the clients are not always up to speed with Vodacoms policies. Maybe give me a service fee to speed up the process or something to assist your customer. All I get told is, I will email you documents and send back without replying to anyone. Ive done all of that but no e mail confirmation of acknowledgement of receipt of documentation. Still without any fiber paying R100+ a day for data. So Vodacom is in actual fact taking my monthly fee not giving me an option to get fibre address change quicker than 30days and forcing me to by data. Seems like to enforce your policies to make money via other revenue streams? Can I get ONE person to access to all accounts to assist as Vodacom departments don't communicate to one anther you need to be transferred back and forth with no assistance.
0 replies
63 months ago
Misrepresentartion by Vodacom
I has a data contract with Vodacom which expired February 2021. I call in to give 1 month notice the agent told me she can convert the contract to allow me to have R125pm on the contract for only R85pm. I can transfer that amount to my main number as data, airtime or whatever I want. I tried to do this and was giving me an error and to call 082135. I tired to get this sorted one agent tells me I cant when i go to cancellation they tell me to speak to customer service who then tells me I cant. Vodacom departments need training together as one department is clueless on what the other department does!!! Please cancel this contract on the basis that I entered into a contract with incorrect information given. You can listen to the recording and hear as I repeatably ask can this be done.
112 replies
65 months ago
Discovey unprofessiolism
Discovery has become to big and seem to forget about the little people. However they must remember that they started with a single client once upon a time. Ive been waiting for a payout to be completed and been dealing with this since the 09/11/2020. I have followed up 13 times since then I have spoken to team leaders (Pren). Who gave me his word I would get feedback still nothing. I have been promised call backs from Payment Manager (Mr Naiker) also never happened. I call and speak to a number of different agents who read the case notes and give me incorrect information as Ive recorded all call ref numbers, agents names and feedback to every conversation had. When I call them out on the information they give me they quick to say they need to look into this and get back to me. Guess what the only time I hear from them is when I call back the next day to discuss with a new agent and the roller coaster begins again. There is a court order Ive sent including a non dispute letter form discovery legal team. the payment needs to be made by the 05/01/2021 as clearly stipulated in the court documents. At this point I feel Discovery will be in contempt of the order. I need a senior person with authority to deal with this matter and call agents, team leaders and middle management do not have the ability or professionalism to close this case.
56 replies
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