GB
Greeney B
Active since Jan 2015
59
Reviews
0
Industries
Reviews
59 reviews6 months ago
cancellation
Dear Vodacom Team, I am writing yet again regarding the ongoing issue with a data SIM I cancelled back in June, which is still showing on my account despite multiple follow-ups and escalations. Since June, every time I call in, I am told that the matter is being “escalated”, yet nothing ever happens. The last update I received was on 1 October, when a representative confirmed they could see the cancellation request and all correspondence, and that the data SIM should simply be removed. However, today is 8 October, and the issue remains unresolved. When I called again today, I was given the same explanation — that the matter is being escalated. This has been the response for months now, with no action taken and no resolution provided. I am deeply frustrated with this lack of progress and poor service. I must stress that I do not want this data SIM, and I will not accept any charges for a product I cancelled within the required time frame. I expect immediate removal of the SIM from my account and written confirmation that I will not be billed. If this matter is not resolved within 5 working days, I will have no choice but to escalate this further to the relevant consumer protection authorities. I look forward to your urgent response and a final resolution.
212 replies
10 months ago
Skills Academy is tops
Testimonial for Skills Academy Studying with Skills Academy (Daycare course) has been a wonderful experience. I really appreciate the way the study material is delivered every few months—it gives me the flexibility to manage my daycare without any interruptions. Life can get very busy, and this setup allows me to balance my studies and responsibilities effectively. I only have one subject left to complete my course, and I’ve been truly impressed with the level of support throughout. Whenever I had a question or needed help, I received immediate assistance, which made the learning process so much easier. That level of responsiveness is something I truly value. I would recommend Skills Academy to anyone looking to further their studies, especially if they are managing other commitments at the same time. — Wasielah Davids-Brown
0 replies
15 months ago
missing payment
I have made a payment on the 31st of December of R4700,during the month of January 2025 i have pay so far on the portal. 15th Jan 250 16 Jan R500 17 Jan R250 17 Jan R500 funny these payment reflect, but my R4700 never reflected and its the 28th January already, when i question them 1st week in January, they advice me that they can see the payment but it must still be allocated, i just called in instead of assisting they very arrogant
53 replies
16 months ago
fees
i Have called in last month,you cant call them from the app,because you wont be able to verify you, and they know about this, so why offer this on the app. i ask that my business account be upgraded because of the ridicules fees, they told me that they is a balance i need to pay before upgrading, the money went out of my account, to my dismay this morning fees R407 for service and R89 for account fees,i called in an according to the lady the account was never upgarded,funny i look on the statement and it doesnt give me that date that the money went out of my account...so why do we call in and you not asking what the client wants, again look at the ridicules charges,really,so we need to go back to if you want something done rather to go to a branch, get people who can do the job,you guys are ***********.the more you can get from a person the better for you.
112 replies
17 months ago
poor services
Absa activate, car insurance tries calling them you will never get through, you post on social media, and you would get a reply immediately have send them emails try calling since last week no response, I can see they are reading the messages... On the app they tell you we will get back to you in 48hours, they never do
56 replies
17 months ago
Harassment
Harassment I have an arrangement with them to pay an amount every month. Every month I pay using that portal, I email them proof of payment. every month I paid my account using the online portal and sent them proof of payment. but every day they would harass you for nonpayment, so why are they using a portal that takes 10days to reflect on your account, you can complaint to about it, they just don't care, then they want to use legal actions to scare you, so unprofessional of them. You honor your commitment, then they have a nerve to say your account is monitor by legal department... use a Beter portal and try treating customers with a bit of dignity This lady that is monitoring this site will just reply to you, thank you for bringing this to our attention, we will investigate and that's it, you don't even get feedback from this.
112 replies
18 months ago
Unprofessional
Last month i put up a review,they were quick to come back to say they will look into it, but nothing happens, this month the same you pay on the portal, and it takes forever to reflect on your account because it takes up to 10days to clear what a joke, everyday SMS, emails you reply to the emails, but tomorrow they send the emails again, you know you have a problem with your portal why don't you sort that out, for a company like yours this is so unprofessional. AND DONT PRIVATE MESSAGE ME WITH A RESPONSE
53 replies
19 months ago
Portal
Im making use of the payment portal.sticking to my agreement. Whenever I make payment I will send the POP to them.. When making payment on the portal it takes up to 15days to reflects who's fault it that,than they quick to send out emails sms demanding payments yet they got the POP, Sort out your payment portal..and its not the 1st time,once the payment eventually reflects that it's just thank you we received the payment.. They have no respect when talking to a customer.
53 replies
19 months ago
Worse insurance ever
Telkom is using an insurance that is so competent, my phone was collected from my house on the 12 July for repairs,1st it wasn't log properly, Hey had to do it all over again, this is after i paid the access fee already, I have been trying to call the insurance for the last 2 week, we in September,2 days again they promise to give me feedback but they never got back to me, while you on the phone with them the call gets drop several time, I called now again wanted to speak to a Manager funny they let you hold on till i run out of airtime, Telkom cant assist me cause they collected the phone directly from me. why is Telkom using them cause they are useless.
0 replies
21 months ago
worse service ever
You have the worse insurance company, my claim has been approved, I have paid the access fee,2 weeks later they fetch the phone from me, just to get a message i need to submit outstanding documents, *********** staff you ever get.
0 replies
Review Distribution
5 Star
6 (10.169491525423728%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (1.694915254237288%)
1 Star
52 (88.13559322033899%)