LN
Luyanda N
Active since Jan 2015
10
Reviews
0
Industries
Reviews
10 reviews5 months ago
ABSA VEHICLE ASSET FINANCE IS AWFUL!!!
I have been having constant problems with ABSA VEHICLE ASSET FINANCE for the past year. They debit my account on the wrong dates and give me the same robotic responses every time I query this for correction. I've been complaining for about a year and nothing is done, the consultants are rude and frustrate the entire process. I have never had such issues and had my vehicle previously financed by them without problems but I can't take this anymore. They seem to be completely useless at resolving a straightforward issue.
71 replies
10 months ago
Disgusting service
AWFUL AWFUL DISMISSIVE NONCHALANT SERVICE! They will not lift a finger! In fact one of the most severe experiences of gaslighting. They don't do a single thing with complaints received and dismiss every single thing. I could die! We have lived so uncomfortably and been harassed by my neighbour and Leana said it's not their issue. Even when he installed lights that shine onto my property and through my blinds. I am horrified!!! If it's not written in the rules, even if it compromises your privacy, they fold their arms.
0 replies
34 months ago
Appalling service from home insurance department
Has anyone had a similar experience with ABSA home insurance? I bought a house less than 2 years ago and apparently the waterproofing was not done correctly, leading to leaks in the house during the recent heavy rains. They are not wanting to pay my claim, I am livid and in total disbelief. What on earth is one paying for?
60 replies
57 months ago
Uber refuses to return my money after debiting my account incorrectly
On the 30th of July I used Uber to travel from King Shaka International Airport to Newlands in Durban, on a cash trip. I paid the driver, however Uber charged my credit card account in addition to the cash payment I made. It has been over 3 weeks and they refuse to refund my account despite proof that the trip was paid for. I have gotten numerous rude, flippant and nonchalant responses. I have never gotten such horrid service and will no longer be making use of Uber moving forward. I am shocked at their service!
0 replies
58 months ago
Unacceptable service
I would like to lodge a formal complaint of poor customer service, rendered by the manager on duty at Clicks Newlands City on Saturday, 3rd July 2021. My mother, a pensioner, collects her chronic medication from Clicks pharmacy. She is currently on a diuretic among her other prescribed medications. On Saturday, the ablution facilities at the centre were not functional, when my mother requested assistance from Clicks to make use of their bathrooms, due to being under extreme need as this is where she was, she was forwarded to the manager on duty to assist with her request. The manager on duty was Mr Sbonga if I am not mistaken, with whom she pleaded for assistance, we also phoned on her behalf to request help however he hung up the telephone mid conversation. Basically he informed my mother that his work regulations prioritized his employees and he had no obligation to assist. After much pleading and divulging her medical situation to explain why she is desperate for the restrooms, she was denied assistance and ended up unfortunately having an accident in the centre. She is a pensioner, who uses public transport, with adult children in different provinces. We had to arrange a private vehicle to transport her home, amidst immeasurable humiliation. I am lodging this complaint on the grounds of customer service but moreover, basic human decency. If Clicks, a chronic medication supplier is happy to collect money from customers, pensioners and have business operations in a centre with no ablutions, would they not have the capacity to assist their customers and serve them with dignity under such pressing circumstances? The humiliation and embarrassment suffered by one of your most loyal customers is immeasurable and has had a traumatic impact on my mother and our family as a whole. What ever happened to basic human decency, over and above customer care regulations? I request a prompt response and decisive actions in response to this, specifically for the sake of my mother, who is deeply traumatized. To say what I have detailed here is unacceptable, is a euphemism of note.
0 replies
64 months ago
Awful customer care
I selected insurance for my booking on the 22nd of January 2020. The original SweepStar was unavailable and on the app, I had the option to select another SweepStar. I made this change. On the day of the booking, the SweepStar I was assigned (who did a good job otherwise), burnt an expensive clothing item. SweepSouth then informed me that no insurance was selected for my booking, although I produced the original booking confirmation which showed this. To say I am disappointed is an understatement. The treatment and patronising approach is frustrating as though I cancelled insurance when all I could do on the app was change SweepStars and nothing else! I feel robbed and completely disregarded!
56 replies
77 months ago
Very poor service
I have been on contact with Virgin active as of October 2018. When I signed on, the agent assisting me erroneously informed me that the discount for being on Momentum Multiply is only claimed at the end of the membership contract. I complied and signed up on a 1 year contract inclusive of Club V. A year later in October 2019 I found that the agent who signed me on was supposed to have applied the discount at the beginning of the contract, which led to a loss of approximately 800 for me. The agent assisting me with my new contract advised that they will refund me 2 months worth of gym membership to make up for the mistake with the discount. As of October 2019, my account has been debited monthly with no refund or credit for 2 months as promised, after months of following up. I am fed up to say the least. My account was debited today again without any communication or rectification of the issue. The customer service from the accounts department is poor, considering the time and effort I have made towards getting this issue finalized. I feel helpless and robbed!
0 replies
81 months ago
Terrible service
I have used RAM couriers quite a number of times since 2016 and the last few times have been quite awful. First, the driver got annoyed and drove off, delaying parcel delivery by another day just because the helper wanted to confirm the delivery is at the right place. On Sunday I arranged for a parcel to be collected yesterday and delivered to the recipient today. The parcel was never collected despite numerous calls to RAM. It was assigned to a driver at 12:36 yesterday and after waiting until 6pm, nobody called or arrived.
105 replies
124 months ago
Awesome service at baby city Springfield!
Good day<br> <br> I would just like to compliment and thank Baby City in Springfield-Durban for such excellent service and assistance when I went to purchase a car seat for my daughter. I am a new driver and was very undecided however, the gentleman, Andile, took over an hour of his time to explain to me the differences in the seats as well as demonstrations of how they work. He went as far as to arrange for me to pick up the seat after his work hours and set it in place for me in my car! I am really touched and thankful that there are still people who are passionate about their jobs! Thank you BabyCity Springfield and a special thank you to the gentleman Andile.
0 replies
124 months ago
Budget insurance scratch and dent cover services
I phoned in to budget insurance on the 8th of February after my car got scratched by a pole while parking and trying to avoid a large van at my workplace. The consultant I spoke to informed me that a 3 month waiting period would apply if I did not take my car in for inspection. When I advised the consultant that I was not informed of this and therefore did not take my car for inspection, I was advised that Budget would listen to the call records and determine if indeed the agent advised me to take my car for inspection or notified me about the waiting period.<br> Ever since the 8th of February, I have phoned in and spoken to at least 4 consultants, of whom the most recent was Prenesh Naidoo, who advised me last week Thursday that he would phone me back on Friday. It has been over a week and when I tried to contact him today, I was put through to an automated voice service requesting me for a password, after which I was disconnected.<br> <br> <br> Firstly I would like to express my serious dissatisfaction with the way Budget handles clients as well as for your inability to be reliable/consistent. Up until today I have not received ANY correspondence from budget regarding this issue
75 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
8 (80%)