RB
rashied B
Active since Jan 2015
15
Reviews
0
Industries
Reviews
15 reviews12 months ago
Your Delivery is not delivering
Can you believe a company so large getting it wrong not 1ce but 3 times and all they say is sorry no1 home where i have cctv footage to back up the fact that they never set foot at my door and just try and get hold of them 45 mins to get to speak to a human or send them a email the automated response is less than a minute with the actual response never so who takes accountability and ownership of late delivery of goods? Seems no1 at this company does
0 replies
21 months ago
Octotel running a fibre monopoly
So who gave Octotel the right to change packages and offerings without consent and then force them off on the consumer? People be aware if you sign up with Octotel through any network be pre;pared to have your package changed without your consent based on the " we dont offer that packages anymore" yet when you sign up as a new client they offer you the lowest package to get you on board and then gradually increase your line speed and contract amount and in doing so you pay more and more for something you didnt agree to or was in the fine print but as we always do we dont read the fine print. This was my experience when i signed on with Vodacom using the octotel infrastructure starting from R499 in 2022 to R829 inclusive of vat in 2024 giving you a increase of 60% in less than 2 years is this right ? Do they have the right to change prices and packages if the infrastructure remains the same ?
0 replies
22 months ago
A complete ****
so January 2022 i take up fibre with octotel using vodacom since initially they started with 25mbs up and down speed then they moved you automatically to a new line speed they just send a message that this is no longer available etc... however since last year i have been fighting the same fight with them when they again moved my line speed from 50 to 75 and just saying this is your new bill again i phoned in and lo and behold no issues we sort it out for you which was okay for about 3 months and then it started again in June i phoned in lady says no problem your issue is sorted so i pay the new fee thinking next month no issues lo and behold the same issue today on the line almost a hour being moved between billing and fibre only to be told there was a error on the system unfortunately we cannot refund you nor can we guarantee that you will not be moved to a new line speed etc.... so if this is not a load of horse ,,, since when does the consumer have to pay for a system error ????? then you have a cancellation fee because of the contract period hold up open ended contract meaning month to month why do i have to pay? No sorry my bad can see that you on a month to month so there no cancelation fee okay so proceed with cancelling my contract well you will have to Pay R829 but for August as well what the ..........nope your system creates the error and i have to pay for it for 3 months no way in hell
106 replies
31 months ago
I needed to cancel m...
I needed to cancel my car cover thinking its gonna be a pain however it turned out to be seemless with the assistance of Delano Barclay who took to me through the entire process offered me alternatives as well and reassuring me that he has my back till the wnd of this month to me that shows service excellence
262 replies
33 months ago
McDonald's Vangate Mall really suckw
Worst Experience ever Mcdonalds Vangate Mall 15 mins to get 3 breakfast meals and guess what they mess up the order sending in 2 burgers another 10mins later the 3rd burger comes and short of the hashbrown do you call this service?
0 replies
35 months ago
"Octotel Honey Trap"
I joined Octotel Fibre last year sometime why ? They were the only fibre infrastructure provider at the time with the ISP being Vodacom whihc had i suppose one could call the most reasonable packages in the area given they were the only providers servicing the area. They started out with 25/25 packages at R599 great i thought the lady that sold me the package told me hey dont worry we the only providers and we want to retain our clients and we know our business etc... the usual sweet talk when they want to court you, So everything was good but then it started 1st email we no longer servicing the current package and you will be upgraded to the new package went from R599 to R699 then again no longer servicing we wil upgrade to new 50/50 line speed went from R699 to R749 and then bang May we no longer offering those packages upgrading you to 100/100 new charge R999 now understand nowhere through this entire process was there consultation just a email informing you so i put up with the 1st 2 changes because it was still within in budget but the last 1 i thought oh hell no this is not on contacted Vodacom where i was pleasantly suprised to hear that they have no control over this it comes from Octotel directly but heres the interesting thing if you sign up with them now they still offer the 25/25 package so conclusion i came to after learning all of this its a "Honey Trap" they sweeten that deal and when you fall for it they just go ahead and do what they have been doing all along oh i was also informed by the Agent that its not just Octotel that does this but all the other Fibre Providers as well so guess i have to take my business and geniunely consider if fibre is as cheap as they make it out to be
0 replies
38 months ago
When 1 hour turns into 2 hours waiting for chicken
So its Sunday and im thinking no cooking today going to get me some woollies roasted chicken pop into Canal Walk Woollies happily attended to at the Deli lady says in the oven done in a hour but please its on special so come early to avoid disappointment hour later im back only to be told not ready yet, another 45mins so that initial hour wait turned into almost 2 suffice to say i wasnt prepared to waste another hour of my life for a chicken that takes 2 hours to materialise
0 replies
39 months ago
Pierre Krynauw Attorneys
I have been receiving text messages from these attorneys for the past 6 months supposedly over a shortfall account when i responded and asked send me the proper details including my authorized signature to prove that i actually have this on my name they didnt bother responding so this morning im again awakened by the same text message now threatening me with the sherrif of the court action etc..... So i again contacted them and guess what they couldnt provide me with any of the supposed documentation i have requested this is after 2 months mind you and no response but yet they have the temerity to still harass me with these text messages not offering any information so is this how attorneys conduct their business by harassing law abiding citizens?
0 replies
46 months ago
Edgars really knows how to mess up your credit profile
So i had an Edgars Account which was settled in 2020 2 years later i received letters of demand for outstanding balances on the account phoned Edcon phoned the attorneys phoned the insurance people asking them why am i being held liable for an account that was settled in full 2years ago no its for inaurances that was not closed because you were still liable for them but why wait 2 years if my postal adress is the same the cell number i used for the past 10 years never changed yet your lawyers sent 1 letter to the same address and it got a response which btw is the exact address as its always been? 3 hours of wasted phone calls and no you need to still pay for something you dont use because it was closed 2 years ago
268 replies
55 months ago
Waiting 35minw for online order
So theres this whole hype about kfc online but honestly this service sucks big time whats the point of ordering online when u get to to the store you still have to wait for more than 30mins because theres a waiting time for chicken! So before u advanced me to payment why did u not give a pop up to say there is a waiting period in that way i can decide if i want to waste my time standing in a store waiting on chicken worst staff just shrugs their shoulders and blame it on the chicken cookers like why offer this service????
0 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (13.333333333333334%)
1 Star
12 (80%)