GS
Gillian S
Active since Jan 2015
13
Reviews
0
Industries
Reviews
13 reviews14 months ago
Great service
Very happy with the service and their price for the product I needed was good. The delivery time is 2-7 days and everything went very smoothly.
0 replies
18 months ago
Updated app error resulted in a double payment
On 22 & 23rd October I made numerous early payments on my purchases on Payflex. This was now an updated version of your app. Every time the app gets updated there is some problem with early payments. Each payment that I did had a problem where it either never updated the purchase on the app or it did not deduct off my bank account and was suspended. One of these early payments for R704,75 was now also due the 23rd October and because your app did not update the purchase it was processed through my bank account as well. I thought the double payment would reverse out so waited. Eventually on the 24th to the 25th October all the payments started updating. Except this double payment. So I paid the day before 22/10 and Payflex deducted the same amount on the day 23/10. I waited as the others resolved but then I contacted your call centre to assist and yesterday gave them my bank statement to prove the double payment but my concern is the final payment is going off tomorrow on the 6th November and I have not budgeted for a 5th extra payment as it has all been taken already. It is very very urgent. I am going to get charged a non-payment fee as well. This problem happens when I pay with my FNB card and it needs me to approve it then a fault occurs between the bank and your system.
53 replies
30 months ago
Suspended card payment on business account
I have a re-occuring problem with my business account where a customer paid me by card R2545 on 23/10/23. It is approved and the next day gets suspended and not paid over to me. The same thing happened in January this year. Merchant number 451000011967 Transaction time 17:01
392 replies
35 months ago
Revolving Loan blocked or invalid
I have been calling the call centre to help me resolve an issue with my Revolving Loan. The shortfall protection is switched on but for some reason the loan is not working. There is available money in the loan to transfer but it keeps giving me an error message eg You cannot transact from this card/account as it is inactive or there are insufficient funds available in this account. Error code: 217 Ref: VODSFD27R3RK No one seems to be able to figure out what the problem is and I am being moved from person to person. A while ago I was doing a number of Payflex payments and the ***** department called me to validate the amounts, which I confirmed that it was me and then around that time the loan had a problem. So not sure if the two are linked. If someone can just sort this out for me please. I would just like the loan looked at why it is blocked.
159 replies
37 months ago
Great service & communication
I ordered slimming capsules and want to say thank you for the great communication and the prompt delivery. Will definately order again.
0 replies
39 months ago
Business Account Frustration
I opened a business account at Tymebank end of last year and have been very happy with their POS App that the client can use. They just tap on your phone and next day the money is in your account. I work for myself so am dependant on the money to buy stock. A client, that is well known to me, paid me R3500 for a job with her card and pin. It was approved and a hold placed on the money. So I call the call centre and they say wait 48 hours. It is now 72 hours and they logged a query which takes 5 days. So I can't pay for stock. I assume they think it's a fraud so blocked it. Now if you don't have branches, your call centre must be highly trained to answer a simple question like why is there a hold on the money. If I knew it was going to happen I would have told the lady to do a transfer to me. I will never again pay a bigger amount into this account. Unbelievable. So the call centre is just pushing queries all over and saying wait 5 days. So just be wary if you open a business account they block amounts clients pay you and no one can say why. I am assuming they think it's a fraud but I personally know the client. I don't have money to run my business so this account will not be used for any bigger amounts ever again.
383 replies
62 months ago
No payout of matured policy and lack of communication
My son has an endownment policy which matured 3 years ago and he completed the necessary documentation together with the required FICA and bank statement as per the form and heard not one word from Momentum for 10 days. He called and they said it was being processed. He waited again 2 days and called again only to get an email that they want the front and back of his bank card. Now with so much online fraud why would they want the front and back of his bank card which has the CVV number which you need to shop online. Nor does the document say you must give your card. Momentum is in a mess. No one communicates with him. He gave his new cell number in the documents and they say they are calling him and he has no missed calls or voicemail or email. He gave all his details and they just ignore his whole request and finally after 12 days come with a new rule that they want the front and back of his bank card. That is unacceptable and high risk. That means my son will have to get a new card in case someone uses the card and CVV to shop online. No ways. It must say so in the document for matured policies that they require a bank card front and back. You cant make up rules as you go along.
159 replies
63 months ago
Pathcare error with submission
In Sept 2019 I had my oncology blood tests done. The bill got submitted and rejected by Discovery. Pathcare Rejection Dept does not investigate WHY the bill was rejected. 6 months later, in 2020, they send me the bill to pay which I then query. I then establish from a lady in their Rejection Dept that a wrong Doctors code had been input by Pathcare so they then tried to put it through again to Discovery. Discovery declined to pay it because it was now outdated as it was now 2020. I cannot find one person to resolve this matter. My oncology is covered 100% by Discovery and all this could have been avoided if the first person who got the Rejection actually checked to see that the code was wrong. Now a lady in Feb 2021 phones me to pay this bill which I refuse to do. The person who made the mistake must be held accountable for the error and Pathcare can take the loss for this bill. Absolutely incompetent staff and all you get told is it will be referred up the line but no one comes back to you. I have all the emails and names of who I queried this with and all of this could have been avoided if the first person took responsibility for finding out what the problem was.
112 replies
78 months ago
Fat Freeze Membrane Fraudster
In my previous review I offered extreme caution when dealing with this business as the owner sells Fat Freeze Membranes and stole my money without sending me the the membranes. She now went in her personal capacity, searched for me on Facebook and wrote a review on my business facebook page Teresa Swart FatFreeze doesn't recommend Beauty Zone "Body Wellness, Slimming & Weightloss". 8 hrs · Gillian the owner of this salon is out to make the names bad of other salons on Facebook as she claims that she ordered and paid for membranes on so called a Zettra site and publishes false comments and states on the business pages. I honestly feel that this is not ethical of her. Please go to her facebook page and see another complaint has been loaded where a client says she is a FRAUD and loads her own reviews. https://www.facebook.com/UniqueFatFreezeBeatyClinic.co.za/
56 replies
79 months ago
SELLS FAT FREEZE MEMBRANES ON ZASTTRA & AFTER YOU BUY SHE CLAIMS IT IS NOT HER
The owner, listed her business on Zasttra to sell Fat Freeze membranes. I then went and ordered it online the Zasttra website. The same telephone number 0790989408 and the same email address as Unique Fat Freeze. When I contacted her to say that if she has shipped the items then where is the tracker number she tells me she never advertised on Zasttra. She was not even worried that someone was "possibly" using her details fraudulently. I told her I would have to report it to Zasttra whereby she gives me an answer "your'e welcome to". If someone just stole all your business and personal details would you not be hysterical? Then she blocked me on whatsapp. I don't care what Zasttra does about her, but I want my money back.
994 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
9 (69.23076923076923%)