Active since Mar 2009
27
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27 reviews14 months ago
Black Mold in our kitchen
We noticed that our ceiling in the kitchen was wet and water-logged. We immediately informed our insurer Discovery. They sent several service providers to conduct water leak detection and after several days and several service providers inspecting the situation; a service provider removed tiles from the bathroom and found and repaired the leak. Initially they did not want to cover the loss even though we did include plumbing in our policy. Only when we threatened with the ombudsman, did Discovery agreed to cover the loss. The loss claimed for included: • The kitchen cupboards – black mold and water damage developed due to all the water. • The ceiling to be repainted, • and paid us out for one bathroom wall to be re-tiled; we opted for the payout because we decided we’ll redo the entire bathroom at our own cost. We ended up re-doing the bathroom and repainted the ceiling, and Discovery sent a service provider to fix the kitchen cupboards. A while back we noticed that the black mold within the same cupboards returned in the kitchen. We immediately raised it again with Discovery. After several days and a service provider inspecting the situation Discovery again declined to cover any cost to re-repair the work done on the kitchen cupboards. Sighting continued damp as the probable cause. We’ve resided in this house for 12 years since 2013 – we’ve never had any damp issues in the kitchen. The reasoning would be that the service provider who came to resolve the matter did not treat the black mold properly before refitting the new cupboard carcasses. Any work conducted by any service provider would typically include a warrantee of workmanship? Why do Discovery not get the service provider to come and fix their work or appoint a new service provider to repair the work? Discovery keeps on attempting to reject our claims and as soon as you mention the ombudsman they jump into action, which clearly reveals that they probably do not act in good faith which is concerning. The mold in our kitchen is very harmful to my family’s health and we are in danger. The mold is there because the service provider appointed by Discovery did not do a good job. As a medical aid provider and health insurer Discovery would be very aware of the dangers of mold on the respiratory system, and the severity of the problem – it needs to be resolved yesterday. We are keeping our end of the arrangement we pay our premiums no questions asked. We expect Discovery to keep their end of the arrangement by resolving the approved claim properly. It’s a disgrace that we have to plead with a reputable company like Discovery to hold up their responsibility; we didn’t opt for a cheap option we want quality insurance; we went with a company we trusted. We will be taking this to the ombudsman
265 replies
24 months ago
Do better
You can never speak to anyone the worst company, how embarrassing it must be to work for an organisation like this. I will get these clowns get kicked out from our estate it will be my personal mission. How can you be this bad how is it possible. Even if you try you cannot be worse than these guys. They should just close down and put all their clients and staff out of our misery.
53 replies
31 months ago
No trust
A while back I won a bet I'm talking months ago. These blokes deemed it a losing bet - I've sent multiple messages and proof they never paid out. I stopped betting because I lost trust. Now with all the sports happening (world cups and such) I thought it would be fun to start betting again. My mistake was to make use of this platform again.... Today I made a deposit through Ozow and the balance didn't reflect. Imagine my feeling towards a platform - firstly not paying out on winning bets and secondly not reflecting deposits. I'll go have some fun elsewhere.
0 replies
33 months ago
Poor management - no process
I cannot believe it, I fell for these guys's inefficiency again. They knew I'm coming online today the 1st of August. They knew for a month this was going to happen. Today I had to phone them to activate the line just to hear it will take between 24 and 48 hours. It's laughable it's so silly it's unbelievable - I'm sure this does not only happen to me. Clearly there's no control there - they need help. Shame the poor support people take the brunt of livid customers. Poor management clearly and simply no processes clearly.
60 replies
33 months ago
Pending Transactions
Is it just me or are there serious issues at FNB. Yesterday I made all my monthly payments; one of them to my wife. None of them completed? It's showing in a pending state at discovery in her account? I did another payment to her this morning to test it - it completed successfully but the original transaction from yesterday is still showing as pending. I need to know if these pending transactions will be processed or cancelled, I really do not want to double pay everything. Tried to call my private banker his number is 'No longer available' can someone please tell me what is going on?
60 replies
39 months ago
Worse than ESKOM
Again no internet it's a daily occurrence now. You ae like ESKOM (but worse) ESKOM at least warn you before they go down. Maybe you are trying to expand too quickly and not looking after your existing clients. My wife is on the body corporate in our estate I'm going to do my very best to get you voted out. Funny our sub-standard service is the norm in SA - just another company who simply does not care.
280 replies
39 months ago
Devious tactics
I reported an incident on my car to IWYZE while on holiday; the 28th of December 2022. To date the 28th of January 20223 this has not been resolved. Not once did an assessor come through to inspect the vehicle. But what Chabang at IWYSE did do is sent me an email stating the cost to fix the vehicle would be far less than my exuberant excess - so they'll just go ahead an close the claim for me. In my life I've not been subjected to such blatant deception from a large corporation. They clearly attempted to deceive me by overstating the ambiguous deviant excess amounts and understating the cost of repair leaving themselves absconded from my problem and removed from their duty as my insurer. I went out of my way to get a quote from a Audi and Old Mutual approved repair shop - the actual cost of repair is 4 times as much as what IWYZE said it would be; I'll be taking this up with the ombudsman. Enough is Enough
396 replies
39 months ago
Unacceptable - 24 days and counting
On the 4th of January I got home from holiday and noticed the guest bathroom's window was broken and logged a claim. The 13th of January an assessor came to inspect the window. My wife was told Naked would contact her no later than Wednesday the 18th of January. On the 20th of January I phoned to enquire progress on this claim; I was told I'll have feedback by the 25th of January; will no news. This is unacceptable. I am concerned about this situation. We've got a broken window in a broken frame at anytime the window shards can continue to fall out and someone can get seriously injured. This is my first claim after several years with Naked. One unfortunately only find out how good\bad an insurance company is once you've claimed. I'll reach out to the ombudsman today.
132 replies
40 months ago
Maybe stick to finance - insurance is not your game
I've reported an incident last year. Today is the 16th of January and no outcome on the claim. I think this is preposterous - probably the worst service I've ever received; yet they collect the monthly insurance payment no problem; probably the only thing they do well considering all the other reviews on HelloPeter. I went for Iwyze because old mutual is a reputable company; leaves a sour taste in the mouth this does. I'll reach out to the onbutsman tired of waiting,
0 replies
40 months ago
No Value
Had an internet outage for more than 24 hours on the 13th/14th January 2023. No communication from clear access whatsoever. Tried phoning them on the 14th of January to enquire as to the cause for no wifi an resolution timeframe. Nontyatyambo could not find my account so she could/would not provide me any information.... Clear access clearly outsourced their support desk at one point during the super frustrating call I had to spell clear access for her....It's metrofibre kit why am I paying clear access at all - they clearly add no value, Usually a middle man adds value - then there's a need for it\them.
132 replies
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25 (92.5925925925926%)