TM
Thapelo M
Active since Jan 2015
31
Reviews
0
Industries
Reviews
31 reviews6 months ago
Autospot bellville fail to give me my papers
I bought a Toyota corrolla at autospot bellville & they just can’t give me vehicle paperwork
0 replies
8 months ago
Busisiwe Mabizela a ...
Busisiwe Mabizela a friendly consultant helped me this morning with my annual policy review, her services are the best Miway can be assured their services are on best hands
53 replies
19 months ago
Best consultant on Monday
I`m very much delighted to know that there`s still customer service which is aiming to please everyone, Samantha Subramoney, made me book three holidays in one call due to her willingness to assist with bookings, her services are the best she deserves to be kept
53 replies
21 months ago
Unfair annual premium increase due to tarnished profile by MIWAY looting employees
After a decade of good service experience I got a shock of my life with over 60% annual increase on my premiums from R1422.51 to R2270.53 that`s a whooping R848.02 increase with additional R500 on my access, I called MIWAY on attempt to do annual review & get better premiums but Consultant tried to tell me about panel beater price increases which I refused to be prepaying on a monthly basis without a claim, costs of replacement on my valuables has decreased so the premium must also be lower. To my suprise last year May my car was bumbed by a bus which was at fault by driving on a wrong lane & overall costs for repairs was around R10500 of which I paid R4800 access, MIWAY lawyers had to recover costs of repairs of which I got only one call informing me about progress however that was the end, I found out today when I was trying to lower my premium & was told that the claim was for over R32000 according to MIWAY records & this is impacting my profile, how can someone at service provider fail to recover costs from third party, inflate the payment by so much which is not what the repairer quoted, that information is now used to determine premium of a decade loyal client which impacts me negatively. I need my previous claim to be properly investigated & people who`re looting MIWAY system by inflating payouts be fired with immediate effect because no efforts are done by lawyers to recover costs from third party instead clients are suffering hefty premiums & tarnished profiles. I still need my case resolved & access paid back, unfair 2024 premium increase be reviewed to a reasonable cost which is not affected by MiWay inhouse doings from employees without ethics & integrity, my policy number is 24181324
53 replies
32 months ago
bad premium review
For the first time in 9 years of being a happy customer at MiWay I`m disappointed by how my annual review was handled, My premium increased from R1241.68 to R1981.35 which is a whooping R739.67 increase with additional R500 increase on excess, as usual I called to get annual review on my policy as my assets depreciates & shouldn`t be over insured by paying higher premiums while replacement costs is less, the consultant/advisor who helped me tried to review the policy & I was not happy because I still got R351.71 increase & was told they cannot do anything further, I engaged with consultant to indicate that I cannot afford to have premiums increasing annually by that amount while the same insurer was willing to pay off replacement costs of my assets at a higher amount 9 years ago, why when the value of the car is less a consultant is expecting me to pay higher insurance premium which I did not even pay while the car was financed & now its 10 years old. in the last 9 years I only had R11500 claim on May 2023 of which I paid R4800 excess & on the case where the other party is at fault & MiWay legal team indicated that they will handle issues of recovering costs & reimburse my excess, the insurer cannot use such claim case to justify inflated premium increase while I as their client I am not at fault & costs are recoverable from 2nd party`s insurer, I would understand that if I`m at fault & insurer paid a hefty amount of cash for repairs/replacement/settlement, for insurer to pay recoverable R6700 after 9 years on client claim to justify it by R739 monthly premium increase is a total no no, I`m hugely impacted financially by this & MiWay has been one place which I trusted with my assests but I have no choice to start shopping around, I lived a bragging live to all insurance calls by simply saying I`m well taken care of & have best premiums in the industry but that came to an end, by the way the name of consultant is Nompumelelo & my policy number is 24181324
132 replies
33 months ago
Wrong fully listing on ITC
I am terribly disappointed on this holiday club which tarnished by name on ITC which I only find out when I was rejected on a bond application, I do not owe anything & for some reason they decided to list me on transunion owing R9911 & being on arrears for 4 months, I contacted the club & was promised that listing will be corrected & letter be sent so I can continue with my credit application hower nothing good was done for over a week instead they are sending me statement saying I owe R9402 this Monday, I am fedup with this kind of services & want my name cleared & will cancel the remainder of the contract since the club does not mind blacklisting me unnecessary messing up my credit profile. Member number is 1118624
133 replies
33 months ago
Wrong fully listed on paid up account
I`m terribly disappointed by how I find out that I`m black listed on ITC by standard bank with a loan which I paid off last year, I was in a process of purchasing a property & got rejected over something which I paid, If I owe them why didn`t they debit my account to get what I owe to them, there`s no letter of demand or anything of that sort, for heaven`s sake I went to lephalale branch & requested a settlement amount & paid in full, the account in question is: 371825334 which i settled in December now is on ITC as being in arreas, I need account updated as closed & listing removed from ITC as well as the letter so that I can give creditors to proceed with financing me
180 replies
41 months ago
Poor sales service
A terrible service delivery from Vodacom online from consultant by the name of Nomfundo Zungu, I’ve made an additional line application for sim only on red core 5GB 800 minutes on the 17th of November looking at Black Friday deals & I requested package to be loaded on my existing simcard of which I expected a speedy sales service however I find my application still pending with no progress update from vodacom consultant, Black Friday deals will soon expire without me getting what I’ve applied for, I would understand if I’ve ordered a phone & it’s out of stock but a simple data & minutes package which takes over a week & it’s on going, I miss opportunity for taking deals with other providers because I’m in the dark as to what’s happening meanwhile specials are ending
264 replies
48 months ago
Morclick poor customer service
What a horrible nightmare of network struggle with morclick, I don’t get promised speed & I always buffer, for the past 2 weeks I’ve been calling trying to downgrade my package from uncapped 20mbps to capped 50GB & everytime i was promised that dealer will get back to me which never happens, i wrote e mail & contacting morclick almost everyday & they refuse to give me dealer number to contact them myself, My tickets numbers(MCL122362 & MCL122203) at this stage i can’t deal with provider who’s difficult to find i want their services canceled whenever i get hold of them, they give you attention when you join but support is poor, customer number A5130
0 replies
51 months ago
Big drip is a scam
My wife placed an order(#1417)on January 4th, numerous follow up mails has been sent with no reply from big drip, this is a pure poor customer service or a scam to say, we need goods delivered or atleast active communication regarding updates
0 replies
Review Distribution
5 Star
11 (35.483870967741936%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (12.903225806451612%)
1 Star
16 (51.61290322580645%)