AM
Adelle M
Active since Feb 2015
7
Reviews
0
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Reviews
7 reviews24 months ago
Selling defective cars.
William Hunt Midrand, that I am officially cancelling the sale of the following vehicle purchased from your dealership. Opel Mokka 1.4 Turbo 2016 model. The vehicle was advertised on the website of William Hunt Midrand. I contacted the dealership and bought and paid for the vehicle in full by the 16 February 2024 I waited for more almost a week before I received delivery of the vehicle on the 23 February 2024. The vehicle was not accompanied by a license disc or numberplates I was informed to do it myself even though I paid for the service. The vehicle service tray in the boot was not provided and apparently on back order (it has still not arrived as of today 17 April 2024) The vehicles cover at the rear-view mirror inside was missing, as per William Hunt Midrand they would have ordered it (it still has not arrived till today 17 April 2024) On the day I took receipt of the vehicle I notified the dealership that the vehicle has a noise on the engine, I took a video recording on the same day and send it to Sello the agent who was handling my sale of the vehicle. He advised me that they will collect the vehicle and fix the problem. The Opel Mokka was collected from me by William Hunt on Monday the 26 February 2024. I parked the vehicle at my home and did not drive it as advised by William Hunt Midrand from taking receipt on Friday the 23 February 2024 to the day they collected it on Monday the 26 February 2024. The vehicle was with William Hunt Midrand from 26 February 2024 and returned to me on the 15 March 2024 (18 Days in total) According to William Hunt Midrand they replaced the oil pump, no proof here of has been provided by William Hunt Midrand nor did they send me a complete damage report as requested by myself on multiple occasions. On taking receipt of the vehicle on the 15 March 2024 I again immediately informed the dealership the vehicle is not mechanically sound; it has the same problem as reported before (on the 23 February 2024) I was advised that I can take the vehicle to my local Opel agent and have the problem sorted out locally. I gave the vehicle in at Auto Italia Middelburg on the 8 March 2024, Auto Italia informed me of the damages on the engine they send me a quote the quote was accepted and paid for by William Hunt Midrand. Again I parked the vehicle at my home after driving it home from my work place and did not use the vehicle till handed in at Auto Italia on the 8 April 2023 for fear of causing any further damages to the vehicle! I received the vehicle back today on the 17 April 2024, where after I was made aware by Auto Italia the vehicle must have been in a car accident as there is a lot of proof of respray and body work done on the vehicle. I have now paid an agency to do an in-depth search into the vehicle accidental and service history. In short I was ensured by William Hunt Midrand the vehicle was accident free – False information provided to me the client to ensure the sale of the vehicle. I was ensured by William Hunt Midrand that the vehicle is mechanically sound – False information given to me the client. Since the date that full payment including payment for an extended warranty was made on the 16 February 2024 (R166 400.00) I’ve had the vehicle in my possession for a period of 34 days including weekends, where it has been 62 days since the date full payment has been made. I conclude I have had possession of the vehicle for 34 days driven it twice from my place of work where William Hunt delivered my vehicle to my house, and my vehicle has been in for repairs for a period of 28 days = 4 weeks I could not use the vehicle to get my children to school or myself to work as this was the intended purpose for which the vehicle was bought, my employer has warned me due to late coming and absenteeism due to me not being able to go to work due to lack of transport leaving my employment in jeopardy. William Hunt Midrand has not been truthful from the get-go with the sale of this vehicle, the dealer principal has to date not answered a single message I’ve send him personally via what’s app, he has not returned a single phone call I’ve made trying to discuss the problem or given me feedback in any way what so ever. The sales agent who handled my purchase has been excellent he has been patient with me answered all my questions as best as he could and assisted me in every way as far as he is authorised to do so. Please note I have emails, what’s app’s message screen shots & voice recordings downloaded, as well as photo’s of every time I made a call to William Hunt Midrand to proof my case. I’ve informed William Hunt Midrand on more than one occasion I want to cancel the purchase of this vehicle where every time they persuaded me to not cancel the purchase and continue with the deal, I also have proof of this fact. Again I Adelle Helena Minnaar with ID number 8305250112088 and with residential address 12 Magnolia avenue, Kanonkop, Middelburg, 1050, am in forming you I am officially cancelling the sale of the 2016 Opel Mokka 1.4 turbo purchased and paid for in full on the 16 February 2024, I will accept no penalties or will be held liable for any reimbur*****ts to William Hunt Midrand and demand a full refund to the amount of R166 400.00
0 replies
130 months ago
Get it wrong every Time!
We have an account at Time Freight, every parcel we send with them is a complete disaster! I cant complain about the service because we get none! Every single consignment we send they either switch the stickers and waybills resulting in the wrong parcels being delivered to the wrong customers, parcels marked clearly sending them to the wrong delivery depots. The last consignment was absolutely the last straw, I delivered a parcel to their depot in Ellisras, the front door was locked, the emergency cellphone numbers on the door rings inside the depot I could see through the window that the roller doors where open, I walked around the back, the depot full of parcels but absolutely no one in sight, I phoned their regional offices in polokwane I am still waiting for feedback. Never the less eventually tracked down a driver and handed in my parcel on the 17/08/2015 consignment to Capetown. Today the 21/08/2015 Capetown branch phones asking for the delivery address IT WAS CLEARLY WRITTEN ON THE BOX and COLLECTION NOTE!!! I have photos to proof my point because all we have had is trouble!!! At the end of the day my parcel will only be delivered the 24/08/2015 is this how they do business?
75 replies
132 months ago
Approved then declined???
I went to Cell C last week and enquired about their contract buy out option being interested in the epic 350 and epic 500 contract. Morney put my husband I'd number into the system asked if he is under debt review I replied yes, Morney,said is would not be a problem went to Cell C again yesterday spoke to Scarlett, she approved the contracts, today Scarlett phoned as well as send me a message that I should come in ASAP so that she can activate the contracts, upon my arrival and again she went on to her computer to process everything then informed me the contracts was approved yesterday but declined today because we are under debt review. Really approved one day, declined the next! Make up your minds do you want new customers or is spreading false information and waisting,peoples time now Cell C new policy?
76 replies
136 months ago
incorrectly accused of outstanding account.
I received a phone call from Ellisras/ Marapong Mediclinic, the lady Sarah informed me my Medical Aid did not settle our account from my sons admission on the 3 February 2015, for having his tonsils and adenoids removed. I told her I will come in and see her immediately, I phoned my medical aid and they emailed me proof all accounts have been settled. I took the documentation from my medical aid and the receipt of the co payment I made to the hospital where I spoke to Wendy. Here Wendy informed me it was not for the procedure mentioned but for a previous visit to the ER where my son had to receive stitches, again I informed her we settled the account via credit card before my son was released. Wendy then went back on record and found the payment that was made. Wendy then apologised. I just feel that a Hospital that has a Five Star Rating then falsely accuse customers of non payment is insulting how many people dont quary outstanding bills and just pay them blindly. Medi clinic is robbing people and we dont even know it.
0 replies
136 months ago
exceptional service received
I phoned Francious at the close of their business day requesting an urgent collection to be done.<br> Not only did Francious go the extra mile, his driver Immanuel, was very friendly, on time and helpfull.<br> I want to give them a big thumbs up and compliment them on a job well done, and going that exstra mile for even the smallest customer.
0 replies
136 months ago
Terrible customer service
We registered a claim with MiWay claim no C608683 on the 3 February 2015, we the customer has phoned every single day after registering the claim and can never reach the person assigned to handle our claim. We keep getting feedback from other representatives that the lady will call us back a week later numerous telephone calls made, still Kholeka Mabaso have not called us back. It has been almost a week, the representative has still not obtained the 3 quotes as required to do the comparison, I offered to obtain the quotes myself then it would be done in less than a day but my offer has been declined. Kholeka Mabaso also did not inform us of supporting documents needed again some one else told us we need to send proof of ownership which I did within 2 hours after I was requested to do so. Really MiWay your service is nothing less than terrible.
77 replies
136 months ago
Debonairs no service!
On Sunday 1 February 2015 I placed an order at 13:53<br> At 14:22 Felicia phone me to inform me the delivery will be late because they only have 1 delivery vehicle.<br> At 14:37 Felicia phoned me again to inform me they do not have all the ingredients to complete my pizza order and if they could substitute one of the main ingredients for something else.<br> At 15:02 she phoned again and said the driver was apparently dispatched with the delivery.<br> At 15:29 Felicia again phone claiming the driver cant find my adress.<br> Here I cancelled the order.<br> Exstremely poor and unprofessional and unsatisfactory service.<br>
77 replies
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5 Star
1 (14.285714285714286%)
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0 (0%)
3 Star
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2 Star
5 (71.42857142857143%)
1 Star
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