WP
Wilnise P
Active since Feb 2015
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Great Customer Service
I am a firm believer in giving credit where credit is due. Buying a car can often be a headache, especially when it comes to after-sales service and dealing with issues. But if you haven’t met or dealt with Deon Gouws from Fuzion Malmesbury, you are missing out on what true customer service looks like. Deon is the epitome of excellent customer service. Fuzion Malmesbury – Deon is truly upholding your name in the public. I would recommend anyone to deal with him. I can send him a WhatsApp at any time of the day and he always makes me feel like a priority. I recently had an issue with my sunroof. This morning I sent him a video showing what it was doing, and within 5 minutes Deon was at my workplace, fetched my car, and the issue was sorted out. 10 stars to you Deon and the Fuzion team! ⭐ Fuzion Malmesbury, you have gold in your team. May God bless you and I hope you go far in this industry.
0 replies
1 month ago
Poor Serive
I received a whatsapp on Friday from Courier it saying my parcel is out for delivery. I waited the whole day and no one showed up or even contacted me. I called them today asking what happened and i was told that i was unavailable to receive the package. No one called me or whatsapp me. Again they told me the packaged will be delivered today. Its 16:00 now and again i am waiting. I called again now and Caroline told me she can see the package it out for delivery but she will follow up from the CT branch and get back to me. Again im waiting. The service is so terrible. Communication is the key to excellent customer service.
53 replies
15 months ago
No Communication
On the 9th of January i enquire on how to submit a Funeral Claim. On the 10th i submitted the Funeral Claim. They rep**** back to say that i need to fill in section A. Which i did. This morning when i called they told me that the case is closed because i didnt fill in section A. The consultant told me that she would escalate the issue and that i should also reply on the email to follow up. Which i did..... its almost close of business and i havent heard back yet. I must say Capitec must improve on their communication skills. You cant close a case without informing the client, On what grounds was the case closed? Can i please have feedback..... I have several case numbers: 02150258 , 02157308, 02190719, 02153588, 02191962. I had no communication on this one of these case numbers. So i dont know if my claim was approved or decline.......and if it was declined i want a reason as to why
106 replies
19 months ago
Best Customer service
Now this is a company who you can contact and trust to do a job to the best of their ability. I dealt with Micayla and she aim to please. She never dissapointed me and kept me in the loop as to what is happening. Sometimes she would make a way if they are fully booked. Keep up the good work Micayla.
0 replies
19 months ago
Useless
I went to the branch on the 31 July to do my tax return. I updated my bank details and when i told the consultant that i want to change my surname as i got married. she advised me to do it online because they will ask proof.. mind you i had all the proof with me to do the change. I know its tax season and SARS is busy. The next day i got an sms that SARS wants proof of banking. Seriously, i was at the branch the day before why didnt she take a copy. if that consultant did her work the first time i wouldnt be writing a review on Hello Peter. Ok i got a letter to say it will take 21 working days for the refund to be paid. On the 5th September i phoned again. to my suprise they need more info. No where in the weekly communication that i get from sars it says refund on hold due missing documents all it says refund on hold due to banking deatails in the process of verification. fast word to last week. i got another sms to say that i need to update my surname and my bank account holder name. seriously and guess what, the 21 working days for the refund starts again from scratch. seriously SARS its 2 months now and still no refund receive. n mense sal sweer my bank is oorsee en julle kan nie die mense in die hande kry om te verify nie.
0 replies
55 months ago
Poor service
I applied for a loan on Thursday ( 30 September ) . I submitted all my documents but they keep telling me documents missing. but they cant tell me what document is missing. this is really frustrated.
53 replies
58 months ago
Bad Service
Good day, My mother applied for a loan on the 29 June. She explained to the consultant that she is retired and gets a monthly income from Old Mutual from her retirement fund. The consultant did the application and my mother was pre-approved for the amount that she needed. My mother submitted 3 months bank statement together with proof of income. Now she gets an sms everyday to submit a payslip. I mean she explained her whole story that she is retired and does not have a payslip. She called the call centre yesterday explaining her story once again but now this morning she receive another sms to submit a payslip. Seriously this is frustrated.
212 replies
64 months ago
Dissapointed
I am so disappointed in FNB insurance. I have been with FNB since 2015. I took out a funeral policy last year 18 July 2020. My father passed away on the 16th Jan 2021. I know they have a waiting period of 6 months. 6 premiums was collected and my father passed on the night of the 16th. My parents depended on me for everything. I took out a funeral policy to cover them in case one die. I dont know how i will be able to bury my dead. I have been a loyal member of fnb since 2015 and my claim has not been approved. And this is the treatment i get. I am so disappointed. My funeral policy number is FI5842833.
122 replies
91 months ago
Bonitas baby bag ?????
When I took out my medical aid I was promised a baby bag when I get pregnant. I fell pregnant this year in Feb. I was told to call Bonitas when im 24 weeks. On the 9th July I called. I got my hospital auth. Number and was told to call the baby line. I did, they took all my details and said the courier company will call me. Its November already and my baby is born and I still havent received my baby bag. Will I ever receive it??? Really bad service Bonitas especially for me that is a first time customer of u guys
630 replies
136 months ago
Banking Details
Good Day.<br> <br> I find it very strange that RCS group ( Game, RCS and Tekkie Town ) do not display there banking details on their website. It is really a mission calling into the call center just for banking details. Sometimes i want to make a deposito into my account but gets put off by phoning in, and when you send an email to request the details, they take forever to reply. I really need the banking details of RCS Loan, Game, Tekkie Town and RCS card. Really annoyed
77 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
7 (70%)