LM
Lerato M
Active since Feb 2015
14
Reviews
0
Industries
Reviews
14 reviews2 months ago
Refund Request - Decofurn is silent
We bought a bed online from Decofurn and received the purchase order number. Minutes later we realised that it’s just a bed frame and no mattress and immediately requested them to cancel the order. I sent and Immediately and first thing in the morning i called them and they acknowledged receiving cancellation. I was told they would respond on email. Then I received the email and i was told that Michelle has been assigned. I have since not heard from Michelle or the Business itself. I have been waiting for my refund and they’re just quiet. No responses to my follow up emails. It’s so disappointing that i am no longer a priority because i cancelled the order although i explained that we did not see the disclaimer and unfortunately our budget cannot afford us a bed with no mattress.
0 replies
4 months ago
Lack of Communication even after they took Accountability for the error
On the 30th of November 2025 I booked and paid for flight tickets for Mid Jan 2025. The payment was successful and i received my booking confirmation. On the 2nd of December 2025, South African Airways (SAA) reversed my payment…the money came back into my account. I then called and emailed numerous…eventually they request my bank statement to which i send them. They have since been quiet even after my numerous emails requesting feedback and calls. I am so frustrated. I am so disappointed. I keep telling them that I have the money that was reversed, please send me a payment link so that i can make payment so that i do not experience issues on the day of departure. All the people that work there including their finance department cannot seem to comprehend. This is so simple.
0 replies
4 months ago
Tymebank NO SENSE OF URGENCY IN RESOLVING MATTERS
On the 30th of November I purchased return flight tickets on SAA and paid via my Tymebank Virtual Card. They money was reversed two days later. I called SAA and they advised that I would need to contact Tymebank which i just did. They asked me two security questions. 1 was my name and 2 how much airtime I purchased on the day. Which i confirmed looking at the App. The consultant then tells me i failed the security check. How on earth can i fail when its my account and i am looking at my last purchase on the App to verify for answers. I am told that I need to wait a day. So now i must miss my flight because of this nonsense. This is not the first issue i have had with them. I am extremely furious because this trip is personal and very important to us.
53 replies
4 months ago
Macdonald Pretoria CBD Kgosi Mampuru
The level of incompetence at the Macdonald on Kgosi Mampuru PTA CBD is beyond comprehension. All the employees on the drive through are blatantly rude. When i escalated to the Manager his Name is Strike…he was worse. I ended up requesting a refund after they kept getting my order wrong. Then i had to wait for the refund. Took my 12 minutes to get assisted from the drive though to being refunded. I can excuse the bad service but the attitude. I am very disappointed.
0 replies
8 months ago
Uber Eats - Jay Peg BBQ
I am so frustrated by Uber Eats. I ordered Food from a place called JayPeg. I had to wait more than 45 minutes for the food to be prepared. Now i have been waiting for 20 minutes because all the drivers are cancelling. I escalated with UberEats and they tell me that if i cancel the order they will charge me for the food. What must i do with cold Mogodu when it eventually arrives? How is it my problem that drivers are cancelling?
0 replies
9 months ago
Paxi - Pep Bougainvillea Hercules
I used Paxi at Pep Bougainvillea in Hercules Pretoria on the 2nd of July 2025. According to their tracking system the parcel is still in their Pretoria Hub. I am extremely frustrated because i paid for the 5 day delivery yet their ETA is the 13th of July. Their WhatsApp is the most useless customer service especially because it doesn’t even provide an option for human interaction. This 5 day option is clearly a ****!!
0 replies
42 months ago
ZERO CUSTOMER RELATIONS AT FNB
Last week I wrote about my horrible experience with FNB. I was then told to lodge a dispute.... Which I did. Now I receive an SMS informing me that my DISPUTE WAS REJECTED. My money went out of my account on the 6th of November which should have reflected IN REAL TIME into my account from Tyme bank SHOULD WE ESCLATE MATTERS TO OUR LEGAL TEAMS AND THROW TANTRUMS BEFORE FNB SERVICES US THEIR "SO CALLED CLIENTS ACCORDINGLY? I AM BEYOND FRUSTRATED. THIS IS MONEY URGENTLY NEEDED.
132 replies
42 months ago
TYMEBANK DISSAPOITMENT
Tymebank has an option to add money on their App from any other bank (you are required to link the account by adding the bank card details etc) Which I have done. I have linked my FNB personal account. I have used this service in the past and the money reflects IMMEDIATELY...until the 6th of November 2022. I am so disheartened by the lack of accountability and/or proper explanations from both Banks I added money as per the norm, but the money has since not reflected. It went out on from my FNB account on the 6th at 10:53 am. YET it has not reflected on my Tymebank account. I have been on the phone with both Tymebank and FNB with no one willing to actually listen nor take accountability. I am frustrated as that is money I urgently need.
396 replies
42 months ago
Tymebank/ FNB WHAT A DISSAPPOINTMENT
Tymebank has an option to add money on their App from any other bank (you are required to link the account by adding the bank card details etc) Which I have done. I have linked my FNB personal account. I have used this service in the past and the money reflects IMMEDIATELY...until the 6th of November 2022. I am so disheartened by the lack of accountability and/or proper explanations from both Banks I added money as per the norm, but the money has since not reflected. It went out on from my FNB account on the 6th at 10:53 am. YET it has not reflected on my Tymebank account. I have been on the phone with both Tymebank and FNB with no one willing to actually listen nor take accountability. I am frustrated as that is money I urgently need.
264 replies
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
10 (71.42857142857143%)