ML
MANDY L
Active since Feb 2015
10
Reviews
0
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Reviews
10 reviews14 months ago
My family all drive Toyota's but Toyota Durban North - NEVER AGAIN
NEVER AGAIN!!!! This is the second time I have taken my car for a service at Toyota Durban North, only for it to be returned to me with faults / rattles that weren't there before. But there's more… I took my car to have it's yearly service for that reason only - its yearly service. There was NOTHING wrong with my car. I did however ask them to install a new battery and only because I was previously told (by Toyota Durban North) that my battery needs replacing after x amount of years. 1) I arrived and was asked to recite my contact number, which I did, also mentioning that all my information had remained the same. I was then asked to sign on a tablet. All good so far, because I was signing for my details(?) Then I was told to go ahead to the front, complete the form for the driver to give me a lift home and take a seat. Which I did. 2) The driver later picked me up again to fetch my car & here's where it gets interesting. When asked to make a payment for the new battery, I did that and received the invoice. Then I was asked to sign for the service parts, which I did. However, I noticed a copy of my signature on another page, when I queried it, I was told “you signed for that when dropping your car off” (this was for “dents” etc on my car. I rep**** that “I didn't sign for that” but considering it was getting late, decided to look at my car when I got in. 3) Immediately I noticed that my car wasn't even cleaned inside, as a matter of a fact, there was dirt/marks that weren't there before. So I drove ± 200m, stopped the car and started taking photos. 4) I took photos of all the dirt, as well as my kilometers (proof that I didn't drive anywhere else). 5) I then decided to check the new battery “just in case”. Well, the battery installed and the one on my invoice were 2 different batteries! 6) Now after 5pm, I returned to Toyota to enquire what happened. I told them about the battery difference but when they denied it & because of the time, I didn't have much of a choice but to take it up the next day. 7) Driving home, I was in for another surprise, there was a rattling coming from the dashboard area which WASN'T there before. I immediately took my cellphone and recorded a video, once again for proof of time and kilometers, as well as the irritating rattling noise. (By pure luck, I took a video the previous day to send to my sister about something I drove past and had further proof of date and kilometers with NO rattling.) 8) The following morning I went to Tiger Wheel and Tyre to confirm the size of battery that should be in my car. I also contacted “First Battery” to confirm the prices of the battery that Toyota Durban North installed versus the one I was invoiced for - I was invoiced for a more expensive battery (R100+) AND paid the amount that I would have paid if I kept my old battery (discount is app**** when handing old battery in). FYI, Toyota kept my old battery. 9) Back to Toyota Durban North I went with all my proof and info. 10) I arrived asking for the branch manager. Glenda (Austin?) came out of her office & when I asked for a few minutes of her time, she rep**** that she was busy with a call. I said, “I don't mind waiting”. But she basically “refused” saying the service manager could help me - Mr Naidoo. 11) I spoke to him and (a) He said I received the battery that my car required. When I explained that that was still no reason for charging me the the more expensive battery, he said (b) I could receive a refund of “R7” which was apparently the price difference. I requested to know where they received the battery from and when I was told “First Battery”, I informed him that I had contacted them earlier and the price difference was much more, as well as the fact that I was charged for “not handing in the old battery”. He insisted that (c) the price I paid was “Toyota's price” (±R500 MORE) and they could give me a new invoice with the R7 refund. 12) Regarding the dirt inside my car, the service manager said (d) they could re-wash / clean my car. 13) Regarding the NEW rattling sound, the service manager rep**** that (e) they “didn't know where I drove my car or what happened after the service”. This even after I played the videos as proof. 14) Well, I told him to keep his “R7 refund” and refused a new invoice that was being printed. I took my original invoice (proof of different battery installed) and left vowing to NEVER TAKE MY CAR THERE AGAIN! So, this goes out to everyone needing to have their Toyotas serviced. DO NOT GO TO TOYOTA DURBAN NORTH, YOUR CAR WILL BE RETURNED WITH PROBLEMS THAT NEVER EXISTED BEFORE TAKING YOUR CAR THERE AND YOU WILL BE CHARGED FOR SOMETHING YOU DIDN'T RECEIVE. Also, let's not forget that they basically forge your signature for details about your car that you DID NOT sign for (I'm almost sure they have a camera in that area that can also prove that!)
0 replies
27 months ago
You DON'T get what you pay for.
Ordered a Streetwise 5 at KFC La Lucia Mall - SUPPOSED to receive 5 pieces of chicken, 1x large chips and 2x coldrinks. The teller informed me that although I would still pay the same amount, I would NOT receive the coldrinks because their "soda machine wasn't working". She further stated that I could change the order to receive bottled coldrinks but would be paying much more. In this scenario, a person should either receive a DISCOUNT for the items you don't receive, or should just be told that that specific item/package deal was not available for purchase. Ended up paying for the Streetwise 5 receiving no coldrinks, stale chips and chicken pieces that looked more like the size of ***eon pieces. Unhappy to say the least!
0 replies
29 months ago
Meat *****s? More like slice of plain bread 😡
My son just ordered 2x meat *****s pizzas and when they were delivered, both of them had almost half of the pizza with no ingredients - no meat, no cheese, nothing!! Absolutely shocking!!! Probably the most expensive piece of plain bread a person can buy. I would honestly NOT recommend Pzza Hut. it was possible to share photos here, I would gladly do it as we have taken photos.
0 replies
30 months ago
"Simply Chicken"? More like Simply Crumbs with hollow centre
We have purchased "Rainbow Simply Chicken" for years but never again! Twice now the products were hollow inside with little tono filling/"chicken" - latest was the "Chicken Fingers" Definitely NOT 56% chicken as stated under "ingredients" listed on the packaging. Having bought 4 packages, (thinking maybe the previous time was just a fluke) we were fortunate enough to return the other 3 packs because NO WAY will we ever chance wasting money on this product again. (And funny enough, the store manager did not even question it but rather mentioned having the same experience!!) It's a pity I'm not able to post pictures here as we did take photos and it's quite shocking to day the least.
0 replies
39 months ago
DON'T waste your money on Maxidor
If I could give them a negative amount of stars I would. 😡 I purchased and had the "ultra" security gate installed at the end of December 2022 and I am not impressed at all! Not only does the gate look CHEAP and poorly made but the after sales is atrocious. Let me explain... 1. Yes, it is installed outside, within 5km of ocean 2. Yes, it is cleaned - not 2 a month but once a WEEK 3. Not even 2 months after installation, it is rusting EVERYWHERE (even the "cheap" security gates from Makro etc last much longer) 4. Tried calling sales rep (Mpho 073 ******6) several times with no answer 5. Messaged sales rep 6. Sales rep eventually messages back stating "you have warranty on the product". No further communication. 7. Called Umhlanga Branch office (031 8120495) - was told by lady (assume from previous discussions it was Charmaine?) she'd talk to rep & get back to me. I'm STILL WAITING 8. Tried messaging sales rep again. No answer. Funny how everyone was immediately available and replied for quotes and when payment was paid (full payment was done, no "deposit first") but now I'm waiting weeks with no response. I would NOT RECOMMEND MAXIDOR - you'd be better off with another product.
0 replies
44 months ago
DO NOT BUY ANYTHING ONLINE USING MAKRO
Had I read other reviews here, i would have NEVER purchased anything online using "MAKRO" - Be warned ... DON'T DO IT!! I made a purchase of a Centurion Nova 2 remote. When I opened the package, I noticed the box containing the remote was torn. I thought "ok, it could happen during transit". Uhhh NO! When i proceeded to open the box, the remote not only had scratches / scuff marks on the front, back and sides, someone also had written the number "69" in permanent black koki on the back! I WAS SENT A USED ITEM! 😡 I IMMEDIATELY (within 5 min) called customer support who ensured me a replacement would be sent, all i had to do was send an email with photos and my order number. I sent the email as requested. Well, a day later I received a response... "first complete this form & add photos". Once again I did as asked and added that I needed the replacement ASAP as it was TIME SENSITIVE (further delay would result in me having to pay additional callout fees to the complex's security company to set the remote) Another day passes. Again I receive an email. This time stating "once the item is collected and returned, it will be assessed and then a decision will be made". SERIOUSLY??!! Makro (who says it "wasn't them but a third party") sent me a freaking used remote but I must wait for it to be "assessed and a decision to be made"??? Oh, and let's not forget, when completing the "form" you are asked to choose a suitabke date fir collection of the faulty item. I of course sekected the first available date, which happened to be a Wednesday, only for the courier to phone me on Tuesday to say they where there ti collect. Now sure, I would have preferred it to go a day earlier had I known BUT I was no where near my home to hand the item over because according to the "form", the first available date was WEDNESDAY!!! It is now over a week and no replacement and no money refunded either - I informed MAKRO that should I not receive a replacement by Wednesday, I would prefer a refund and take my business elsewhere. Makro Online is USELESS - they expect immediate payment before delivery, deliver used items and then make you as customer wait days on end with no outcome. You have permanently lost me as a customer!!
316 replies
53 months ago
Rude and Ripping customers off
Reviewing KFC as a whole as well as KFC La Lucia. Was just sent to buy LARGE pops - are you kidding me? The new "large" is the size of the OLD regular chips,. I mention "old" because order also had large chips which is now the size of *maybe* the old medium chips. NOT impressed. Prices are up yet quantity is way LESS. KFC you are ripping people off! (I have SMALL hands and size small medical gloves are too big for my hands yet the "large" box of pops could fit lying flat on my hand) As for KFC La Lucia - not impressed with your attitude towards customers either. I was busy ordering at the teller, I hadn't yet paid so asked if I could change something on the order. The answer - NO, because apparently they'd started to prepare it already. Huh?! I hadn't even paid yet!! I then waited almost 20 minutes for pops, chips and a streetwise 2. Adding here that the place was not busy when I went in, with only 2 other customers. (Thanks for giving me the white meat I asked for because my order couldn't be changed -> yep, did NOT receive that either.) So guess my thanks to KFC is for (1) ripping customers off, (2) being rude and (3) for not doing what you said you would. I WON'T BE BACK!
0 replies
60 months ago
Samsung South Africa knowingly sells faulty product and only responds with generic replies with NO solutions
Firstly let me say that there really should be an option for a ZERO STAR rating because at the moment I don't believe Samsung South Africa even deserves a 1 star rating. That being said, I am writing this review with the hope (yeah right, as if) that something will finally be done. What I want to know is how can Samsung South Africa even sell a product which they clearly KNOW is faulty? I am talking about the Samsung Galaxy Buds Plus where the right bud loses sound - information freely available on the internet and the Samsung website itself where countless customers have experienced this exact problem. Or go ahead and ask someone you know who bought them, the answer will be the same. Worse than that (if it's even possible) is after I experienced this with my first pair of Galaxy Buds Plus after using them for 3 weeks and went back to the Samsung store where they were purchased, I received a replacement pair BUT had to wait for 9 WEEKS for said replacement. And then after using the 2nd pair for 2 weeks, the same problem - right Bud lost sound. Back and forth between the retailer/Samsung Store and the Samsung Service Centre did not get me anywhere. I then wrote a 1 star review and received the generic reply of "the issue has been forwarded to the Escalation Department and someone will contact you". This is how it went:.. Day 1, write review and receive generic reply. Day 2, receive a call from "Escalation Department/Desk" late afternoon to get derails about problem and say "Technician will contact me". Day 3, receive a call early evening from Technician who after going through various steps with me, confirms the problem with the right bud and says Escalation Desk will contact you. Day 4, Escalation Desk calls again to say heard from Technician that right bud is indeed faulty and Buds must go in to service centre (a-freaking-gain) to be assessed before I can receive refund - "someone" would fetch them from me & take them because I admittedly said I refuse to waste any more money on petrol driving up and down. **I honestly don't know why because even the technician confirmed there is a problem with the right bud.** Day 5, I receive an email from the "Escalation Desk" to request Buds serial numbers, etc. I then replied to the email with all the information requested as well as sending a copy of my original invoice. But it is now DAY 10 and NOTHING HAS CHANGED, no one fetched the Buds, I received no further calls and/or emails and there has most certainly been NO SOLUTION to the problem. What's the bet that after posting this (the second) review, I once again only receive the generic reply about the issue "being forwarded to the Escalation Desk and someone will contact me." So yes, I AM BEYOND FED UP and Samsung South Africa deserves a ZERO STAR RATING!!!
213 replies
61 months ago
Samsung Buds Plus useless and Samsung knows about it!
My entire house consists of Samsung products ranging from washing machine, tumble dryer, fridge, television, cellphones etc but I have never experienced so many problems as I have with the Samsung Buds Plus. Of I could give it a ZERO rating I would. I received my first pair and after 3 weeks the right bud lost sound. After returning to the store (Samsung Gateway) they sent it in to be replaced. After numerous calls, I received a new pair 9 WEEKS later!!! I was guaranteed the new pair wouldn't have the same problem because the first pair came from a "bad batch" - quote. Well, I was busy moving and finally got a chance to use the new (2nd) pair and 2 WEEKS LATER THE EXACT SAME PROBLEM!! The right bud lost sound. Fed up, back to the store I went and I was told to go to the repair center myself - this afyer I said I DON'T want it "repaired or replaced" because after doing research myself, discovered that this was a common problem with Samsung Buds Plus - right bud losing sound. I therefore wanted my money back. But, off to the repair center I traveled. Get there, explained the issue only to be told I must hand them in to be assessed for repairs (assessment alone would take 3 to 4 working days). I again said that is NOT what I want, I want my money back. Only to be told but then you must go to the store you purchased it from. This after I explained the store sent me to them!!! I also tried calling the customer care line via the Samsung South Africa head office but only to be told "go to the service center for assessment". So here I am ... still with my Buds and the right bud with no sound. P.S. I also tried the tips provided by Samsung -- reset the Buds and/or to delete app and reload it -> IT DOES NOT WORK!! I am beyond fed up. My advice: DO NOT, I REPEAT, DO NOT BUY SAMSUNG BUDS!!!!!
213 replies
137 months ago
SHOUTING DOCTOR
On Fri 13 Feb 2015 at about 10am I went to Umhlanga Hospital Emergency Dept. Doctor Khahla came into the cubicle where I was & asked why I was there (I only found out what her name was afterwards due to the fact that she did not bother to introduce herself to me). After a very brief examination she informed me that she would be giving me a drip & injection for my condition, to which I explained that I had previously used this specific medication & that it did not work for me. In reply to this Dr Khahla started SHOUTING at me loudly and harshly ... quote: \what do you want from me"";etc. This was done in front of a nurse that is a witness that I did not do anything to provoke such behaviour from Dr Khahla & also that although I was brought to tears by this remained as calm as possible and said I would not stoop to her level & shout back at her. I merely said that the medication she wanted to give me did not work for me. I must also state that the volume of the dr's voice was so loud that the other staff and patients in the emergency department heard her and also what my problem was - so much for confidential"""
106 replies
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4 Star
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3 Star
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2 Star
1 (10%)
1 Star
9 (90%)