JJ
Joan J
Active since Feb 2015
30
Reviews
0
Industries
Reviews
30 reviews1 month ago
Amazing, outstanding 👏 Services from PMB
I can in all honesty say the BEST 👌 INSURANCE GROUP EVER!! From communication, to approval of tow truck on day of accident, to getting back after I submitted all documents after everything was explained to me. Again communication is very much important when things happen. But from Monday after the accident we were in constant contact, whether by email, sms or telephone. I was advised very quickly that the car had been written of. After that Again I was assisted with what is next, and the person on the phone having so much empathy and understanding of emotions you dealing with, I couldn't ask for anything better at a time where you are stressed out they made sure that I was kept updated on the progress, and that progress itself was amazing 👏. I would really recommend them as for the trusted service, the efficiency, the communication everything a person needs when you have gone through a incident that really emotionally drains you, but also knowing that you are in amazing hands with PMB.
2 replies
6 months ago
Very very happy with...
Very very happy with Prime's over all service and assistance 😀
1 reply
15 months ago
Very Bad service
After waiting almost 5 hours 😡😡 they have the audacity to take people in who came after me. I asked what to do and tried to talk to the sister and the door was shut in my face!!! Needless to say people need to learn manners!!! It's disgusting 🫣 how a person can be treated!!
0 replies
37 months ago
Finchoice-WORST SERVICE and WORST LOAN COMPANY
Please don't ever take a loan with finchoice, coz if you dare to be late on a payment, you are actually harassed by them like 5 too 6 times a day, on top of that you have to deal with the most rudest customer service agents where I don't know where they get to be employed. As they have no manners or any etiquette to work with customers whatsoever!! And this is just in a span of 2 days where I am so sorry for ever taking this loan out with them if I had known that I was going to deal with harrasment, and rudeness, and someone who doesn't even give me a chance to talk. At this moment I'm just trying to sell my personal stuff so I can pay off the whole damn loan, also to find out they unlike other loan companies Don't offer discounts for settling early, this is absolutely disgusting. As a company this is a reward to your client for settling everything early. Something finchoice clearly has to learn. I will never ever recommend finchoice to anyone I know just because of what I have been put through up to date. I personally would appreciate a manager to get in contact with me.
1 reply
37 months ago
Takealot not wanting to stick with warranty still in effect
In December I shopped around for a quality school bag for my son, as I also am a regular supporter of takealot where possible I went through there bags compared it to prices of the outlets that sells school uniforms, I decided to go with Takealot as I have NEVER been let down with any of my goods, and my son's school bag came with a 6 month warranty. Now they collected his bag Friday the 12th of May, I started enquiring why I have not heard anything back as it was supposed to be a simple exchange, just bring a new bag (as he is now using his old bag again) they came back to me stating that they were declining the return, basically that my son had damaged the bag. This was on the 16th of May, again I had to go bag and say that I didn't want an exchange based on the bag, the wheels didn't even last 5 months! So either process a return so I can purchase the same one that he had before or Bring a replacement bag, as he sure doesn't sit and say let me break the wheels, they have a lot of books which have to go from one class to the next, you can't expect kids to put these bags on their backs. My son is in grade 7 and of small build.
0 replies
38 months ago
Discovery Life - VERY BAD SERVICE
I've decided that I have to bring to the attention of all people reading here that the Life insurance being taken out by Discovery Life has a clause they don't tell you about, this month is the anniversary month of my husband who committed suicide. Now according to the so called experts this was planned. This is a very dangerous statement to make as neither me nor Discovery can make this statement if there was a letter confirming that he was planning this - which there wasn't!! And he hung himself not shooting himself - I had to find him. And the day I phoned discovery so I could question on the pay out I was simply told this was planned and no pay out was going to be done! Leaving me with two young ***s and not sure what to do - at that stage I was already exhausted of fighting but I have now mailed Discovery on the 2nd of May and said that we can meet each other half way - just so I can catch up on a few bills and perhaps buy my ***s some clothes as I still have not found a Job and they have already pocketed all the contributions - now I have asked to come to the table and give me just half of what would have been the pay out amount, Discovery still have not responded. I feel that Discovery is being very disrespectful and not taking into account that they are leaving a widow and her two ***s - without a source of income as my husband was our provider, now the parents must help as I have nothing I sold what I had to just pay some bills but I still have some accounts that need to be paid. Hence why I am asking to meet me halfway, that way Discovery still gets to keep some of their money as this is all that is about for Discovery, when for me and my ***s just want to breathe a bit. Hope that I will hear from you by tomorrow!! I'm sure that there are more people that have had the same experience than me - please don't keep quiet as I feel the policy surrounding suicide should change.
1 reply
43 months ago
Pathetic response time and excuses
Hi,besides it being probably the most difficult almost two years of my life, in the past two years combined I have paid in over R100k in shortfall for my chronic meds as well as my boys. At the beginning of November I contacted Bonitas as I was to find out regarding a procedure my Neurologist wanted to do to minimize my daily headaches, this was declined, fine, I then asked if the consultant could check why I am paying in so much as the previous month was R5k and the month after R3k as I had to learn to work sparingly as I don't have money, not finding a job, and for people who have been trying to help me it's alot of Money. She proceeded to tell me that neither one of us was registered on the chronic side, which is shocking considering that we have been with the medical aid since 2017. So between Bonitas, the broker and previous medical aid what the heck!!!! Still the consultant who is the only one who I can say that I worked with in this month who actually did her best job, told me what to do, I Emailed all documents and our chronic was registered in 3 to 4 days. Next challenge- REFUND. I Was told that I would only be able to get a refund for September and October. Fine, when I spoke with the first person, round November 4th, we went through both claims as my claims are monthly for my medication for myself and my boys. We're now on 26 November, now on different stories, they want proof that I have paid, ICD10 CODES, so I explained, I can't walk out of the pharmacy with our medication which is very important and expensive, so why would I not pay? I did send the invoices with the ICD10 codes on but I am really fed up with this and I have asked that a senior manager contact me, for this I am also still waiting?? So my frustration is beyond its limits!! As not only is it over a month now! It's getting close to Christmas 🎄, perhaps then you could do 2 more months? Or just actually authorise my MRI which for an epileptic person is required, especially when I had 3 fits in January on which did cause me some damage. Can I expect some calls and answers now??
2 replies
47 months ago
I would like to write a review about 1st for Women
I would like to write a review about 1st for Women. Excellent!!! The service I received was beyond professional and I am super excited about starting my journey with you. I was handled with respect and care which is how all people should be treated. He was patient with me and if I had questions they were answered. ⭐⭐⭐⭐⭐
1 reply
48 months ago
Contact Centre does not answer to assist with e-filing Issues!! WHICH ARE CRITICAL
For 3 Days now i have been trying to get through to the contact center - I got through on the 1st of July as my ITR12 was not loaded - since then every day I spend up to TWO HOURS trying to get hold of the contact center as in my calculation they did not include my medical aid which is the main reason for doing my tax returns. It would be great if someone can call me back so I can get my return sorted before i file it because how it is now is now is totally incorrect. I need to have this corrected in order for me to have the correct refund amount - URGENT ASSISTANCE WILL BE APPRECIATED
0 replies
59 months ago
Lack of communication and customer service BA113183693
To whom it may concern I have been with MTN before and left due to lack of communication and customer service. Again when I try to give you a chance with something as simple as a data sim this even is to difficult to deal with. Since last year I have been contacting MTN as I got retrenched and new I fell behind, MTN NEVER considered to contact me letting me know that the account was changed to a cash account, also when requesting the statement I was told this couldn't be done I had to go in to the store. This is my first customer service and communication issue. Then when I went to the store just after my husband passed away as the data sim was for him, I was told that i couldn't pay as it was handed over. I then proceeded to contact the call center to give me details about who it was handed over to and told someone would call me back in 5 working days. After 2 weeks no call back, I called again same story someone would call me back in 5 working days, and the account apparently is not with legal but MTN has just blacklisted me!! Today 02.08.2021 I called again, apparently my ticket still shows in progress??? Which I find ridiculous and Time consuming!! As I went to the store 2 months ago, so how long does it take to get a straight answer and get it resolved? I have to sit with this issue whilst resolving all my husband's things, and MTN has taken longer than what some other things took to finalize for my husband. I Honestly feel that this is a customer service business which is clearly not been done. For the small amount which you are causing my credit to be affected, Honestly feel like you can write it off. I've spent more money calling MTN since last year. I await your urgent response. Joan 079 878 6346
0 replies
Review Distribution
5 Star
4 (13.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (13.333333333333334%)
1 Star
22 (73.33333333333333%)