GM
Greg M
Active since Mar 2015
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
Billing issues and incompetence.
Have been trying to add a new credit card for payment of my Superflex which will lock on 6th Feb due to non-payment. Every response has been from a different consultant, none of who appear skilled enough to resolve my problem. They all tell me to uninstall the app and reinstall, or try again. The last one told me to visit an MTN store. The consultant there was equally as useless. I have asked for someone from their billing department to contact me, but nobody does, so i guess my MTN service will terminate on 6th Feb and I shall have to go back to Vodacom. How does a company with such shocking service survive?
0 replies
12 months ago
Won't sell internal parts for self repair.
Nespresso say they don't sell internal parts for Nespresso machines. I need to pay R900 plus VAT for a "Service" and then they will determine what's wrong, repair it, and I will need to pay whatever they charge. I've opened the machine, and it's a simple plastic part that has broken. I can buy the part on Ebay, but with exchange rates it very expensive. Don't buy machines for which they refuse to supply internal parts. You don't need to be a rocket scientist to repair these things. They just hold the manopoly. Will 3D print a replacement which will probably outlast the original.
0 replies
12 months ago
Won't sell internal parts for self repair.
Nespresso say they don't sell internal parts for Nespresso machines. I need to pay R900 plus VAT for a "Service" and then they will determine what's wrong, repair it, and I will need to pay whatever they charge. I've opened the machine, and it's a simple platic part that has broken. I can buy the part on Ebay, but with exchange rates it very expensive. Don't buy machines for which they refuse to supply internal parts. You don't need to be a rocket scientist to repair these things. They just hold the manopoly.
0 replies
29 months ago
Disgusting service & no respect for the Consumer Protection Act
Firstly I don't see Takealot responding to any of the complaints, so I guess we're all wasting our time here. They clearly don't care. Returned a R6000 TV to them immediately due to not being able to fit one of the legs. Used return option "no longer wanted - changed my mind". So never switched on, but unboxed. Collected and return rejected because I had opened the box. Duh ... how would I know the leg wouldn't fit without opening the box? Made contact with Hisense. Their technician asked for photos of the problem which I sent. He confirmed this to be a manufacturer defect and they issued a credit to Takealot for them to replace or credit me. They may not deal directly with me. Takealot said because i didn't select the "faulty" option when I logged my return, they have shipped the same TV back to me. I must then log the issue as "faulty" and they will collect a again. Can you believe the insanity, an no call from a supervisor / manager as requested multiple times, and obviously no TV for Christmas. Can't wait for Amazon. They'll blow Takealot right out of the water.
0 replies
29 months ago
Hisense customer service sucks
Purchased a 55" Hisense smart TV from Takealot for R6000. Unboxed and was unable to fit the one foot due to the aperture being too small. Called Hisense who asked me to email a detailed description of the issue with photos which I did, and said I would receive a response after 24 hours. Waited 48 hours then had to call again. Now told that with 72 hours (ja right) they would send a technician to evaluate the issue, and maybe THEN I would receive a replacement TV. Simply returned to Takealot for a full refund and will try another brand. Hisense make decent products, but their customer service & quality control sucks.
216 replies
40 months ago
No high level tech support
I've been having an ongoing issues with my inverter dropping off the wifi. They blame my wifi but all my home automation stuff works perfectly. The wifi ****le is only warranted for 2 years, so I say OK i'll pay for a new ****le, but nobody can even supply me with one. The ladies on the helpdesk do their best, but no tech support from anyone beyond them. How do they even continue to operate in South Africa? Be aware. Just buy a Sunsynk or Deye rather.
0 replies
93 months ago
Pathetic after sales service
No after sales service or support whatsoever. Even called me late on a Sunday evening encouraging me to make a decision. Convinced me to go for the most expensive option. Took my money and that was it. Now ignores my messages.
0 replies
135 months ago
Repairs backlog
I handed in a 2 month old inverter under warranty that failed after 2 uses totalling about 90 minutes. 2 weeks later it hasn't even been looked at due to an apparent backlog. Asked for a replacement unit, fund or credit to purchase a replacement but they won't do anything until they have looked it my unit. I have also never received feedback. I always have to call them. A week ago they promised to expedite. Today again they promise the same. Hugh, the sales manager in JHB won't even commit to anything. I must just wait until they are good and ready. Reminder to self. Never buy anything from these guys again.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)