ML
Monica L
Active since Mar 2015
11
Reviews
0
Industries
Reviews
11 reviews4 months ago
No way to cancel subscription
There is no option on either of the dstv apps to cancel my subscription. I am paying R800 per month and I can't afford it anymore. When I try to go on WhatsApp, the feedback is that they can't find my profile. When I go on the live chat it says that I am contacting outside business hours. Which is not the case. They make it impossible to cancel anything or update your subscription. This is my second time that I have had a subscription and I have NEVER had a good experience. The multichoice marketers phone me several times a week to sell me products, even though I have a current subscription. If I am not assisted during this week to cancel my subscription, I will take legal action.
0 replies
10 months ago
8-Month old baby: traumatic blood drawing incident
On 29 June 2025, we took our 8-month-old baby to the Netcare Sunninghill Emergency Room due to concerning symptoms. Our baby has a heart condition, so any medical situation is especially critical. The attending doctor requested blood tests to check for infection, and Ampath was called in to draw the blood. Before the procedure, I asked how much blood would be taken and was told it would be only 4ml. We were then asked to leave the room while the blood was drawn. From outside, we could hear our baby screaming intensely. Through the frosted glass, we observed one of the nurses repeatedly wiping the floor—returning to do so more than four times. When the procedure was over, the ER nurse appeared visibly shaken as she handed our baby back to us. He was extremely distressed and difficult to calm. Just two minutes later, Ampath returned, stating that the doctor needed more blood. Again, we were asked to leave the room. Once more, we saw the same repeated floor-wiping behavior. After the second attempt, I entered the room and saw blood spatters on the floor, wall, and door—partially wiped but still clearly visible. When we asked the doctor about this, she said she would speak to the nurse. The nurse later explained that blood had spilled from the syringe after the draw. However, this explanation did not align with what we witnessed—multiple rounds of wiping and visible blood stains in several areas. Our baby was left with multiple needle marks on both his hands and legs. I have photographs documenting this. For a baby with a heart condition, it is absolutely vital that procedures are done with care, precision, and minimal distress. While we understand that drawing blood from infants can be challenging, it is expected that trained professionals—especially those from a laboratory—are equipped to handle such situations with the utmost competence and compassion. This experience was deeply traumatic for us and, more importantly, for our baby. The lack of transparency, the distress caused, and the questionable handling of the procedure are unacceptable. We hope this review serves as a call for accountability and improved care standards, especially for vulnerable patients.
56 replies
10 months ago
Unfair billing and breach of contract
Last week telkom phoned me to upgrade my phone. I preferred not to upgrade and just keep the phone that I have. The caller then confirmed she updated my contract by removing the amount for the device which has been paid off. I am then only paying for my data every month. The amount she confirmed was R160 pm. This week, the old amount was deducted from my bank account via a debit order. Over two days ago I emailed Telkom support to request that they rectify this. I still have not heard back from them. Email ticket #49480 Also this morning I tried to buy data online via their website. The amount was charged on my credit card but the data was never loaded to my phone. My number is 0817329757. It is against the law to deduct an unauthorized amount from a client's bank account or credit card. It is considered unfair billing and breach of contract.
0 replies
10 months ago
Incorrect and overdue payment
We put items up for auction with Stephan Welz which took place in April. The items were sold in the April auction. We had to follow up over 4 times to make sure they paid us the earnings from the items. After receiving the statement only in May, the wrong commission amount was stated. We asked them to rectify the commission, which they said they would do. The wrong amount was paid to us now only on 20 July, which included the incorrect commission amount. They still owe us over R10 000. This process took more than two months and many follow ups from our side and still we have not been paid the correct amount.
159 replies
10 months ago
Inappropriate adverts
Pinterest used to be the place where I get inspiration and collect ideas. Now every second pin is an advert. Most of the ads are not relevant to me. Most of them have half naked women in, showing off their body parts. I opened Pinterest the other day in a meeting at work to show my team an idea for an event. Right next to the pin was an add for something to do with underwear and it had a woman in it who was undressing. I was embarrassed and had to apologise to everyone. There are also ads for games that contain domestic violence, child abuse and ***ual content. It is exhausting trying to relax and look at beautiful things while inappropriate and irrelevant content is being pushed to me.
0 replies
11 months ago
Great financial support
We have been supported by our financial advisor Vanessa Zandberg for many years now. She is very professional and gives us amazing advice. We have been able to properly grow our investments with her help and enjoy doing our reviews with her. Her office is always quick to respond.
58 replies
11 months ago
Course finalisation error
Last year, I completed a course with Red and Yellow. It is now over a year later and my certificate has not been finalised. Before I went on maternity leave last year in October, I made sure all documents and paper work was completed. They still have not issued my certificate. It is not clear on the system whether I even passed. There is no feedback regarding my certificate. I have repeatedly emailed them to request finalisation. Since the beginning of the course I realised that I am not receiving any of the course updates and communications, because my colleagues were receiving these emails and had to forward them to me. I have emailed the course administrators several times since then to request for the error to be rectified, because it has had an influence on my submissions and understanding of the course tasks. This started in April last year. Since then, there has been no rectification of the error, even though I provided two different email addresses that could have been used. I sent through my concerns via email at least 3 times and phoned over 3 times to speak to my facilitator. I was told they would phone me back, which happened only once, with no success for the error being rectified. I have to submit my certificate to my workplace to prove that I have completed the course. The delay in this process may present consequences for me at work.
58 replies
129 months ago
Query is taking longer than a month
This is the third report that I have posted regarding the same query. Purely because no one at MTN is giving me feedback. I have emailed Veronica Smith (CIP Administrator) back and forth for over a week now. My money has not been refunded. I asked Veronica to forward my complaints to the relevant department, but then I receive a link to a survey which took 10 minutes to load. I tried 3 or 4 times to complete the survey. Veronica did not tell me how long it was going to take, only that it might take a while because I was not able to change the reference on a Proof of Payment that I havve sent now for the forth time. I have asked her to cancel my contract and asked her to give me feedback twice from last week Friday and she has not responded. I keep on addressing the fact that no one picks up the phone and phones me to resolve this. I have to keep following this up by myself. How can MTN treat their customers this way? How is this acceptable? How does MTN allow me to keep on following this up on my own after 2 Hello peter reports on the same query????? This is completely unacceptable.
75 replies
129 months ago
Still no feedback after a Hello Peter Report
I posted a previous report last week explaining my situation. In summary my debit order did not go off in August. I paid the money immediately. After more than a month, over three telephone conversations, an unpleasant experience at the Centurion Mall branch and MTN responding to my Hellopeter query asking me for the Proof of payment AGAIN, nothing has happened. They have debited over R900.00 this month. After i have faxed the proof of payment upon request LAST WEEK, no has contacted me or given me feedback in any way. I am cancelling my contract.
75 replies
129 months ago
Service suspension after payment
In August 2015 my debit order for my cell phone contract did not go through. I received an sms on 11 Aug, stating that i should pay R483.22 or my service will be suspended. I paid the money on the same day. Two days later my phone stopped working. I cannot receive or make any calls or use my data,etc. Two days later I received an sms stating that my service would be reactivated in 2 to 24 hours. Three days later I still had no service. I went to MTN in Centurion mall. After waiting for 30min I spoke to a lady who was very rude to me and refused to help me without a proof of payment (after i had emailed the document a week ago). I refused to leave before being helped. She then phoned the MTN customer care centre? and gave me the phone? I spoke to a lady who switched on my service. And now about a week ago I received the same sms stating that I still need to make the payment for the same amount and that my service will be suspended. Since then I have spoken to 2 call centre agents stating that the amount is not reflecting. I have resent the proof of payment last week. A debit order of over R900 went off of my bank account yesterday. No one has contacted me.
75 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (54.54545454545455%)
1 Star
4 (36.36363636363637%)