MV
Marina M
Active since Mar 2015
10
Reviews
0
Industries
Reviews
10 reviews65 months ago
NON DELIVERY of ONLINE product
I ordered a product online on 27/11/2020. The courier confirmed best time of delivery on 4/12/2020. The product was never delivered. According to your tracking information web page, the 9 reasons for non delivery is: "Contact not available". You were unable to provide proof of 9 calls within the specified time frame. I requested a refund - still waiting.
0 replies
79 months ago
Standard Bank Credit Application Journey
Dear Standard Bank, New Credit Card Application/Account During the weekend of 10 October 2019, I applied for a Standard Bank product via your website. I opted to apply for a credit card, specifically offered by your financial institution noting the sleek website and surely the user journey has passed QA. Right hey?! Please find my findings based on my user experience: Online application via your website during 10 October 2019. Received a SMS on Monday 14 October 2019 from Standard Bank stating my application is being processed. Received a phone call on Monday 14 October 2019 from the Call Centre agent stating that my documents were not received. Received a SMS on Friday 25 October 2019 stating my application has been opened. Received a SMS on Monday 28 October 2019 stating my credit card has been delivered to Jeffreys Bay branch. Side note: 681 km from Cape Town. Received an email on Monday 28 October 2019 to submit, 3 months bank statements, payslip, ID etc to digidocs@marketsa.co.za. Based on my findings, unfortunately your QA testing was inadequate and failed. Standard Bank, this is quite disappointing! Was your intent to play yo-yo with my emotions? Then you did not disappoint. I am also aware of the banking code which requires you to behave sympathetically. I am also aware of the privacy legislation in the EU and SA to break away from an accurate single customer viewpoint. Now, I totally understand why you feel I should take a road trip along the beautiful Garden route to collect my new card in JBay. I get it, a bit of surfing and fun in the sun is highly recommended. How would you suggest we proceed or resolved this situation? I look forward to your reply and a resolution to your problem and will wait, before seeking a response from another source.
210 replies
90 months ago
R250 PARKING TICKET - WEMBLEY SQUARE GARDENS, CAPE TOWN
Dear Redefine Properties, May I say how considerate it is of you to bill my parking ticket at Wembley Square, GARDENS, CAPE TOWN on Friday 30 November 2018 with R250. (TWO HUNDRED AND FIFTY ZAR). I was so excited when receiving my R50 change in R5 coins. Most Property Agents I have dealt with aligns parking fees in accordance with hours parked. I am intrigued as Wembley Square had many parking spaces available on Friday evening and still the absorbent charges. Anyway, I have spoken to Virgin Active, however they are only a tenant and Security just showed the print out of the fees. From what I could establish, there is no ownership of the parking... NO ONE KNOWS... I feel awareness is critical in this matter. Naturally I will never visit Wembley Square again BUT I will definitely share my experience with everyone I encounter. Thanks for the opportunity to deal with you.
0 replies
102 months ago
Invalid Vitality transansaction - Reimburse my account!!!
Dear Discovery Vitality, I’ve been in telephonic contact with your Call centre on 6 November 2017 confirming that my Vitality membership was indeed cancelled. Reference contact: Melissa Cupido @ 11:22. (Your recording should confirm this.) On 1 December 2017, my account was debited with R219, reference Group risk. I’ve send the following emails to ********** with a screen print of my membership as per your portal: 2 December 2017 @ 11:42 - Automatic response ref: ********** 617 4 December 2017 (portal attachment) @ 06:47 - Automatic response ref: ********** 315 5 December 2017 (portal attachment) @ 08:18 - Automatic response ref: ********** 408 While I understand, you’ve send an automatic acknowledgement, I expect this matter to proceed and understand whether it was a simple oversight or fraud and WHEN will you reimburse my account?
0 replies
102 months ago
SAPO: Lessons learnt in 2017
A “Dear Santa” email is labelled in the same category as a “Dear Post Office email. The chances to find Dear Santa in Lapland is greater than finding a SAPO officer to unlock a post box in Table View – West Coast Village. I’ve learnt a creative genius has changed my lock for some obscure reason. I’ve even done my due diligence in the last 5 months: • I’ve enquired from fellow clients if the post boxes are still operational. SAPO gives me the Roxette “the look” and clearly feels “I am foreign”. I understand your systems are not linked nor online... • I’ve emailed SAPO politely – “we would like to extend our sincere apology…”…”official attending the matter” • I took a trip to the post office at Seaside Village – “the Depot has to investigate”, four weeks later the Depot did not investigate and changed my lock. • The post box is in my name and paid up until December 2018. What now? My conclusion is to change the lock.
0 replies
102 months ago
No delivery of order BIU-ZA-171025163202e
The above order was placed on 25 Oct 17 for R1467,93 and yet I have received NO RESPONSE from BIUKY on any complaints. There is no contact number nor email address on the website, simply the online forms. I've send 3 requests and still no response - no refund at all. DO NOT ORDER from this company!
0 replies
122 months ago
Incorrect address and interest charged
Since purchasing my property, I've never received a Rates & Taxes account. Upon querying the City, I was told it takes a while to obtain information from the Deads before it will be reflected on the City's system. <br> <br> Again I queried during March 2016, the City verified the account is outstanding and a thumb sucking address has been used. <br> <br> Here my exciting adventure starts with the City. Three emails... Ombudsman complaint... <br> <br> It is simple, before you tell a customer it has been fixed. Run the statement, check and see if it is fixed. How long should I wait until the address is updated and the interest is reversed????!!!!<br> <br>
0 replies
129 months ago
Vodacom Life spams me with SMS
I've received a SMS from Vodacom Life earlier to receive an insurance quote. Number: 27 83920658055606. I do not care that you obtained my details from a database containing customer's details. Your contacted me from the following number: 27 11 558 4172. I am not interested in Vodacom Life or any other company phoning. DO NOT PHONE ME!
75 replies
133 months ago
Cancer Patient - Day to Day cover is exhausted
I've send numerous emails to [Email Removed] regarding the medical account of a patient. The patient was diagnosed with bladder cancer in Feb 2015. (May be Transmed's email server is down / not fully functional!!!) I am still waiting on a reply. How is this possible Transmed? Currently, the day to day fund is exhausted of all the GP visits related to the bladder cancer as this is not processed by Transmed as a cancer code. I've asked to receive a step by step process to follow before scheduling a visit to the GP to ensure correct billing, but no reply on any of my emails. The booklet states, cancer is covered 100%. I just do not understand the confusion regarding the issue.?
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (40%)
1 Star
6 (60%)