NM
nozizwe M
Active since Mar 2015
15
Reviews
0
Industries
Reviews
15 reviews3 months ago
Mulalo was very helpful and clear in explaining everything to me
Mulalo was very helpful and clear in explaining everything to me. She managed to have my premium reviewed and still on tne same amount.
56 replies
10 months ago
Matter not taken serious
Took my car in for service in April at Hyundai the glen, when I collected my car I just took it without noticing my key remote got damaged. I noticed when I went out of the car and wanting to lock that it's broken. I notified the lady that was handling my service and sent a pic on the WhatsApp. She said she'll speak to her manager and I never got feedback. I've been calling since and everytime she says she spoke to the manager they will get back to me, the manager has never gotten back to me. I feel they are taking advantage and not taking this serious. This week I called again and she says she spoke to the manager they will get back to me as usual and I still never got a call from them. So I don't know who is the fool now here.
0 replies
11 months ago
Horrible service and long waiting time
This store staff is rodiculous! All they care about is the drive through and not customers that walk in store. I waited for more than 20minutes for my order. And this ia not the first time. When one asks and demands service we are given attitude and not even an apology. There's more than 10 staff members right now and all of them are at the back attending to drive through orders. This is mcdonalds at the protea glen mall
0 replies
23 months ago
Horrible snatcher
This was my first time buying from them and I must say I've had the worst experience and I will NEVER buy from them again and I'd never recommend them to anyone. I ordered 1item from them on the 25th of April. They say their order takes 10 days to process. Which is ridiculous, anyway after 15days I get an email that unfortunately what I bought is out of stock. Was given the option to either get a gift card or my money back. Because I'm so fed up with them and want nothing to do with them I asked for a refund. I sent them my banking details so they can process the refund that also takes Hella long days, till today I haven't received my refund. I don't know what system these people use that everything takes so long to process. And they will not respond to my email promptly, I don't know why they operate if they cannot deliver and attend to client queries efficiently.
106 replies
44 months ago
Bad service
Bad service experience from the store at the glen. I was there now to exchange and I had to wait more than 10min to be assisted. There was about 10 people behind the counter busy with their own work and not assisting me. In that crew was a supervisor. It's still early and quiet not busy but i waited for more then 10 min. They don't put their customers first and that's bad customer service. I'm so disappointed at them because I work with clients myself and we dont let a person wait 10min unnecessarily when there's people that can assist.
133 replies
44 months ago
Unfair treatment
Wi connect is the worst wifi provider ever. I have only had their router and connection for 3months but I already have the worst service experience. These people block sites and it restricts you from using them. I cannot stream dstv with their wifi. You try to contact them they are unreachable. And the worst thing they lied and said dstv is the one that blocked their wifi from connecting. Which was all lies because they wanted us to think it's not them that's blocking us. And I am not the only one that's complaining about this, but they don't seem to he bothered by out complaints. What is the point of having and paying for uncapped internet connection when there will be restrictions on how you use it! I would never recommend them to anyone they are a scam that rip people off
0 replies
44 months ago
Appoling service
I feel disrespected and undermined by the staff at dischem. They had the audacity to tell me I must pay the difference of the merchandise I came to exchange. I had bought 2packets of nappies on the 25th of Aug and I realized now that I needed to get a different size. The lady that authorizes I suppose is the supervisor said I have to pay the difference as they are back to normal price. She bluntly refused and said I have to pay the difference. I don't know if this is in dischems exchange policy but it is the most ridiculous thing I've ever heard and I have never heard that before. Why should I pay for goods that I already purchased.
0 replies
48 months ago
Horrible service
I have a claim logged with innovation group to have my wheel bearings replaced that was logged last week Tuesday. I got the run around from these people to have any action taken on my claim. I dont know how difficult it can be to finalize a claim!!! The assessor only went yesterday to the dealership to assess the vehicle after I did a lot of follow ups myself. No one ever bothered to get back to me with feedback or anything. Till now midday I haven't received any feedback of how much the claim will be approved for or anything. They don't seem to care about their clients wellbeing as long as they receive the premiums in their account. I did not expect this from innovation as I have paid the insurance in advance. This type of service is not right on all levels. Consideration is not given to the client. What if I'm putting my life at risk while driving the vehicle!!? Innovation just proved to me what I have heard about insurances!!! They always try to find a reason not to payout a claim. After this claim is approved I want to have the remaining month's premiums paid back to me and the policy CANCELLED with innovation. I want nothing to do with them EVER. I have never received such horrible service from an insurance provider
74 replies
63 months ago
Horrible service
I am currently not getting any service from the Edgar's accounts department and the call centre. I requested for my account to be closed in December and asked to be sent the proof of account closure. To this day I still haven't received the letter. I have tried several times to call them but my call is always cut. I really need this letter as its affecting my cellphone insurance validity. I have sent the supervisor an email also never received any response from them. I have never experienced such ridiculous service especially from an accounts department. I'm really glad to have closed my account because I cannot be dealing with such bad service as if they are doing me a favor when it is their job to assist clients.
0 replies
65 months ago
Appalling poor client service
I have never experienced anything like this before. I laybyed a pair of Adidas sneakers for my son sometime in July at side step the Glen. They did not have the takkies in their store but supposedly checked at another store in town and they found it. They said I could pay for the layby and they would collect it and will have it in their store. In Sept I went in to check if the shoe had been collected and it wasn't there wasn't even on the system. And now the store manager was a new manager that didn't know anything about this. However she said she would sort it out. To my demise she also failed me. To this day I do not have the takkies I had laybyed and no form of feedback from the store manager after many promises. I don't know how side step appoints managers that can't be accountable and responsible enough to sort out a situation in their store. I am really appalled by the zero level of client service they render at side step the Glen. Im even asking myself how the other stores are.
0 replies
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (86.66666666666667%)