LD
lynette D
Active since Apr 2015
11
Reviews
0
Industries
Reviews
11 reviews10 months ago
Getsavvi mammogram
I am extremely disappointed in these guys services. They broadcasting all over the internet and their webiste about their benefits yet when I tried to find out re my benefit for a mammogram I was it's not covered. Womens health is part of preventitive screening which clearly shows on their site but the consultant seemed surprised when I did the query. Is this a way to mislead clients to take out their insurance and why will it not be covered when they have a whole article on their site about screening and prevention benefits.
0 replies
37 months ago
Withdrawal
Very disappointed with their services I have been waiting for a pay out since Wednesday with no feedback. My password can't be re loaded because all of a sudden it keeps saying I'm entering an invalid password when I try to change it. Please guys don't let people lose faith in you.
0 replies
43 months ago
Lapsed Policy
I have been trying to get a response from Old Mutual for the past month now with no avail. They notified me about a lapsed policy about a year ago and that there are monies due to me. About a month ago I filled and signed the required documention but haven't got any feedback from them. Emails send just comes back with email received. How long does it take for customer service agents to go through a form and finalise. I am very dissappointed in their service and to think I wanted to take an annuity policy with them... Never
665 replies
50 months ago
Pathetic service
I am so disgusted in the poor service that I'm receiving from this bank. I have been trying to get answers on their app which is clearly not working because you get through to the consultants who seems like they dnt know what they doing. They greet politely and afterwards your chat gets ended because for some weird reason they dnt receive the messages and chats gets ended. I have been trying to resolve a query since Monday. This morning I phoned in just to be told I have to go in to the bank after holding the line for 10 minutes waiting for a team leader. Who has time to waste to stand in lines that doesn't seem to move and sitting in a bank where consultants are happily chatting while you must wait to be helped. I have never been so disappointed in a bank and I will surely not recommend them to anyone. Ps this is only one of the complaints I'm struggling with them at this moment and will definitely be taking my banking somewhere else after clearing my account.
0 replies
56 months ago
NSFAS AND CPUT
I as a parent am really disgusted to see the daily stress my daughter has to go through with NSFAS. She has been waiting for two years for a reply from them regarding her bursary pay out. In these trying times NSFAS and CPUT thinks it's a joke to play cat and mouse with already stressed out students. Calling their call centres is also a joke because after staying on the line for more than an hour calls either get dropped or it's he say she say. I mean really now working from home should be a breeze but it looks like certain people has just adapted to become stupid or ignorant or their computers has taken over their brains. For heavens sakes just come clean and stop wasting peoples valuable time
0 replies
64 months ago
Debit order
I would like to know what is the sense of holding on for how long going through the verification process and the agent just dissappears. Seriously man these people need to realise not all of us have contract cellphones. By now I would have thought FNB had come up to speed with proper service delivery. Going to the bank is not an option the app is not working because you trying to get someone to help you so how is a person suppose to get help for your banking needs.
122 replies
64 months ago
Disputed debit orders
I am beyond disgusted in FNB customer. I have been trying to reverse debit orders that went off my account but it looks like no one knows what they are doing. Your calls go hold for more than an hour just to speak to someone but you on hold until all your airtime is depleted. Emails you send gets replied with stupid excuses about an app that's also just as useless. What's the purpose of having a banking account that charges such a lot bank charges but does absolutely nothing for you. We are in the middle of a pandemic but it seems they gaining out of this with all this wasted calls and running up and down to sort out stupid queries. They simply have no empathy with their clients that's why I decided to close my account and put my money with people who actually cares about their clients.
168 replies
75 months ago
RCS poor customer service
I am so disgusted in RCS customers care services.I drew a credit report and got the shock of my when I was listed by them for an amount of r23000 for an account that does not even belong to me.I phoned them to query and after being on hold for a while explained my situation the call was dropped.I eventually send them an email and was asked to submit a copy of my report which I did.That was a month ago and after more than six emails I am still waiting for a reply.They are so quick to drag your name through the mud but can easily take their own time(if they even doing anything about it) to fix their mistake.
168 replies
81 months ago
Capitec poor service
I have an existing loan with Capitec on which I have paid off more than R100 000.On applying for a top up loan this morning I was told that I do not qualify but the agent did not even bother to take my ID number.How do they know that I will not be able to pay the loan...how did I manage to pay off on amount of over R100 000 without skipping a payment.With 10 months left to settle my first loan I find it very disgusting and is sickened at their poor service.It is for this mere reason that people just change banks and dont finish paying installments.
315 replies
97 months ago
Incorrect order
If I could i would not even have given them one star.I am utterly disgusted in Telkom's services.I applied for a rooter online was declined and was offered a cellphone instead which I accepted.Two days later my parcel was delivered and lo and behold when I opened the box what do I see there a rooter.That was two weeks ago and after more than 50 calls to their client services up until today I am still waiting for someone to rectify the mess that they made.I would really like to know why they have a customer service if u do not get the proper service that is expected from them.And to recommend them as a service provider...I dont think so
53 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
1 (9.090909090909092%)
1 Star
10 (90.9090909090909%)