ST
Sheron T
Active since Apr 2015
17
Reviews
0
Industries
Reviews
17 reviews9 months ago
My account was apparently updated on the self service on the 28th of June when all I did was actually check the amounts owing however I kept repeating that I didn't upgrade the account and the first person I spoke to yesterday downgrade it but when I try
Your services are appalling we can't try get something resolved with one phone call
0 replies
20 months ago
Leboganga Moorosi assisted me even gave me all the necessary follow up to make sure I was sorted
Leboganga Moorosi assisted me even gave me all the necessary follow up to make sure I was sorted. Thanks Net99
53 replies
25 months ago
Superb Uncle Harry's
They make the best fries and their vibe and ambience is excellent
0 replies
25 months ago
Best grilled chicken
Great service and timely. Their wings are the absolute best. They changed locations and even though it's not the best location the meat is top quality
0 replies
44 months ago
Rude staff
Good morning 1life insurance I would like to express my concern about one of your sales consultants. I made an enquiry for funeral cover a few weeks ago with a gentleman who was informative and a great help and was gou g to take up the cover with him. Now since then I've been getting bombarded with calls day in and day out and I already set up a time and date with the gentleman when to call me but this other lady kept calling me incessantly. I'd cancel the call and literally 3 seconds later she's calling and I'd be getting up to 5/6 calls In span of 5 minutes continously. She's calling around working hours and yesterday in particular I was in a meeting and then training from 8am till 3 and I keep my phone in case of emergency. I had a tea break and answered one of the calls this woman made and I said please don't call me during working hours I'm at work I can't speak. I kept receiving these calls regardless hours later. Then Later around 5:25pm I received a call and I answered and this lady says to me in vernac verbatim "skang phaphela wena nxa" and before I could respond she hung up. Now as a reputable company wanting people to buy into your product/s I don't know how this can be allowed for your consultants to be allowed to call clients and say such. No restraint whatsoever and outright rude. How is this allowed!?? How is a person on the job allowed to call customers and say such. It's totally unacceptable. She couldve asked what's a, better time to call but this is rude. Please handle your staff. Please
74 replies
50 months ago
Poor service sales team
Honestly wanted to join this medical aid scheme but the customer service has me worried just off the bat. If signing up is so hard im sure its telling of how hard claiming will be especially when you are in a vulnerable state medically. I applied online due to start 1st march and confirming my application got an email following day requesting more information and that email tedious within itself because as new customers feedback should be prompt not taking 5 business for a simple application. I asked what information and received no response till today with an application form attached and i ofcourse reply asking why is this required when i filled it out online and ofcourse i have to wait at least 5 days for response. I was even told they tried to call me on the numbers appearing on my email and application i know for a fact that both those phone were on and working and no calls or missed calls were received so your consultants lie about contacting us too huh??????? because that's why i gave 2 numbers so that i ensure im within reach because this is important. I proceeded to call in today and spoke to the 1st consultant who informed me that my application is still processing and with the membership dept and i have to wait for feedback, i asked what are these extra requirements needed because if its still 'processing' that means no progress will be made if they are not telling me what i need to provide and why. She wanted email reference numbers for emails i received and as i gave her the 2nd reference the line went dead or maybe she muted me who knows because she's busy with a case but she doesn't bother calling back if we get disconnected? again poor service because she's clearly chasing a sale and not willing to assist me because i have so many questions. I called back and got through to another not so helpful person who i explained my situation too and she blatantly tells me that i have to apply again with the forms i sent she made no mention of a pending application so now i'm getting 2 different progress reports on the status of my application - misleading and certainly not reassuring for a new client. i asked why i needed to apply again when i already filled out a form online and she tells me that you just have to because my info wasn't received. I raised concern about this thing of getting 2 different answers and sis tells me that we can go around in circles all day but fact is i must just fill out the form. She couldnt even offer to help process but only seemed in a hurry to get me off the line by sending me the forms she was not helpful at all instead she was trying to be argumentative instead of offering to get the policy started asap and get rid of this of the uncer*****y and reassure me with a good service I did my research and medishield seemed the right fit for me but at this stage i would rather pay more with another provider that is willing top assist than go for a company im placing trust in only disappoint me when i need help the most
53 replies
66 months ago
Another rubbish display of poor customer service. Customers being disregarded and queried not solved
3688118NF Its been over 2 weeks of my query not resolved No attempt to contact even after asking to be contacted when I'm not at work when I cannot answer the phone
56 replies
66 months ago
Fnb banking app issue
Can the fnb digital team prioritize urgent queries. I am an account holder and i havent been able to make payments on the app due to being requested for location. i have contacted the team of bankers who tell me to contact the digital team is only available at 8 am instead of them escalating the matter and then now i had to find time again to make contact the team of bankers and the digital team and was given directions on how to switch on my location then go in and out the app etc in order to make payments, and i told the consultant i've done all that, yet he still wanted screenshots in order to escalate and i told daryllin that it was such a mission coz next thing if i don't communicate on the chat within minutes the chat is ended and i have to wait in queue, ask to redirected to digital which will take longer instead of being assisted by same consultant. As i'm doing all this he ends the chat coz i was inactive for a few minutes and i was back to square one having to do manual payments or having to find a computer to do online banking, again how tedious is this when the app is supposed to be the convenient option. The new way of needing location was not communicated or explained and i don't see how giving my location is 'safe' or used as a safety measure. Can this issue be resolved coz i have tried several times to 'fix' this to no avail and change my settings and log in and out of the app. And this is the same device i've been using for the past year and and i've had no issues before making payments
106 replies
78 months ago
Poor service
account number 00000101015111501104 Hi i am Tinyiko Tambene an account holder and i wanted to purchase a cellphone at your Keywest branch on saturday. I arrived at the store at around 16:45 and the store was still open and everybody was still doing purchases and the gentleman who was standing by the phones told me he cannot assist me as the cellphones were closed already and it takes 20 minutes to make the cellphone purchase and apparently the person who sells phones had already left for the day. Now as a person who has purchased a phone before from the Westgate branch i haven't ever taken 20 min to buy a phone unless there is some system delay possibly or the queue is long. The ,man was rude and didn't want to help clearly because the shop was still open and people were still shopping and i was there before closing time which is 5pm. Now as far as i know if i'm still inside the shop i have every right to be assisted because i went straight to the cradlestone branch the lady assisted me in less then 15 minutes and it only took a little longer because she was trying to switch on the phone and get the number but the Mtn network was bad inside the store. Your employee was downright unnecessarily rude and not compassionate at all. I work in a customer oriented industry and i cannot leave even if my shift is over until i am done helping my customer. I was from work and needed a phone urgently as mine was stolen the previous day and i use it for work and i had to drive home to get my ID coming from Pretoria and drive back to Keywest only to be completely dismissed by your employee and now waste more petrol to drive back to Cradlestone to get the phone. This is completely unacceptable when an effort to assist should've been made. And the lady at cradlestone told me that i can be assisted as long as i'm in the shop on time and there is no closing time to purchase a phone. I have purchased phones from you before so i know this. Please fix your employees attitudes.
210 replies
80 months ago
Horrid service
This is regarding the shoprite in village square mall in randfontein. Your cashiers have a stinking attitude and they have a lack of customer service. This isnt the first time going through this. Today a Lady working at the kiosk rang up my stuff I paid and requested a plastic and she proceeded to start a fight with me all because I asked her to pack my stuff in the bag. She first gave me a nasty look and proceeded to argue as to why she should have to do that when her job is to scan the goods. I told its her job to assist me and her superiors were standing there watching her argue with me. Like how appalling sis. I mean I knew there was no point in speaking to a manager since everyone else sat back and watched. I know a packing goods in a plastic seems like a minor issue but its a bad look to Even argue to a paying customer. Its not like I abused her in any way all I asked her to do is pack. I work in a customer service industry and understand the importance of treating customers with respect. I mean packing a plastic should be part of their job not mine. If I'm at work and I'm tasked with completing a report to be submitted and I happen to do it but not submit it then it means I have not completed my job Please shoprite address this and your self entitled employees, train them please
0 replies
Review Distribution
5 Star
2 (11.764705882352942%)
4 Star
1 (5.882352941176471%)
3 Star
0 (0%)
2 Star
5 (29.41176470588235%)
1 Star
9 (52.94117647058823%)