BC
Bianca C
Active since Apr 2015
10
Reviews
0
Industries
Reviews
10 reviews13 months ago
Waiting on wellness vouchers since 22 March 2025
I am highly dissapointed in the vitality programme. My husband and I did our wellness check on 22 March 2025 and yet to receive our Pick n Pay vouchers. I have called twice and was told that they would sort it out in 3-5 days which would be today and still nothing. No gets back to you and there excuse was that the vouchers have nto been loaded as yet. Previously within 2 days we got our vouchers. To top it off the vouchers have decreased in amount with cost of living going up how can the voucher be reduced from R600 to R400 now, seriously disspointing service
0 replies
16 months ago
KGOMOTSO MAKHETHA was really helpful
KGOMOTSO MAKHETHA was really helpful. She called me back from our previous call and we carried on from where we left off. She was very patient and articulated herself very well. Was really impressed with her service
56 replies
27 months ago
FNB Agents lying and not actioning request of 10 months
I have requested that my surname be changed on my account. I submitted documents to eddconsumer@fnb.co.za on 20 March 2023. Every time when I request statements I still have my ****en surname appear. When I called the call center agent Baron Legodi REF: R124011628647 she told me that she sees the documents were sent last year but I need to wait 30 days for changes to be actioned. I requested to speak to her supervisor as this was unacceptable. She fist told me she was working from home but I could hear and made my colleague also listen in that she was infact in the call center. I then requested to speak to the floor manager she said they were not in yet. In the many years I have been a FNB client I am truly disgusted that the agent **** to me multiple times. I requested that she put me through to a manager and have been on hold ever since. Baron advised that her supervisor is K****tsho Shabalala I'm completely disgusted that she would lie on a call which is recorded and also disgusted that FNB never actioned something that was submitted 10 months ago and now requesting that I wait an additional 30 days for it to be processed.
56 replies
29 months ago
Worst decision purchasing a car from Group 1 Nissan Stellenbocsh
So disappointed and disgusted in the service received from sales person Riedwaan Baderoen and the dealership as a whole. Bought a car few weeks ago and so sorry I never went somewhere else. Riedwaan promised a 2022 model but gave us 2021 model. The car reeked of smoke and had 2 cigarette burn marks by the doors. The aircon smelt awful when I told them about the issues they would not get back to me or make empty promises. I am still also waiting for the registration as well as the number plates On Sunday it will be 21 days already. I regret purchasing the car from them!!
0 replies
30 months ago
Account not being closed on a deceased matter!
I cannot believe that I am still receiving calls regarding my late mothers account. I have given her death certificate as well as closed the accounts. I have now received a call from a attorneys stating that they have handed over her account. Bear in mind it took me 6 months for them to close the accounts after sending every week her death certificate and all documentation required. I am completely disgusted that a YEAR later I received a call when this was supposed to be handled.
1251 replies
33 months ago
Outsurance not sticking to their sales pitch!!
Just received a call from a financial advisor Vanessa whom was giving a quote for car insurance and was comparing my insurance to theirs, they stated if they quote me more than my current insurance then they will pay me R500. They did not meet my current insurance, her manager Nicholas tried to convince me, I said I am not interested and they now owe me the R500. He said he would send the link to upload my documents so they can pay me the cash however he did not he put the phone down without any link and also felt that he was extremely pushy even when I said I am sticking to my current insurance. He asked me to give peoples details to call and I said due to POPIA act I cannot give personal details without their permission and he said outsurance will be calling and not me, I said POPIA act does not allow for any personal details which includes phone numbers being given without consent. I must say that Vanessa was very helpful and understanding, however Nicholas was extremely push spoke extremely fast. I am still waiting on the link and when I challenged him he got very dismissive.
120 replies
36 months ago
Great service from Dominic Bennett
So impressed with the service I got from Dominic Bennett with signing up my furbaby to dotsure. he called back whenever he promised and he explained everything in detail even sent me the price comparison so I could make the best choice for my budget.
53 replies
42 months ago
Complete lack of service ONCE AGAIN!!
Once again my matter is still not being resolved with Cell C. After my first complaint on Hello Peter I received a call and was assisted by getting my line open again. I've received assistance from Pranitha Bisbath whom opened the line and advised that she would assist in cancelling the contract and porting my line. I've purchased my new sim and forwarded her the details however her out of office advised to contact Nnkukuleko Skhosana and Nokwazi Kola which I did and received no feedback. I've attempted calling Pranitha since she's been back from leave with no answer and my emails go unanswered. I am so FED UP with the complete lack of service from Cell C!!!
133 replies
43 months ago
Deceased matter and transfer of ownership
Totally disgusted in the lack of service by Cell C. Been trying to send through a deceased matter and transfer of ownership for my late mom's contacts since 12 September 2022. I've sent in all documents. Called every day since 12 September. Consultants never call back and matter is not resolved. They suspended my line even though I've been making payment. I cannot make phone calls, God forbid I'm stranded and cannot call for help. I'm disgusted that from the 12 September I've been advised that thr matter will take 48hours. To date nothing has happened and every team leader and consultant never returns my call even after they say these calls are recorded and I promise I will have someone call you back. Bu far the most imcompent bunch of people. I will be taking this to the ombudsman
133 replies
134 months ago
Bad Service at Cavendish Square Sorbe.
To whom it may concern<br> <br> I'd like to lay a complaint with your Cavendish Square branch
76 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
7 (70%)