DS
Dianne S
Active since Apr 2015
9
Reviews
0
Industries
Reviews
9 reviews20 months ago
**Exceptional Support for a Stress-Free Home Loan Experience**
Navigating and applying for a home loan can be incredibly stressful, but Wandri made the process smooth and manageable. She took care of everything and provided constant updates throughout. I highly recommend her to anyone starting this journey.
0 replies
27 months ago
Subpar Service: Inaccurate Orders, Delayed Deliveries Despite Additional Fees
I have been a dedicated customer of Takealot for several years; however, my recent experiences with the last couple of orders have been quite disappointing. Order 142207316, I placed an order for a specific headset. This one received was incorrect and I had to sent it back to be replaced. Order 142696478, again I received the incorrect headset, but my son gave up and decided to just keep it. In the case of Order 145064010, I paid for the items, only to receive a notification on the day of delivery stating that the order had been canceled, and my account was credited. Furthermore, for Order 145276880, I opted for same-day delivery by paying an additional fee, with the promised delivery date set for January 23, 2024. Regrettably, I have yet to receive this order. For this same order I received two of the items, and the one was the incorrect color. Unfortunately, I couldn't find any option on their platform to raise a query or complaint. Therefore, I am reaching out to express my concerns and request a refund for the additional fee I paid for same-day delivery, as this service was not fulfilled. Your prompt attention to this matter would be greatly appreciated.
0 replies
46 months ago
MTN - Upgrade, no service, no data, no feedback BUT charged for all
I have upgraded two of my lines to the following packages on line: My MTNChoice 20GB @ R149.00 pm x 2 Application reference: 1-20508592560 for number: 083 650 1561 Application reference: 1-20507816201 for number: 083 650 1556 I have received both the contracts via email on: seymourd17@gmail.com Yet, I have not receive the data. I logged several calls with absolutely no luck! And of course I am being billed for the new amounts. I need this cancelled or resolved ASAP please
0 replies
66 months ago
FNB - Private Wealth account - No "Private" banker
FNB, what can I say. First we were told that if both myself and my husband banks with FNB our home loan application process would go smooth.. Nope that did not happen, the deposit required by the home loan was insane! I was told upgrade to the wealth account you will have 24 hours access to a private banker - again not true. Queries I've logged on the 28 October is still not resolved. that is if you actually get a response. You have a 24 hrs chat box on an app, which answers standard questions, but actual assistance - non existent.
56 replies
66 months ago
Fraudulent upgrade to two accounts
MTN decided to upgrade my kids accounts, without any authorisation or notification. My account was debited in August. I logged a call on 28 Aug 2020 reference: 1-167-522-1661 and 1-167-518-4795; after the first Helpdesk consultant told me I am barking up the wrong tree (in those exact words) when I insisted that I did not upgrade the account, I eventually got through to a lady who assisted and ensured me the money would be credited back to my account. I logged another call on 20 October 2020 reference: 1-226 272 0228; again I was ensured this would be resolved as it was a fraudulent upgrade done by MTN. to date - nothing - no communication, no refund. just nothing. I would like my money back ASAP, and I want to know who gave permission for the upgrade in the first place.
0 replies
78 months ago
Amazing Service
Thank you Vumatel for excellent service and that on a Sunday afternoon! My dogs felt the need to pull our fiber cables out. I logged the call just after 14:00 on Sunday and around 17:00 the same day a tech was out and assisted us with a new cable installation. Service was great from the time i logged the call until the service tech left.
105 replies
121 months ago
Continuous billing for migration fees 3 months and counting
<p>I logged a call (189 875 39) on 3 May because i realised i was being billed for a migration fee every month. The person assisting me could see the problem. I called back today 19 May, almost 3 weeks later, to find out the call was closed. The notes says "tried to make contact and failed". 1. No attempt was made to contact me via phone, mail or sms 2. if you can see the error why not just correct it? Why just closed the call without resolving the issue.</p> <p>Then i wanted to speak to a supervisor, i was put on hold for nearly 15 minutes (can be proven i called from a cell phone). I eventually gave up, and called back. After another 12 months of speaking to an agent i was told he too can see the issue, but can't do anything but send yet another email to the back office, and the team leader and the person who closed the call to begin with. And I got assigned another case number 190 424 69</p> <p>All i want, is my credit that is due to me, and my monthly billing to be corrected. How is that so difficult and so consuming?</p>
53 replies
124 months ago
Cancelled Delivery by NetFlorist
I placed an order for my friends birthday. 12:00 pm on the day of the delivery they said that can't deliver my selected and paid for item. Needless to say i was upset - if i knew a bit sooner on the day or the previous day i could make a plan. Then they said they would refund. Dalisizwe Silolo decided i did a EFT which i repeatedly said its not the case but i send my bank details as requested the same day. 4 Feb. Monday Heather Mofokeng called asking me for my bank details yet again. I send it AGAIN. Tuesday she realized i paid with a credit card and asked me for those details (which i have been saying all along). It's now Thursday a week after the failed delivery, and i received no communication from them and no refund. So besides the embarrassment they caused, i still don't have my money back either? I am very upset.
0 replies
134 months ago
Returns not as easy as they make it out to be!!
I called to return my purchase (cash purchase not account)
76 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (22.22222222222222%)
1 Star
5 (55.55555555555556%)