NL
Nomthandazo L
Active since Apr 2015
36
Reviews
0
Industries
Reviews
36 reviews7 months ago
Bad customer service from Truworths Canal Walk before even receiving card.
I am very disappointed and deeply hurt by the rudeness of one of your employees by the name Zara. I app**** for the Truworths account online and I was at the store to collect the card. First encounter, she was rude to me as I stood on the wrong side of the cue. Since I was standing closer to her she had to rudely tell me to stand on the other side of which I was the only one on the que. I ignored this incident and moved to the right side to stand to be served. While waiting I was called by her as she has already done attending to a customer. I went to her and told her I came to collect a card and she asked me for an order number on an SMS and that she won't be able to assist me till I have the SMS. I told her I never received an SMS. My husband had to explain why we were there, which was to collect a card for a new account opened online. She changed her cune and told me that I said I came to collect an order. After that a male colleague came to the rescue and told her that the system was offline. She just shrugged her shoulders and said nothing. I had to ask her male colleague what was the issue, he indicated that the system was off and we should come back. She never gave us any feedback. I have never came across such rude employee in all my life. Let alone apologising for not hearing me why I came to the store. It is clear she did not understood why I was there. She assumed that I came to collect an order. She did not apologies for the system technical glitch, being offline as it was later indicated by the colleague. Such a bad experience few hours of deciding to be a customer in your store is shocking and disappointing. Can this employee be removed from working weekends and only be placed when the store is not busy. She is very rude to be placed when the store is busy.. There is a witness at the store a male colleague. The employees working at 12:30 at Century store. Please update me on the outcome of this investigation.
53 replies
16 months ago
I just received the most disgusting, arrogant agent
I just received the most disgusting, arrogant agent. Who has zero customer service and listening skills. There are unemployed youth who can do better she can stay home with her stinky service. What if my car was hijacked would she be giving me the same service because I did not get any service from her. She actually dropped the line when I told her can she let me speak Phumziwe uLana is the worse agent I have ever came across.
56 replies
16 months ago
Forcing to do credit check / ****ming consultant
I am writing to express my disappointment and frustration with the service I received from Bay Side mall offices one of your sales consultants earlier today, on December 10, 2024. I visited your office to inquire about my funeral policy and discuss any updates or changes that may be needed. However, the sales consultant I spoke with insisted on conducting a credit check despite my clear statement that I was not interested in taking out a loan. I was taken aback by the consultant's persistence in insisting on a credit check, especially when it was unrelated to my purpose for visiting your office. Not only was this an inconvenience, but it also displayed a lack of understanding and respect for my needs and preferences as a customer. I expect a higher level of professionalism and customer service from your team, and this experience has left me feeling dissatisfied and uncomfortable. It is important for your consultants to listen to customers' requests and act accordingly, rather than pushing for sales especially forcing as if I am stupid she said I should give her the code on the sms than she had attitude when I kept saying no I will not do it. I hope she does not **** people and misadvise people with such behaviour especially this festive. I was not assisted was told there was no manager and Christopher was the only one who can print.
56 replies
18 months ago
Unprofessional / Rude and incorrect advice
I have had the worst service with Scopion and the legal counselor called Mnotho Ziyanda Mthembu was arrogant and provided me a hearsay legal advice without the proper information. I want my policy to be canceled I do not recommend them at for years I had this policy but when I did not be assisted all I get is attitude and people who call and do not know what to say but a clear instruction on emails is there but they always have no information infront of them.
106 replies
21 months ago
Bad service and rude manager / supervisor Spur Bothasig
What a bad service and attitude I received from the white short lady manager from Spur in Bothasig, Because I told the waiter to put me in a more comfortable seat where all my family can fit. She questioned me what is the difference of me choosing to sit there, She admined my decision to a point everyone was looking. What was even worse my husband went to tell her how we did not appreciate the way she handled this she was so rude she even said what the F word did she do. She refused to apologise she went as far as giving me nasty looks. I will never go Spur in Bothasig I will rather drive with my family and go to Canal Walk.
0 replies
22 months ago
Luggage not delivered
My mother arrived on Friday the 5th July 2024 from Amsterdam with KLM flight KLM 597 with my daughter and brother. She was told her luggage is still on the way they will deliver it to her on Sunday. But we have been given a run around at the Cape Town international airport we spoken to Ovayo who promised to assist and said the luggage will arrive tonight but we went again they said luggage has not arrived. What a pathetic service we have received my daughter is without clothes we are spending so much money trying going to the airport trying to sort this out but we are not winning. Is it because she is a single black woman that you feel that she does not deserve her belongings? My mother worked hard for this trip and she has a return flight with you guys but you are not rendering the service that you are suppose to provide.
53 replies
25 months ago
Lack of response regarding medication
I am writing to express my extreme frustration and disappointment regarding the lack of response to my repeated attempts to obtain my chronic medication. As a patient who relies on these medications for my health and well-being, it is unacceptable that I have not received any communication or assistance despite my numerous calls and emails. I have been trying to reach out to your office but I have not received any acknowledgement or resolution to my inquiries. This lack of responsiveness is not only unprofessional but also puts my health at risk as I am unable to access the medication that is crucial for managing my condition. I informed Medipost that I have sent my result and the doctor advised the results were sent too and my prescription but till date I have not received anything. I urge you to prioritize this matter and provide me with a prompt resolution. I need my medication in order to maintain my health and well-being, and the current situation is causing me unnecessary stress.
106 replies
28 months ago
EE785323122ZA Cape Mail
I am totally frustrated my international parcel has been 4 months stuck at the post office I went to Cape Mail they told me the parcel is in their Johannesburg office. The Manager told me they just sent parcel not knowing that there were no flights going out. I am beyond disgusted on how even though they not working there was little to nothing that they could do to call their Johannesburg office instead I was cc in a email that was it I am still waiting there was valuable items going to my daughter and my mother , I just want my money and my clothes back at this point I will seek legal advise too.
0 replies
29 months ago
Bad service
I complained on their facebook they blocked me because I showed them how disgusted they service is. I paid full amount for large fish and chips what they gave me was totally the opposite. Please do not buy at their Richwood shop in Cape Town or any of their stores you not get anything for your money's worth.
0 replies
30 months ago
BAD Service and Frastrated
How long will Gems take to fix it's house in order ? Why should members have to suffer and complain everytime. This time I am definitely sending the News a update how you treat your members by not delivering their medication on time. Why should we suffer like this as if we receiving medication at a public clinic but this is paid for. The lack of poor service from my Marara is appauling I'm so frastrated of this I have no medication delivered at my doctor's room.
393 replies
Review Distribution
5 Star
1 (2.7777777777777777%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (25%)
1 Star
26 (72.22222222222223%)