JO
Johann O
Active since May 2015
23
Reviews
0
Industries
Reviews
23 reviews57 months ago
Being told you are F&^% stupid by Management when they are at fault.
Horrible experience. Tim is extremely arrogant and even tells you as a client that you are f(*& stupid. They logged 6 ITC checks on my name with no consent or reasoning, and when challenged as to why, I get told I am stupid. I will not recommend that anybody goes to them for assistance, especially how I have been treated. People like that should not be in business, or need serious client relationship courses done.
53 replies
80 months ago
Que Consolidated extremely good service
Excellent and friendly staff. All willing to assist with my query I had on my account. Definitely professional service.
105 replies
98 months ago
MTN NOT GIVING A ****. NOBODY PHONES YOU BACK AND PAY PAY PAY FOR SOMETHING YOU DO NOT EVEN HAVE,
I have been incorrectly billed for a contract that I took out and never received. I have laid numerous complaints to this effect, numerous hellopeter complaints as well as going into the MTN store. On my account, all the notes have been added and they are just to add the credit notes to my account for the amounts billed as they have received the device back and it has been checked into their stock. I cannot be billed as I have never used the sim or phone, as I have not received anything from them. I have even phoned MTN direct, and always get promises that they will phone me back, which never happens. I need clarity on this as I use my phones for business, and MTN is suspending my lines due to non payment, as I refuse to pay for a device which I do not have use of. I am however paying for my other devices. Subsequently to this suspension from my lines, which is costing me losses in my business, I am also listed as a slow payer on ITC, which is not the case. I trust that someone could contact me to resolve this matter in due course, or I would have no other option but to publish your organization on social media, the press as well as opening theft and fraud charges against MTN. I will also get my legal team involved to sue for compensation on losses and damages suffered, which are excessive, over and above that loss of business to the poor credit rating from your agency as well as the inconvenience, frustration and unnecessary anger I have to deal with. Reality of the matter is that MTN does not give a **** about their clients, and I am now tired of complaining and being inconvenienced. If this matter is not resolved soon and I am not contacted, I will immediately stop paying, and act with ICASA as well as the NCR and NCT in order to resolve the matter and will sue all the way until I succeed. I do trust that MTN will compensate me well for this. Please read the history on my account to see how many times and how many months this is taking, and I am getting no feedback. Over and above this, I require a formal apology letter from the board of directors of MTN, or I will take the matter further. You have now tested my patients, and I do not think you have any idea who you are dealing with. I will cause damages to your name based on FACTUAL information, that will not be derogative in any way. You guys are useless and your service is pathetic and nobody ever phones me back. I now wait patiently... But my action will start and will be severe legal action as well as publicly running to all and every media available... TRY ME NOW....I DARE YOU...
105 replies
101 months ago
STILL BEING BILLED FOR A MTN SKY PACKAGE I DO NOT HAVE- AND MTN UNRESPONSIVE
Useless MTN still has not phoned me. Tells me to get in touch in writing but does not leave an email address. Incompetent people working there I tell you. PLEASE STEER CLEAR FROM HAVING A MTN CONTRACT. RATHER GO TO VODACOM OR CELL C. I have had countless billing problems causing me major inconveniance and costs and time to rectify and nobody ever gets back to you on this. I now demand that MTN contacts me and rectifies my problem. They do not even read the initial Hello Peter complaint thouroughly before responding and you get a *** responce that just proves incompetance yet again.
315 replies
101 months ago
STILL BEING BILLED FOR A MTN SKY PACKAGE I DO NOT HAVE
I have been contacted 3 times for an upgrade. It has been more than 2 months now and I have still not received my phone from MTN Direct. I have phoned and left complaints on Hellopeter to which MTN has responded but never rectified. It seems as if I would actually now need to press charges of theft. They advised that once my phone is supposedly back with them they would cancel the contract and put it on pay as you go, and nothing has still not happened. I am now running into arrears on my account because the useless people cannot fix the billing and I have now been billed the second month for a phone I am firstly not using, because I do not have the phone or sim card. Please can someone phone me directly please.
210 replies
102 months ago
BILLED FOR AN UPGRADE I DO NOT EVEN HAVE
I have spoken to JT from MTN direct who upgraded the phone contract I have to an MTN SKy package on an iPhone 8. A month later I am being billed and I still do not have the phone. I have had countless promises for him to phone me back, but never does. I am now needing to pay over R1000 for a phone I have no use of, or device I do not even have. I asked him to cancel the contract and he gave me countless excuses because the phone is with some courier company who to date has not phoned me yet. I need mtn to resolve this matter or I will take them on legally now. As for my other contracts, as they finalize and finish off, I will move to another network provider. I am don't with incompetent people and people who do not take their clients seriously.
420 replies
107 months ago
BILLING A BIG ISSUE
<p>Despite numerous requests for limits, our bill has excessively grown monthly. we started on R2k and are now sitting with a shocking bill of over R5K in this regard.</p> <p> </p> <p>When you raise a query, you need to have a conversation with a machine most of the time for 45 minuites or longer. NOT ON!</p> <p> </p> <p>Problems have still not been resolved and nobody gets bac to you. Now we recieved a billing invoice of an amount double our normal average usage, and nobody is able to assist.</p> <p> </p> <p>I am now refusing to pay this account untill this has been settled, and should VOX Telecom add interest to this account or move the account to collections I will seek legal representation in this regard as this is their billing error.</p> <p> </p> <p>I have not used the phones at all this month, I am frightened to see what the phone bill will be for this month after not using the phones. I am tired of poor service int his country and everybody getting away with it. I may be a small firm, but I have service excellence at hand and a great set of attorneys and I am linked to the best of the best in the CPA, NCA and legal boards who will be able to assist in this regard.</p> <p> </p> <p>I believe they are advertising falsely, have user limits that are not implimented, or implimented incorrectly, and the inability to resolve queries of their consumers.</p> <p> </p> <p>This is exactly why I have moved to a different service provider in the first place, after they refused to port my numbers. I have however not used the phones this past month, and yet the billing error proceeds. The debit orders are running on the wrong dates, I have asked numerous times that it be changed, costing me a R35 penalty monthly, and this is still not rectified.</p> <p> </p> <p>I will not pay a cent towards Vox whilst this query is unresoved. I have also emailed the email address on the account or invoice, and lets see if someone would actually get back to me.</p> <p> </p> <p>SHould Vox now run a debit order, it will be returned as I wil contact the bank and make it unathorised as they are not allowed to take money from my business account if there is a dispute. Less phone calls at double the bill. How does this work?</p>
168 replies
107 months ago
BUSINESS ACCOUNT AND PERSONAL ACCOUNTS A MESS
<p>I would now consider moving my account. Your call center agents are rude when phoning in for an enquiry. You raise a complaint and its all of a sudden your fault for complaining about appauling service and yet my queries are still not resolved.</p> <p> </p> <p>I now demand someone to phone me peronally or give me a direct line where I can contact in order to have my business and personal accounts sorted out.</p> <p> </p> <p>I have multiple cards allocated on my profile, half of them not working, my initials and surnames are wrong on all my cards. i have complained numerous times, but yet nobody is able to assist. All seem to be dullwitted when working with their own systems.</p> <p> </p> <p>I need someone to phone me that actually knows how banking works, and that can sort out these problems.</p> <p> </p> <p>Or this, or I will make a big scene, publish this all over social media and papers, and move to different banks. Nedbank prides themselves in FALSE ADVERTISING and have not lived up to a single promise since I have joined. I might as well have stayed with FNB of which I am seriously contemplating moving to as their service is better than the green bank who knows nothing about client service and assistance.</p> <p> </p> <p> </p>
56 replies
107 months ago
STILL AWAITING THE PROMISED PHONE CALL TOMORROW, ALMOST TWO WEEKS LATER
<p>DSTV has not given me proper service. I have been without signal and complaining for more than two months, phoned countless times spending more than 45 minuites on the phone and complained on hello peter. They then phone, after one week of back and forth trying to get hold of someone I then phone into the call center again and my matter was resolved.</p> <p> </p> <p>Girly from DSTV promised to phone me back but never did. I needed to claim compensation in this regard and still nothing.</p> <p> </p> <p>DSTV is doing nothing for their consumers. Thank the LORD I got hold of other suppliers to watch what I would normally watch, and I will move all my family and friends over to this and leave DSTV with 10 odd less consumers.</p> <p> </p> <p>If this is the way they want to carry on, I will seek legal action in this as well in order to claim for my time taken, phone calls and subscriptions paid whilst not receiving a service from them. They actually stole money from me.</p> <p> </p> <p>I want compensation now. I am over paying for services I cannot make use of and having empty promises and bad service.</p> <p> </p> <p>WHilst I carry on about the bad service I have been given with the people who phone me back, not even they can return a promised phone call. I have never had such a bad experience than with DSTV. Not even my cellphone service provider is this bad.</p> <p> </p> <p>But this is no problem. I will now raise complaints all over and publish them for this. I will run to the newspapers and ombudsman and wherever else I can complain. i will go onto social media as well and publish.</p> <p> </p> <p>I will make a big scene of this as their service is bad, promised compensation never comes and the promised phone calls neither.</p> <p> </p> <p>I as the consumer needs to lick DSTV's **** in order to get my services working correctly, because their staff are incompitent in dealing with their own systems. DSTV needs to send all their staff on client service training, as well as how to work with their own ****** systems.</p> <p> </p> <p>I still have intermittent signal, but this no longer bugs me as I stopped paying my subscription. SHould DSTV list me as a slow payer, i will take the matter further and sue for damages in this regard as well. I am a registered debt counsellor and have my own business. So bring it on DSTV, Bring it on... I am not as uneducated of a consumer you might think I am.</p> <p> </p> <p>I demand a phone call from management. I do not want to deal with todler staff any longer. I am now FED UP.</p>
280 replies
107 months ago
MTN FAIL TO HAVE READ MY FIRST COMPLAINT AND STILL DOES NOTHING
<p>I am not sure how many complaints I must still raise to have this fall on deaf ears. Previous hello peter complaint I received feedback with nothing relating to the complaint initially complained about, with a hopeless promise, as per usual, of someone getting back to me.</p> <p> </p> <p>This will now be my last contracts with MTN and I will move over to a differen network in this regard. I have already have my parents move to a different network provider, my business cellphones will end shortly of which I will move all 12 contracts to another service provider, and I will move my 4 contracts in my personal capacity as well.</p> <p> </p> <p>MTN DOES ****** ALL AND NOR LIVE UP TO THEIR ADVERTISED PROMISES. I was supposed to have a payment holiday on my one phone, but have been billed for the two months as well.</p> <p> </p> <p>Last of all they promise to get back to a person but never actually do.</p>
161 replies
Review Distribution
5 Star
1 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (26.08695652173913%)
1 Star
16 (69.56521739130434%)