Active since May 2015
11
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Reviews
11 reviews26 months ago
Great Service / Great Company
Overall experience has been amazing - one of the best customer service orientated companies I have ever dealt with. Highly professional and efficient.
58 replies
69 months ago
Awesome amazing service
I recently bought a new Ranger and had a securi-lid installed. There was a technical issue with it after about two weeks which i reported. Craig and Riaan from the distributors and not the installers took over and jumped on it, got phone calls almost immediately, follow ups and they were at my house the next morning to replace the entire unit. I dont believe i have experienced such great customer service in such a long time. Helpful, friendly, insightful and genuine in approach. Well done Guys - Wow
0 replies
70 months ago
Inefficient call center
I was provided an activation code that is barely legible and have spent a combined 3 hours on hold trying to get through to their call center. When you get through, the call either gets cut or their system is down and someone will phone you back which never happens. Or you can be on hold get to position 1 in the queue and then suddenly jump back to number 6. Who is paying for my airtime when i am holding on for what is a clearly understaffed call center. Terrible service.
53 replies
70 months ago
Fantastic Service
I had the pleasure of being assisted by Mesha Shaik whilst taking out short term cover. Patient, professional, great sense of humour, thorough and timeous. Well done a super painfree experience.
105 replies
101 months ago
Poor Feedback, Poor Service, Unhelpful and simply happy to take your money and not help when you need it
We bought tickets for our son to return from Scotland to South Africa in November to surprise mom for her birthday. we booked tickets well in advance with transit through Amsterdam and Paris. When my son landed in Amsterdam to connect to Paris, he was denied passage as he needed a Visa. In all my travels i have never needed a visa when in transit through the same airport. Had i known this i would have booked another route. One would also assume that he would have been denied travel from Scotland at check in like all other airports / airlines in the world. This however is not the complaint with Travelstart. As i now needed to get my son out of Amsterdam I needed to book other tickets and when doing so was told that my original ticket (the return leg) would not be honored. Through panic of my son sitting at the airport with very little money and not knowing urgent action was required. In errror i booked the wrong date our of Amsterdam which i acknowledge was my fault and had to rebook another ticket. So when reaching out to Trravelstart to help get some refund on the cancelled ticket bought in errror they have sent me links to get a small refund (for which i am grateful) this however has been done 4 times and the link either doesnt work or doesnt accept my card. Odd that this is the card that i originally used to book the ticket. I have repeatedly asked for assistance and still am not getting help - simply ignored. Also trying to get clarity on the return ticket has fallen on deaf ears and i am having to book a one way at a cost greater than the original ticket. Poor Poor service with no one coming back to me. I am a regular customer and have booked many a holiday locally and internationally with them - that will never happen.
105 replies
113 months ago
Poor Service and Inefficient Branch
<p>On Tuesday 10th January I went to Douglasdale Woolworths as opposed to Olivedale which is closer to where i live. I needed two items for the house but seeeing it was lunch time thought i would get myself one of their Chicken Avo Baguettes from their new fresh counter which i love. I got to the store at 13h10 only to find not one item available, be it a sandwich, baguette or roll. I asked the lady behind the counter as to if i could get a baguette. she told me 30 minutes. That would have taken the time to 13h40. Surely Woolworths these items should be available from the start of lunchtime? Not sure that people flock in at 14h00 onwards for a baguette. Maybe after school, but schools hadnt gone back.</p> <p>But this is not the reason for me posting this, I am more upset with the fact that i notified head office immediately on their customer feedback mail address and 48 hours later i have not heard a word - not even an automated reply saying they will get back to me. Unacceptable service standards - you should be fighting for every cent in the grab and go market given its competitivenss and variety - espeically considering this is a relatively new concept in your fresh counter.</p>
0 replies
113 months ago
Poor Customer Service and Support
<p>Oddly enough this complaint is not what my original complaint was about. My original complaint was around a poor quality case of Millers that expires in August 2017 that is cloudly and of a poor quality. I did not post this in a public forum, but chose to contact SAB direct. I first tried to use their website to log the complaint and it wasnt working. I then mailed them, with photo's of the product, expiry as well as the fault on their website. This was 48 hours ago.</p> <p>My learning in business has been to respond to customer complaints immediatly and efficiently as they have the tendancy to escalate. The reason i tried to contact SAB directly, was i didnt think it to be a train smash and really wanted to inform their QA department and to replace my beers (which i have to return - not looking for a freebie).</p> <p>For a company to ignore a customer that has taken the time to provide feedback is unacceptable in this day and age. Possibly forgotten their roots and got to big.</p> <p>Pathetic service SAB - many alternate products on the market and your attitude and lack of service only promtote migration to alternate brands.</p>
0 replies
113 months ago
Stay Well Away
<p>New Years Evening - a time for celebration. Not at Riptide. I am a homeowner in Southbroom and myself, my wife and daughter (3 years old) and two friends with their 8 year old son, visited Riptide for New Year Eve. This went against my better judgement as in the past, the food and service, has been of the lowest quality. However, many locals were saying to us, you must go there for New Years eve - great experience. So we booked and gave it a bash. The restaurant is run down, dirty and ****roaches running around (the big natal ones). Starters were diabolical - garlic bread not toasted, just cheese and garlic on an old burger roll. Mussles in a cheap Roux based sauce. Smallest mussles i have ever seen and broken shells to add (poor quality ingredients). Main course - 3 steaks sent back - Raw. Sea food platter untouched - quality i have never seen before (been in the restaurant industry for over 25 years). Kids meals - barely touched. Bottle of champagne as part of the evening not supplied. Owner (Ben) refused to come to our table. Music - seen better acts on the wooden mic of idols. The cherry on the top R2650. My 3 year old daughters prortion R265. Seriously??? Good Luck Ben you will never see another cent of mine, family or friends. Pathetic. Not to mention one of our guests was on the toilet the whole night. And lets not throw Alchohol into this Ben - 4 of us didnt even have a full bottle of wine. Even if we had wanted to - you only had one in stock. Cheers</p>
0 replies
113 months ago
Victim of a Heist
<p>Recently i was a victim of a heist at FNB where my safety deposit box was stolen. The theft occurred at the Randburg branch on Sunday the 18th December 2016. Just a heads up to anyone who believes you are dealing with a caring, compasiionate bank - you are not. Not even an apology, no personal service, poor communication (found out 10 days after the fact) not to mention they hide behind red tape. My box was stored in Fourways for over 2 years and moved without my permssion or being informed - I have now lost items of sentiment that can never be replaced in value or item. Poor perfromance with a bank i have so highly rated. Private banker - not a word from him, what is the point. Google the events and look at the story - something out of a low budget movie when it comes to their security. Shame on you - and then - another heist in Parktown not even two weeks later. </p>
56 replies
131 months ago
Update on JD Tiling
Post the last report on Hello Peter with respect to JD Tiling. I am happy to say, Koos and his team have engaged with all owners, trustees and myself within the complex and has completed the work that was paid for. Koos personally contacted me to provide me with all the detail from his side and the issue resolved. The level of sincerity and professionalism displayed by Koos was great. Thank you Koos for everything and apologies for any offence that may have been personally directed to you - glad the job is done.
0 replies
Review Distribution
5 Star
4 (36.36363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
6 (54.54545454545455%)