Active since Mar 2009
What a degrading and humiliating experience that started with false advertising of promotional items that was not loaded on the point of sale and I was met with the most disrespectful manager I have ever encountered to date.
Just had the most disturbingly rude encounters by your cashier Miranda Mbete who seems to lack basic manners. She also continued when your assistant manager Nomathamsanga entered the store from the back area while i was explaining my complaint or at least tried to.
Had the most horrible experience today the the Cavendish store that followed yesterday and another prior experience by the same assistant. I came to buy and boerewors roll as I regularly have done the past few weeks but keep being treated with disrespect by the young black lady assisting there. Yesterday I had a bad experience and the store Manager came over then after I expressed my complaint said she would deal woth the matter.Today being the very next day it was even worse.Ghisbis a clear indication she didn't deal woth ghe matter. I was also charged for fervently to the other clients who paid less than me and the trainee manager said she would fix it but didn't and so much of my time was wasted. I don't feel that j deserve to constantly be dealt with in this manner even after i have complained.
For the past 2 weeks I have been enjoying the good prices and great quality scones from Pick n Pay Cavendish. Keep up the good work!!!
I would like to commend the Management at Shoprite Blue Downs for their commitment to continually improving the service levels and shopping experience for us. I have had numerous comolaint in the last but this manager has continually ben friendly and has dealt with every single complaint like it was the first. Today I visited the store and even the cashier now smile and communicate.This is new to us for sure but very welcoming. Thanks you for your dedication and hard work!!!!
Had the worse experience here than enywhere ever.The food was bad dry and tasted off and the service was horrible!!!
I went here for the past few weekends giving ot a try after a bad experience i had some time ago. I must say that there has been major improvement on the taste of the food I find it to be the best prepared amongst all I have tried in Cape Town. If they just spice up on the service and communication it can be a great experience overall!!!
I visited here twice and both experiences were so nice that I would certainly return The two ladies were so friendly and attentive and off course their coffee and doughnuts were delicious! Keep up the good work!!!
Went to get a morning coffee at the Seattle in Cavendish and was served with the best coffee and smiles and energy ever by that entire team. I then went back for a lunch coffee and the energy and service and coffee was the exact same! Well done to this team and company.You are awesome!!!
Soyiso Plaatjies must be the best shoprite manager I have encountered in a long time.I think since he has taken over the Blue Downs store I have noticed a significant improvement in customer service,ease of shop and complains resolution. I always complain at any retailer and have taken a few complaints to him but Iust say that he owns them and still smiles.This is the sign of a great leader to me because no one is perfect. I have showed here for many years and have always disliked the perfoemance of this specific store until now. There is certainly much to achieve for him I think but he is definitely heading in the right direction. Well done to Soyiso!
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