UM
Uhone M
Active since May 2015
29
Reviews
0
Industries
Reviews
29 reviews8 months ago
Incorrect client information
Please stop sending me emails demanding payments for an account I do not know about. Contact your client Homechoice and ask them to give you the correct contact details for this account 380723775 and please remove my email address from your system associated with this. If you continue harassing me, I might just sue you and your client for emotional distress. Ask them to give you correct information because I do not have an account with homechoice. Thank you
0 replies
8 months ago
Wrong account details
I don't know how many times must I advise you that I do not have an account with your organization. Now I have your lawyers VVM chasing after me for money I do not know about. I took a courtesy of phoning your offices where they confirmed I do not have an account with you after I provided them with my ID number and they had advised that they will remove my email address from your systems. To my surprise im getting emails from VVM that I need to make payments to their accounts, I also responded to them that I do not know what they are talking about. Please remove the email address associated with this account 380723775 and I would really like to understand how you ended up with my names, email address but different ID numbers. Please revert back to me urgently and advise your lawyers to stop harassing me or I might just sue them for emotional distress
53 replies
13 months ago
Your trading licence should be revoked, period.
When I read all these reviews, they are all the same, same same concerns. There is no need to even repeat my experience. Its more like your consultants are trained to lie to your customers. 7 weeks of waiting and only to find out nothing has been done, SARS confirmed that they have not received anything from you. Why do you treat customers like that? Is it issue of funds or you want to make more interest out of our money. You must just shut down because clearly you do not know what you are doing. Just LIES LIES LIES LIES
0 replies
26 months ago
Listening skills
Your consultant Wilber Reed should not be sitting at call Centre level or dealing with clients. He was rushing to exit me as your client and not actually regarding my solution. You guys sent me an email and advised to quote a reference number that he claimed he could not pick up that I could not understand if you reached out and provided information that could not be accessed by your staff was just not making sense. Instead he rushed through the conversation and not giving me a chance to explain. You can access the recording, call made on the 21st February @ 15h50 on 0112928754. Maybe he will get better training on how to handle such requests. I asked for him to allow the person assigned to the case to give me a call, probably they will have information and a solution thereof.
116 replies
33 months ago
Poor customer service at the call centre
I always regarded woolworth as one of the biggest well established institutions with well mannered consultants until today when one of their consultants (Anisa) at the Financial services hang up the phone on my ear just simply because I requested a written confirmation email regarding the conversation and changes I have made on my account. This was simply to protect myself as a client and I think I have a right to do so. Please allow her to phone me back so we can have a professional conversation and provide me with the information I requested. Hanging up on me was just something else on another level that I cannot expect from such an organisation. I phoned 0861502020 Spoke to Anisa @12h43 Thank you
0 replies
34 months ago
Bad bad bad customer experience
I went to Sorbet Kempton Glen Acres & booked an appointment for a Friday at 13h45 where I was advised the lady who will assist will be available that time. The receptionist ( Veronica) took down my details, she was on the phone when I got there little did I know after her telephone conversation she will not take me serious or value me as a client. I went there the day the appointment was booked, to my suprise she took my details and never loaded it on the system. Worst customer service I've ever received from a beauty salon like themselves. Veronica defended herself that we never agreed on the time, I asked her if that was the case what was I then doing there at 13h45???Did I just make up this time slot in my head? If that was the case, if she cared about her job she had my details and she would called me to confirm the time. What bothered me is that she was so defensive & did not want to take responsibility of her mistake, the case would have been closed. But now she's making me feel like i'm the crazy, my husband was even there when I booked this appointment, he can attest to this conversation. My ending point, teach your staff to take accountability for their actions, not to be in a defensive mode. Receptionist are your face of the brand, how the lady behaved is totally unacceptable. She even had the audacity to ask me when did I come, oooh so I must diarise my every move or she wanted to prove a point that im lying. The experience I had with them is very concerning.
53 replies
38 months ago
False Advertising
I ordered products, paid for and it was confirmed that I will receive these on thursday the 9th March. Hence the reason I proceeded with the order because of the expectation that I will receive after 2 days. Now all of a sudden, when I track the order the date of delivery has been changed to the 22nd March, how does this happen. I see the price has also gone back to the original. Could you change the dates & increase the price because there was a high demand?. Nonetheless, your business decisions are not my concerns, however if it changes our agreement that we entererd to during the purchase and having received written confirmation of the delivery date, then it becomes a problem to me. This is unfair customer treatment, because you dont keep to your promises to deliver after the purchase. That is pure false advertising. Do not overpromise of you cannot deliver. You are punishing your customers Please get back to me the earliest, because Im still expecting delivery tomorrow.
0 replies
42 months ago
Unhelpfull contact centre
Your contact facilities are not user friendly at all. I cannot spend 2 days with a query & im sent from pillar to post. I ordered a parcel a month ago & being delivered in bits and pieces. Your after sales agents cannot help & when they transfer me I must enter my contract number that I do not have. Your 0821945 only deals with contracts and this is the number I received in an sms after I placed the order on the 22nd September. I cannot drive to a branch just to speak to the relevant department whereas I was provided with the correct number to contact. Please get your rewards ( Vodabucks) department to contact me. Regards
132 replies
44 months ago
Great customer service
For the first time dealing with Vodacom, I felt like a valued customer. I engaged with Matiti from rewards, Vodabucks or porting not sure. She was warmly welcoming to my query & I could feel she was willing to assist. Thank you for great customer service, call centres do really need employees like you. Big ups to Matiti, & hopefully you get this appreciation from your employer.
74 replies
45 months ago
Horrible service at Fraud department
Hanging up a call on a client is just unethical and inhuman. Prince from Standard Bank Fraud department that I contacted at 0102490070 at 08h22 dropped the call in my ear as I was still explaining the fradaulant transactions on my card. I also wanted him to block and order a new card but hey I guess im not an important client to the Bank.
134 replies
Review Distribution
5 Star
1 (3.4482758620689653%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (10.344827586206897%)
1 Star
25 (86.20689655172414%)