LP
lee-ann petterson
Active since May 2015
10
Reviews
0
Industries
Reviews
10 reviews24 months ago
Poor service.false advertising
They how they have stock of items after 2 weeks I followed up on my order to be told items were out if stock. Sent another option as replacmnt suggestion also going in stock. Was not in stock. Phoned held on for 17 minutes not a single answer.now waiting for refund. Horrid service
106 replies
51 months ago
Disappointing service
I have placed 2 orders in recent months and was disappointed both times. The 1st order was supposed to come with prosecco and was a surprise gift...which landed up being 2 deliveries instead.not a surprise at all. I then place an order for same day delivery which was delivered the next day! Very disappointing. I emailed a complaint and have had zero response to it.
0 replies
56 months ago
**** quality!
The stitching on their clothing is atrocious! Every couple of months I need to return items that was not stitched properly costing me money and time. When you contact customer care you are told go in store and exchange. I expect Mr. Price to send a courier to collect this item and credit me. I am so tired of this. I have been a paying client for years now and this is how you treat your paying clients who help you keep your doors open. Disgusting
0 replies
65 months ago
Still no refund for canceled order!!!
I placed an order on the 1stvof December, had to cancel on the 1st of December. I was told they would refund me as soon as money reflects in their account. I have emailed numerous times and called just as menny times. Still no refund and we are heading for the 18th of December. Disgraceful to say the least. I have asked to speak to the manager twice and was told they not available
53 replies
122 months ago
Horrible service
So i post a complaint on hello peter on 25/03/2016.telkom replies with a sorry excuse.here we are over a week from your reply....and still not a soul has phoned me.<br> This is horrible service.i cant even go to your store in Greenstone as I refuse to deal with the Rude staff.<br>
53 replies
122 months ago
Billing Dispute and Bad Service
I phoned the call centre a month ago to find out what my billing amount will be, I then disputed the amount and the dispute was escalated .its almost a month later and not a single person has contacted me to sort this out.<br> then I contacted the call centre 2 days ago to enquire if I can pre book my cellphone for my upgrade. the lady that assisted me was very helpful and escalated my request to the sales department and advised me that the sales team will contact me on the same day. it is now 2 days later and counting and still no call.<br> <br> it is disgusting that the call centre gives good service and the other departments don't bother doing their jobs.<br> unfortunately the call centre is the point of contact and gets the brunt of upset customers.<br> <br> <br> I hope that my complaint will get my issues resolved and that Telkom will open their eyes and grab the guilty departments by the scruff of their necks to improve their service
75 replies
126 months ago
Bad service
I was phoned 2 month ago and asked to upgrade credit card. I asked that it be del to my branch.they had a courier phone me wanting to drop it off who insisted they cant drop it off at my convenience but rather theirs. told them to send it to my branch again. Never happened but my old card has been cancelled by them.<br> <br> Then i request bank statements and the teller tells me its R50 per request. I get an email and a debit of a R1000 out of my account.<br> This is ridiculous to say the least.<br> <br> Would love to speak to a manager
75 replies
130 months ago
Bad service
I have also forgotten my password. I have been trying to get my password reset for years now i have tried online i have phoned the call centre. I have been instore as well. Still dont have access to my own account .<br> You would think they would assist asap as i am spending money with them????<br> Would be nice if this can be sorted
75 replies
133 months ago
Great Service
I enquired about a gift made up.and Richard has given me superb service.prompt replies artwork send requested feedback.<br> <br> Great work great customer service. <br> <br> Would refer business to him any day.
0 replies
133 months ago
Bad service
2 years ago I enrolled with intec and asked that all exam fees be included with my course fees so it can be paid in a lump sum.i was sent and amount and promised all fees were included until I received a bill for my upcoming studies. No one at intec can help. And innocentia is Never there.<br> <br> spent the last 4 days phoning and not getting to anyone . a anyone . asked to speak to the manager and was sent from pillar to post for 15 minutes. Until the line cut off.<br> <br> Worst customer service ever.very disappointed. I have studied with intec for years.really disgusting. <br> <br> Would love to speak to the manager
0 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (60%)
1 Star
3 (30%)