RK
Racine K
Active since May 2015
8
Reviews
0
Industries
Reviews
8 reviews76 months ago
Pathetic Customer Service from Virgin Active Consultant Shanice Issac and the Westville Branch
My husband had to cancel his gym contract in October 2019 due to financial constraints, he paid in the cancellation fee . On 2 December he took up a new contract with Virgin Active paid the joining fee on the Cyber Monday Deal. we went into the Westville branch and Simphiwe attended to him, Simphiwe even stated that he does qualify for the cyber Monday deal which is free for Dec to Feb 2020. At the end of December a deduction came out. My husband has been dealing with Shanice Isaac from the call centre whom is the most incompetent person i have come across, she pushes back to the branch and when we try to contact the branch the Branch manager is never available to discuss this matter. the first email sent regarding this query was 31 December 2019 to date this has not been resolved. Shanice has been giving us the run around from the initial conversation with her and does not feedback until a call is made to her. If this is the caliber of staff this company associates themselves with no wonder this matter is not resolved. I would never recommend Virgin Active to anyone
0 replies
95 months ago
Consultant down graded my contract and lied about it
I have been querying this concern for the past month now. On 16 May a consultant called me regarding my data contract upgrade he advised that he can offer me the same package of 2 gigs data one being day and 1 being night with a Vodafone 7” tab for the amount of R69 I agreed on this and the upgrade was done telephonically. This month my data was used up when I checked my invoice I see that I had been dropped to a 1G top up I called in on the 13 June spoke to Shirley Ref 1- ********** ********** she said they will review the call that was recorded and provide feedback, I did not receive any feedback I called again on 22 June spoke to Excellent ref ********** 52 said he will feedback and I received nothing, he then told me the call was resolved but no comments to say I am being reimbursed and I am still refelecting on the 1G top up I called again on 27 June spoke to Thando and then again to Zinzele who said they will feedback and advised that Vodacom could not retrieve the records … what bullsh#t is this???? why are calls recorded if you guys cannot retrieve it This matter needs to be resolved asap this is costing me money and I am going to take action against Vodacom
53 replies
123 months ago
BAD SERVICE
MiWay rewards I have a query that's now going onto 3 weeks whenever I call the call centre im always in queue and get cut off soon as im number 2<br> <br> I have not received a voucher owed to me<br> <br> Last Friday managed to get ahold of a consultant who was going to provide feedback no feedback to date <br> <br> BAD SERVICE !!!!
75 replies
123 months ago
Poor customer service
Called Outsurance yesterday as an existing client to cancel my contract due to me getting a lower premium at another service provider, consultant at cancellations asked for a hour to see what he can do after 2 hours he called back only with the intention of reducing my premium by R 150 I sent the quote I received and he said they couldn't match or better it I asked if they could meet me half way and he said no theres nothing he could do for me. I am owed an out bonus due to me in June and I have forfeited that because theres no point waiting for this bonus and paying double what I was quoted on from this other provider. Outsurance is willing to lose a client for R50.... false advertising that they will match a quote or better if not they will pay R400, they cannot keep their existing clients happy I don't know how they are going to treat new clients<br> <br> I have told the consultant Im going to use every form of social media to express my dissatisfaction and he said its ok there's no way he can help me
0 replies
123 months ago
No feedback given from Complaint
on 13 Feb 2016 we were at this branch the waitress had not given us a side plate tried to get the attention of the other waitrons but they congregated at the entrance chatting this resulted in us putting down a serviette on the table and placing the shells there she checked up just once on us saw the serviette and still didn't give a side plate after asking for the bill I called the Manager to explain the incident. A friendly white man listen and apologized however he explained that he will provide feedback to this incident insisted on taking my number which I gave him and told that he will provide feedback on 16 Feb 2016 has he was in training that Monday. To date no feedback was given no call no sms nothing, very disappointed with service and I explained to the Manager there is a JD in Malvern were I reside but we drive to Galleria for the food and service. Why insist on taking down my number if he wasn't going to give any feedback ?
75 replies
129 months ago
Going the extra Mile
Finance Manager Tracy Moodley assisted with my query, she is efficient and reverts back to custmers when she says she will do so, was going to cancel my contract with Mzansi but because Tracy went the extra mile i have decide to remain a customer of this Compnay<br> <br> Well done Tracy keep up the good work and maybe you can train the individuals at your company to assist more like you
0 replies
132 months ago
Rude server
Last night we arrived at KFC Malvern at around 6pm seeing as they werent busy and my baby was asleep we decided to use the Drive thru to buy some hot wings with only 2 cars in front of us we placed our order and waited to pay this took 5 minutes once payment was done we waited and waited and sat in that same spot as the 2 cars in front of us did not move, we got our wings 25 minutes later when we went to collect it my husband told the server that this takes too long for a drive thru as he was taking to her this black girl walked away he told her im talking to you and she never came back. we live in this area and are at this branch every week we still support KFC even though we read and see all the horrific stories, this girl needs to develop some form of customer service or she shouldnt be serving at the drive thru window its ridclous that we had to wait for 25 minutes for 12 wings with only 2 cars ahaed of us, after last night and the treatemnt we recievd from this staff we will not go to this KFC again we will rarther drive to Southway Mall, disgusted at this behaviour
76 replies
133 months ago
BAD ATTITUDE FROM WAITRESS STANDING AT THE DOOR
We decided to have supper in Spur, upon entering a waitress greeted us an i asked for table for 2 she replied 2 and a half as she saw my 7 month old in my trolley she began to lead us and she said trolleys are not allowed so i asked if there's a designated spot we can leave the trolley she said outside but all the window tables were occupied and i wasn't going to leave my trolley filled with groceries and sit inside the restaurant so i asked if I'm unable to leave my trolley at the seating area as there was a table available just across the main till points and i have full view of my stuff she said no i cant the restaurant was not full and they could have easily accommodated us but she just said no and turned her head we walked out and ended up sitting in Ocean Basket <br> <br> this is not the first time this happened at this branch the 25 April we went for supper this branch was busy i had asked to sit at the window due to having a pram with me the waiter told me i cannot sit there because its a 6 seater so i waited 5 mins later he took a couple to sit at the same place. this branch is not infant friendly. Disgusted as i am a Spur card holder and eat regularly specifically this branch
76 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (62.5%)
1 Star
2 (25%)