JM
Judith M
Active since Jun 2015
19
Reviews
0
Industries
Reviews
19 reviews3 months ago
Worst worst service provider !!!!!
It really hurts me that every time l need service from Vodacom , l have to write a complaint on Hello Peter. I had to complain to get relocation call logged and now have to complain to have the wifi activated. I am told different stories everyday and it’s honestly unfair that l paid for a service that l am not receiving. I do not know what’s happening even now as am told different stories by Vodacom. I am very frustrated and angry with the service am currently experiencing from Vodacom.
56 replies
5 months ago
Moving fibre to my new address
The only way to get service from Vodacom is through hello Peter otherwise you can’t get any assistance. it’s really a shame. l been trying to arrange for my fibre to be moved to my new place but no joy. no one cares to respond to my whatsapp messages and l jus called the contact centre and was dealt with by an agent who has no clue of what is going on. She couldn’t even say hold on am checking , had to constantly ask if she is there. after putting me on hold to go call her manager to assist me, for what seemed like eternity l hung up. Can’t be on the line for 20mins for such a small thing. Please move my wifi to my new address by the 31st of December.
106 replies
8 months ago
Overcharged
I chose the 469 home fibre package but l got an invoice of almost 2000 that l can’t afford, was never told about and never signed for.
212 replies
17 months ago
Horrible slippery shoes
I bought shoes from your store a week or two ago. I wore them today and I tripped and fell and hurt myself badly. Your shoes are slippery and dangerous . I could have been very very hurt
0 replies
18 months ago
Payflex wouldn’t refund my money.
I paid 3 times cos of their system glitches that happened on the 27th of September. I have been trying to get my refund since then but no luck. What a horrible customer service l have experienced from Payflex. They don’t respond to emails and the agent I spoke to today promised to call me back but never did. I have given them all my details including bank statement but to no avail.
53 replies
45 months ago
Horrendous service
This is the worst panelbeaters ever. Took my car in for repairs that could be done in one week but today it’s day 28 with no car. They don’t care to communicate, you have to phone and inquire about the progress and only then you told stories. The whole team is incompetent. Horrendous service. Don’t take your car there! Worst panelbeaters ever
0 replies
54 months ago
I want my car back!!!!!
My car has been at MAG Selby since the 25th of October and every week am told the car will be ready next week. I am tired of waiting and the lies. I want my car now!!!!! It’s only hail damage not an accident. If it takes so long to fix hail damage how much more an accident. I am livid, I want my car now. 10 days is up.
0 replies
57 months ago
Settlement amount
I was given a settlement amount and paid it and my account was changed to prepaid and two days later I got an invoice of 212rand and agent told me I owe that amount when I called in. I don’t know how I owe cos when I made it clear that I want to settle and close the account. I don’t get why I am owing since settlement amount includes all the money that is due.
0 replies
67 months ago
Wrong upgrade
After being upgraded with the wrong package that I can’t afford Mr Rhulani Makhosini from retentions phoned me and acknowledged that a mistake was done and the agent who did the mistake was going to phone me and fix it. Refilwe the agent then called me a day later and said that she will speak to her supervisor who will arrange for a credit and also get someone to fix the wrong upgrade. It’s been a week and I have emailed Rhulani three times already and he never cares to respond. I also reported the issue to consumer council and MTN lied and gave a vague redo to the commission and said my problem was fixed and was credited 96rand which was never explained. Yet am still sitting with a wrong package and being billed what I can’t afford
0 replies
67 months ago
Wrong upgrade
MTN upgrade my account with the wrong package. I have been asking them for the recording of the upgrade for two weeks now and they won’t respond. It’s been two weeks no feedback and now I am sitting with a package I never asked for and the voice recording is not being given.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (5.2631578947368425%)
2 Star
5 (26.31578947368421%)
1 Star
13 (68.42105263157895%)