LM
Lee M
Active since Jun 2015
23
Reviews
0
Industries
Reviews
23 reviews2 months ago
Courier Guy in Secunda are rude and deliver poor service
Was promised delivery from the Secunda branch today. Received pin and confirmation whatsapp. My mother had to wait the whole day at home unable to plan anything. Nobody arrived. I phoned at about 15:00 and i was told the parcel was out for delivery. At 18:00 no delivery yet received. I phoned the Secunda branch and i was arrogantly told that the box was not out for delivery and they will deliver tomorrow morning. I will not make use of them again. They are rude and they are full of excuses on why they find it acceptable to deliver poor customer service. Please make another plan with couriering your goods.
0 replies
2 months ago
Airlink Misinformation About Pet Travel Resulting in Financial Loss
I am submitting this as a formal complaint regarding my experience with Airlink and the unnecessary financial loss I suffered due to incorrect and incomplete information provided by the airline. My booking was made for 07/02/2026 for two adult passengers travelling from Port Elizabeth Airport to OR Tambo International Airport, at a cost of approximately R1,000 per person (±R2,000 total). Before travelling, I sent multiple emails to Airlink asking for clear guidance on the requirements for travelling with my pet budgie (a small household bird/parakeet). After many messages back and forth, I was eventually provided with the IATA requirements. At no point was I informed that only certain aircraft types are able to transport live animals. On the day of my outbound travel from Johannesburg to Port Elizabeth, I specifically went to the Airlink counter to confirm that my bird’s cage met the required standards. I was told that it was correct. While on the flight, cabin crew also explained where animals are housed on the aircraft, which further confirmed my understanding that all requirements had been met. When I later contacted Airlink to make arrangements for my bird to travel with me on my return flight to Johannesburg on 07/02/2026, I was informed for the first time that the aircraft scheduled for this route does not carry live animals, and that I would need to cancel and rebook onto a different flight operated by another aircraft type. This information was never disclosed to me, despite my repeated and very specific enquiries about travelling with my bird. As a direct result, I was forced to pay: • Approximately R500 per person in cancellation fees, and • Approximately R2,100 per person for new flight reservations. In total, I paid approximately R7,200 for a one-way journey for two passengers. I also took out travel insurance specifically in case rescheduling became necessary, yet this was not taken into consideration, even though the rescheduling was caused by Airlink’s failure to provide complete and accurate information. I am not a legal professional, but based on my understanding as an ordinary consumer, this experience appears to go against the principles of the Consumer Protection Act, particularly the right to receive clear, honest, and complete information, and the right to services being provided with reasonable care and skill. Had I been informed upfront that the type of aircraft used on a route determines whether live animals can be transported, I would have planned differently and avoided this entire situation and financial loss. I have always supported Airlink, even when their prices were higher than other airlines. Unfortunately, this experience has shown poor communication, lack of accountability, and a complete disregard for the impact on customers. Based on this experience, I strongly advise that nobody makes use of Airlink. I would not recommend this airline to any consumer who expects accurate information, fair treatment, or responsible customer service. I am sharing this publicly in the hope that Airlink addresses this matter properly and that other consumers are made aware of what they may encounter.
56 replies
4 months ago
Very Poor Support
I am lodging this complaint because I am very disappointed that I did not receive an appropriate response to my enquiry regarding my elderly, disabled mother travelling with her pet budgie from P.E. to JHB. I want clear answers on whether the budgie is allowed on the flight, where it will be placed, any required veterinary documents, the correct carrier specifications, how to book and check in with a pet, and what the cost and payment process will be, so that we can finalise her travel arrangements without further delay
53 replies
6 months ago
Rude Cashier
I was served by a cashier at the Dis-Chem Waverley Plaza. His name is Jacques Steenekamp. He is very rude and seriously needs training on good customer service.
0 replies
6 months ago
Friendly professional service
I had a very good waxing experience and service from Tlogi at the WaxIt branch at the Kolonnade in Montana. She was very kind, she made me feel very comfortable and gave me very good aftercare advice. She was professional and listened to what my needs were. Thank you.
0 replies
15 months ago
No quality checks done
I bought a Bauer Pan. I had to exchange it twice due to the pan being bent. There was no quality check done before they delivered the product.
0 replies
24 months ago
Verseker Insure are *****s
On 15 March 2024 I canceled all my policies. On 30 March there were no debet orders from my bank. On 30 April there was a debit order from my bank account again. I called verseker just to cancel my account again and demand my money be paid back. The lady I spoke to told me that it will take 7 days for the money to be paid back and that they must investigate. I insisted my money be paid back within 24 hours. I told her that i will seek legal advice and She told me straight forward that I can do whatever I want it is still going to take 7 days. I recommend nobody make use of Verseker. They do whatever they want.
53 replies
29 months ago
Terrible service at IStore Brooklyn Mall Pretoria
Brooklyn Mall Pretoria. I had to go to MTN for my cell phone upgrade. IStore’s finger print machine did not work, they therefore asked me for my ID and Drivers License or ID and Passport to verify my identification. I do not drive and as a South African I do not walk around with my passport in my pocket. Do not upgrade at an IStore. If you are an IPhone fan like me, rather go to your service provider. The sales consultant was also extremely rude at the IStore. I got excellent service from MTN self.
0 replies
Review Distribution
5 Star
4 (17.391304347826086%)
4 Star
0 (0%)
3 Star
1 (4.3478260869565215%)
2 Star
0 (0%)
1 Star
18 (78.26086956521739%)