CD
Chantel B
Active since Jun 2015
15
Reviews
0
Industries
Reviews
15 reviews7 months ago
Farhana Ramburan (Platinum Life STAR EMPLOYEE)
I do not know if the policy is worth the money, but I've had coverage from Platinum Life since 2019 and thankfully I have not had to claim from it. My review is simple to praise the customer service I've received from Farhana Ramburan. She is an absolute saint. THANK YOU for all your patience and willingness to go beyond the extra mile for me.
53 replies
11 months ago
Clicks PHARMACY a nightmare
I have been to the pharmacy at Clicks a few times now, and each time it takes very long to get something simple from them. Two customers in line in front of me, but they take half an hour to help them before I'm in line. There is no urgency in this pharmacy, as well as a lack of customer service and profession. One lady, Mary, is especially an uncomfortable experience to have. The rest of the Clicks staff are well trained.
0 replies
11 months ago
Customer service is horrible
Peter Rossouw is the worst possible human being. The way he talks to you is unprofessional and threatening to say the least. This kind of behaviour is unacceptable. Also borderline harassment with the many calls, over an amount of R 400 that was outstanding???
0 replies
23 months ago
Very bad delivery and customer service
After many years of shopping at Clicks, I've had enough now. It's been a week since I ordered essential items on the Online App. Received notification on Friday that it's out for delivery. Nothing. Phoned and emailed yesterday to be told I have to phone back after two PM. I phoned back- promised me a call back soon. Today still no delivery. How is this possible? I won't be buying from Clicks again.
0 replies
28 months ago
Great agent
Mpumi Zinhle Moloi helped me a lot to sort out my account. Thanks.
129 replies
28 months ago
Extremely bad service
I am so disappointed with you guys. I've had more than one account with you over years. I missed two payment on one contract and then Cell C forgo the debit order, resulted in me having to pay a collection company the entire amount of the outstanding amount. Was offered a 35% percent discount for immediate payment, which I took. Then after I am listed as a "Debt written off" on my ITC, and I have two contacts with them which they refuse to upgrade because of this status. They keep saying the matter will be resolved, but above the contract money I am still paying every month even after the contact was done over a year ago, now suddenly I am also being charged extra for data monthly? I am busy paying the same amount for both expired contracts on my name and get billed for data, and they still refuse to upgrade my contract? WHY?????? I spoke to Shyanne a couple of time which was very helpful, but now when I call nobody knows who she is and I get cut off each time?
2961 replies
71 months ago
Customer service disappointing
On Sunday 31 May I purchased two pairs of boots on my Truworths account at the LAKESIDE mall branch. After realizing the one pair doesn't fit my mother I went back to exchange it, but no stock of that size was available. They told me to order the order the correct size. I went to the till, and the friendly cashier tried to assist me as best she could. We had to wait ten minutes for authorization just to return the pair I brought back. No problem. My child (which is four years old) needed to urgently go to the bathroom. I asked the cashier and she said we need to ask the supervisor as the toilets is only for staff. Understood. The supervisor ignored me and after the third time she gave me a snotty remark of having to ask the MANAGER. She called the manager, and lady Nozuko Mpunpene came around, and told me to go use the outside toilet. I said to her it's fine, but if my child urinates on the floor in the shop it is NOT my problem. In the meantime we are waiting and waiting and waiting and the system keeps on saying we can't order the boots because of insufficient funds, even tough the boots cost R499 and the amount available is R500. They tell me we have to call head office, and then take forever to go get the phone to contact them. I decided to leave as to not embarrass myself with a child urinating in public. I asked the Manager TO WRITE DOWN her name, and specifically asked if she is the MANAGER of the store as they claim. She meekly replied with a "I'm only the admin manager". I'm not happy with this service of yours. Not the first time I've been utterly disappointed in that outlet. For the price of your items I'm sure you can train the staff how to be friendly and how to treat the customers who are ultimate paying their salaries. I asked them to order the boots per email. NO REPLY>
210 replies
71 months ago
Delayed delivery of paid goods
I ordered and paid for a order on the 18th May. Delivery was set to 9 days after, 2 June. I was fine with that. Then I get an email saying one of the four items I ordered is delayed and the delivery has been moved to the 15th. I replied and asked that I get a part delivery as I really need the microwave that is also on the items and which should be ready to go by now. I get an email back from Dylan Moses saying that all four items are now delayed and unfortunately, they are not able to speed up the process as they do not have stock at both of the warehouses. I, however, have two options available to me at present. Wait for delayed item or Cancel and be refunded. My response was this is unacceptable. Two days later I get an email from Simbulele Masingili, asking if I then wanted the refund and to provide my banking details. Do you think this is acceptable to give one date and then expect your customers to wait a month for the product? Two of the items are not even available anymore on Takealot, which makes me worried.
0 replies
94 months ago
Sales team not understanding and false stock advertised
I ordered a few items from Takealot last week, with the understanding it would be delivered on Friday. They moved it to today. The problem came with the 74%Off Sofia The First Eco Sport Bottle I ordered for R9. It wasn't in the box. I call the call center, and after checking they tell me the item was cancelled, without telling me about it, due to a problem with stock availability. I tried to explain it is unacceptable as it was advertised and I ordered it, so they should replace it with something else for that price. The lady I spoke to just again explained it is out of stock - sorry. Then she bluntly tells me to have a good day and puts the phone down without offering any kind of help of understanding. The item is still on sale on their website for that price...
0 replies
121 months ago
So very sick and tired of waiting for a payment on my maternity leave
I am back at work after maternity leave with my second child and up to date I've only received payment for 10days. I used a company this time around, because of my bad first experience with them, and even after all the effort the company put in I still didn't get my money. I am so tired of having to explain to people that I still don't have the money the UIF owes me. As a country we are obligated to pay a monthly fee to the UIF without having a say in it, so that they can provide a SERVICE by then paying us when we are unemployed. Currently this is not the case as they always have stories, or no story at all because you never hear from them. By having to wait so long for them, I've lost my medical aid because I couldn't bring forth the monthly contributions. I've had to borrow money x3 times to take my children to doctors. And after months of waiting I still don't get answers or payment? I want to start an organization against the fraudulent UIF Service in this country.
0 replies
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (46.666666666666664%)
1 Star
6 (40%)