KM
Khotso M
Active since Jul 2015
8
Reviews
0
Industries
Reviews
8 reviews3 months ago
Compliment for Excellent Service
I would like to extend a sincere compliment to Sebina at Rufaro for the excellent service I received. Sebina went above and beyond to contact me regarding an order I had placed. Her assistance, professionalism, and friendly manner truly stood out. She is absolutely amazing and made the entire process seamless. I will be collecting my order this afternoon, and I am very grateful for her help. Please pass on my appreciation to her.
0 replies
7 months ago
Stanley Park -mPathetic property Manager and charges on things not even there
Pathetic property Manager and charges on things not even there Condition of the Initial Unit (Stanley Park – February 1st): We were scheduled to move in on 1 February, but the allocated apartment was in an unacceptable condition (dirty walls, damaged doors, dirty cupboards, broken fittings, dirty kitchen sink and windows). The unit was clearly not inspected or prepared for occupation. This caused significant inconvenience, as we had already arranged a moving truck and were left with no choice but to leave our belongings in the property temporarily. My partner was told it would take 7–10 working days to address the issues, which was unreasonable given we were paying rent for a unit that was not ready for occupation. Misrepresentation During Viewing: We were shown a showroom unit by the building manager (Veli) and not the actual unit we were moving into. This was misleading, as the condition of the assigned unit did not reflect what was shown to us. Allocation of a New Unit: Following my complaint on 2 February, the agent (Leisl) apologized and arranged a new unit the next day. On move-in, we were only provided a quick video of the unit as “clean.” No detailed entry inspection report was completed or signed by myself, the agent, or Veli. Condition During Tenancy: While the new unit was more acceptable, there were still maintenance issues reported to Veli (e.g., ventilation problems causing mould in the bathroom and bedroom). These were never resolved despite repeated follow-ups. Move-Out Inspection (August): At the end of August, I attempted to coordinate a joint inspection with Veli, but he was unavailable despite my calls. The keys were left with security, who were able to reach him when I could not. As no inspection was conducted in my presence, I have video footage documenting the clean and undamaged state of the property at handover. Disputed Charges: I reject responsibility for items listed in the exit report, including alleged wall damage, painting, or missing fittings. The kitchen sink plug was already missing when we moved in. The gas cylinder was empty when we took occupation, yet I am now being told to replace it. General Concerns: It is evident that the management is shifting responsibility for pre-existing issues and general wear-and-tear onto tenants. This is not acceptable. As no security deposit was held (other than for gas and keys), it appears these charges are being used to unfairly recover maintenance costs that should be the landlord’s responsibility. In summary, I will not be paying for any of the charges on their report The inspection process was not properly managed, the unit had pre-existing issues, and I have video evidence confirming the state in which I vacated the property.
0 replies
14 months ago
Terrible fabric on couches bought
I ordered couches online and had shared a picture of the couches I wanted. They were going to customize them for me the way I had requested with the colour I chose. The couches were delivered yesterday and honestly, I am not happy with them. They said the picture I sent to them of the couch was the same as their Modena Modular suite and has an extra back rest piece and ottoman. The couches as much as are modena, they are separating when sitting on them (They supposed to be a u-sharp/l-shape). I was told I didn't mention I needed hooks, how was I supposed to know about the hooks, why wasn't I advised? I paid R12499 for these couches and expected to get good quality. Looks like I spent R3000 for them. I have asked that they collect these couches as I should have a return policy if not happy with my purchase. Either they fix what I don't like, or I go to their store and pick couches worth the price I paid for. They are telling me to give it 2/3 weeks and they should be fine. Imagine this. I am not in any position to give it 2/3 more weeks, I don't like the work on those couches (the stitch) looks so unprofessional and as a customer, they must do something. The couches are hard as a rock. The colour looks more yellowish than the beige I chose. The comfort of these are terrible. The extra back rest that they mentioned is not there. When sitting on them, the backrest is so painful hard too. You can get backaches from them.
0 replies
39 months ago
Pathetic service
This is pathetic. My niece booked the bus for departure to CPT. Bus was supposed to leave at 6pm, it was delayed and only left after 9pm. Hours of waiting at the station and still the long drive to CPT. Now there are alot of faults with this bus. It's stopped twice since leaving parkstation due to fault with it. Now they are still at Kimberly waiting for the bus to be fixed cause of a burst pipe. This is Pathetic leaving the poor people who booked this bus to suffer sitting even for more longer hours.
0 replies
66 months ago
ANNOYING HOMECHOICE
HOMECHOICE is so annoying. You cannot call me to have your consultants contacted me everyday to make sales (I AM NOT INTERESTED) call me everyday to ask me about payment, when its NOT even end of the Month. From the beginning of each month, you will annoy a person. I get statements and I know I need to pay i will do so. If its pat the end of the month and you need to call me cause I missed payment, that is accepted. DONT call me to thank me about payment after getting it. ITS NOT NECESSARY. If there is anything I need from HOMECHOICE, I as a customer will be in touch. You are annoying and disappointing I must say. I should have never re-opened my account account after settling it if the case if your consultants need to call me everyday. Like any other accounts, bills are sent, you pay and you get an acknowledgment SMS that's it. Calling me during working hours is annoying as well as weekends when I am having my me time. STOP IT, ELSE YOU WILL LOOSE CLIENT. We block your numbers and you still find a way to call with different numbers. To call me for an amount of R290 every month, really, feels like im monitored for a serious crime committed , People have much bigger issues than to worry about your petty little money. NXA
53 replies
101 months ago
Luggae could not be tracked on Greyhound bus
My daughters suitcase with all her luggage went missing on her way to Durban on the 30th December. her luggage was loaded on the bus from Johannesburg to Durban, however when luggage was taken out at the Durban station hers could not be tracked. This was reported and cameras could not trace that the bag was taken out.. A complaint form was filled in the same day on the 30th December to be sent to Johannesburg. On the 2nd January i spoke to a lady from Grayhound by the name of Zinhle who advised that form was received and that it is handle by the lady Zinhle Makhanya who deals with lost luggage matters and was advised to provide my email address so she could make our correspondance easier as there would be documentation i would need to received.. I have been trying to call and email Zinhle since last week on the 3rd January to date with no lunch.. I get a delivery notification and read receipt notification that my email was delivered and that she had read it. Calling the call centre yet again today at 11h15, i was told he is on a tea break and was given her direct contact number ********** 556 by Prudence Mkhwa****, however this line says its not recognised number. Called at 11h40 again and spoke to the same lady Prudence who adsvised that Thulile is back from lunch however on another call. She constantly is on a call coinsidently each time i call her and when i leave my contact number to call me back, she has not done so. This suitcase missing with my daughters luggage, really cause a MAJOR INCONVENIENCE, as her stay in Durban was for 8 days , and you can imagine loosing all your belongings on your way to a trip resulting in your whole trip mood changing. This really caused unexpected expenses on our side as we had to use the money we had to buy her things she would need as she was left with just the clothes she wore on her way to Durban. I think Grayhound staff more espoecially the lady Thulile that is working on this matter is not taking this matter seriously and need somene to attend to it soonest. REFERENCE NUMBER : B414NF5U Departure of the bus on the 30th December was at 08h30 Arrival 16h45 Thanks
0 replies
116 months ago
Airtime Dissapeared
<p>Good day</p> <p> </p> <p>On Tuesday i bought my mother airtime for (R5, R15, R30) amounting int total to R50.00. She recharged all 3 vouchers and airtime loaded succsessfully. She then made a phone call and suddenly the call gets cut off( wondering as the call didnt take long) checks her balance and she is left with 45.00 Mb which is reserved for data (she cant make a call as it says insufficient airtime)... Firstly, why should MTN determine for us which amount shoud be for artime and which one for data?????/ This is just not right. We then used R15.00 from the R45.00 to buy 100 Mb data and the rest of the airtime dissapeared. R30 that was supposed to be left had now dissapeared. She now had R3.50 airtime. How is that? where did the rest of the money go. We contacted 173 and twice we got cut off, tried again and we went through, we told that there are apps running which is the reason the airtime got used up and she had a remainder of R3.50. My mom doesnt even have Facebook, twitter, or any social accounts, which apps can possibly use up all her data. I dont understand why MTN has to make money out of us like that. This is not the first time such has happened.</p>
53 replies
131 months ago
ATM Withdrawal
Good Day<br> <br> i am livid with the service at Standard bank. i tried withdrawing funds last week Thursday (2015-07-02) at 10h30 an amount of R900. The machine processed my transaction as normal, however the money didn't come out. i waited at the atm, tried calling the helpline to get assistance was told to go inside the branch to report this query. i was advised by the security and one of the consultants that was helping other people outside the atm that the machine was giving issues. I went inside and worse part i have an emergency and still have to queue by the inquiries section to report this. i eventually got assistance, was told that they will log a query with the atm department to get assistance and both the lady that assisted me (Letina Kroats and manager advised that this is not in their hands and as i was complaining about the inconvenience that the only thing they will help me with is escalate. i was given a turn around time of 2015-07-09 reference 700-562-6611. i have not been updated and had to be the one to call following up. i contacted the number provided for feedback and was informed that the query should be resolved yesterday, nothing still has been done
76 replies
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5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
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2 Star
1 (12.5%)
1 Star
6 (75%)